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July 2024 by Mitchell Gelpi
Charged me $500 to replace a coil, $200 of which is “diagnostics”. Place is a total ripoff.
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July 2024 by Tony Hampton
I would advise against having your vehicle serviced at the Monroeville store. They are dishonest. I went for a simple alignment. The technician had my car on the rack less than 10 minutes. I asked Jim how could he align my car in a few minutes. He replied that the car was not out of alignment much and to keep driving around potholes. He asked if I wanted inspection, but I already had an appointment to have it done elsewhere. My car failed inspection due to a bad tire rod, which means they never aligned vehicle and charged me in full. I immediately returned and was given a refund. Beware of this service center.
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April 2024 by Albert Perez (Al)
Prices for top line was fare. Stock was low but the salesman that helped me knew I wasn't buying tires but graciously answered my questions. I will be visiting them this fall.
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April 2024 by Marilyn Ozarchuk
Dishonest from the start. I purchased tires in 2019 that came with a 80,000 mile tread warranty. When getting an oil change at my usual garage they told me my tires needed replaced. Two were 2/32 and the other two were 3/32. The unevenness was due to having two of the tires previously replaced due to punctures. So I went to Goodyear today to have them all replaced as I had not even made it to 50,000 miles. As soon as I told them why I was there and brought up the warranty the lies begun.
First, he said the tires I bought only had a 60,000 mile tread warranty. I told him that was incorrect and showed him the screenshot online from when I bought the tire and the tread warranty policy I had printed from Goodyears website showing it was in fact 80,000.
Second, he said the warranty was only for 4 years and I was past that as I had bought them in 2019. Again, I referred to the policy that said it was 6 years.
He also asked if I wanted an alignment, which he quoted for $140. I showed him that the online price was $95. He stared at the printout and told me that’s only if you buy it online.
After all of that he took my paperwork back to his manager and said they would bring the car in and measure the tread depth themselves. About a half hour later he comes out and said that my tread depth measured 4/32 for two 5/32 on the other two. In order to qualify for the warranty the tread depth had to be 2/32. I could have argued the quoted tread depth from the other garage that said it was already at 2/32 but at this point I did not trust the serviceman or the garage. I knew it would only be a matter of time before they found another lie to tell or problem that needed fixing to make their money back. So I left and will find a trustworthy place to get new tires. Based on other reviews here, looks like other people have had similar issues using the included tread “warranty”.
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February 2024 by Susan So
Jim the manager offered great customer service. I took my daughter's car to have the front brakes and rotors checked (after only 16,000 miles) that were installed by Goodyear Monroeville just a year ago. Jim had the rotors and brake pads replaced under warranty. He was pleasant and professional.
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December 2023 by Carlos Gonzalez Otano
3 hour wait, to change a tire.
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November 2023 by Robert Forsyth
Very friendly and courteous. Great products. Have dealt there for years. Never any problems.
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November 2023 by Landon B.
Horrible service, unprofessional staff, don't go here. I scheduled an appointment for service and my vehicle wasn't even brought back into the shop for over an hour and a half. Staff had nothing to say about the delay or if there was an issue and I was the only person in the waiting room. Only come here if you're looking for a horrible experience.
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September 2023 by John Matvia
Kevin is very helpful ???
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August 2023 by Jordan Heidt
Great service but doesn't have cheaper tires in stocks little over priced for families needing affordable tires
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August 2023 by Elnoor Aliiev
I visited this auto service Thursday August 3 2023And this is not first time.I got alignment on 2022 Toyota rav4 and Kevin (adviser) who was on reception, he is so knowledgeable, polite, professional and friendly. I don't know mechanics name who worked on the car however they did also great job.Goodyear, please keep and rate people like KEVIN.
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July 2023 by cindy mccormick
Great team at this location. Kind, courteous, professional service with a smile. I keep coming back?
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July 2023 by Rob Reeder
Yeah, Vernon!
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July 2023 by Quin Harris
I truly felt welcomed and the service was excellent!
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July 2023 by Roy Mon
Outstanding service quick very nice people to work with make sure you get all your tires there because you will be satisfied with your help at Goodyear in my book They're number one they save me a lots of money for Forte Kia
