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February 2024 by Susan So
Jim the manager offered great customer service. I took my daughter's car to have the front brakes and rotors checked (after only 16,000 miles) that were installed by Goodyear Monroeville just a year ago. Jim had the rotors and brake pads replaced under warranty. He was pleasant and professional.
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December 2023 by Carlos Gonzalez Otano
3 hour wait, to change a tire.
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November 2023 by Robert Forsyth
Very friendly and courteous. Great products. Have dealt there for years. Never any problems.
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November 2023 by Landon B.
Horrible service, unprofessional staff, don't go here. I scheduled an appointment for service and my vehicle wasn't even brought back into the shop for over an hour and a half. Staff had nothing to say about the delay or if there was an issue and I was the only person in the waiting room. Only come here if you're looking for a horrible experience.
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August 2023 by Elnoor Aliiev
I visited this auto service Thursday August 3 2023And this is not first time.I got alignment on 2022 Toyota rav4 and Kevin (adviser) who was on reception, he is so knowledgeable, polite, professional and friendly. I don't know mechanics name who worked on the car however they did also great job.Goodyear, please keep and rate people like KEVIN.
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July 2023 by tmccurdy2008
Jim at the Monroeville, PA location was excellent. While I ended up having to pay more than I anticipated, Jim’s explanation was clear, logical and what was best for my vehicle overall. Great value and customer service.
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July 2023 by Robert SMITH
One thing I can say about Goodyear. they're straightforward and they get the job done. and they care about the family's and the safety of your vehicle as a professional commercial driver.I recommend Goodyear from the guys how get it done right ?
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July 2023 by Cass Burkett
I came in yesterday to get a tire replaced. I told Vernon that there was a limited warranty on the tires that came with the purchase of a new vehicle. He told me that the warranty was through the dealer and that it had nothing to do with them. I told him it was a Goodyear warranty and showed him the pamphlet. He reiterated that the warranty was through the dealership and could not be handled by them. Cool, no problem. I asked if he could make a note on the invoice about the treadwear on the tires as the warranty was only good for the first 2/32 of treadwear. No problem, he said. At the end of the appointment, he told me he made a note on the invoice and I left thinking all was good. I got home and looked at the invoice more closely and it has a note saying "warranty denied - road hazard". There was no discussion of this notation with me at all. My wife didn't mention hitting anything in the road. It felt like this notation was added to disclaim Goodyear's liability on something that their agent told me they had nothing to do with. The whole encounter around the warranty felt shady. I specifically went to a goodyear tire shop because of the limited warranty. I am still hopeful that Goodyear will correct this situation, but Vernon's handling of the situation was not transparent and felt dishonest and deceptive.
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June 2023 by Kailie Wehrer
Got my car inspected and oil changed and tires rotated. They did a great job! The manager & the front counter man was extremely nice and professional! Their prices were great as well! Highly recommend & i will be back!
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June 2023 by Derek Ott
The only Good Year Tire location I’ll go to. Best customer service. Solid team. Amazing management!! Jim knows how to take care of his customers. Jim is a solid guy and someone I trust to go to for my tire and Jeep needs. Can’t recommend this location enough!!
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May 2023 by Jodel Carter
I came here for my last two or three oil changes, online they advertise that a tire rotation is included in the oil change package which it's not the case if you book your appointment in store I found out today. I was told that I needed new tires due to the lack of getting a rotation and that there was a rather large difference in my front in rear tire grades. When I inquire why because it says online that it was included they gave me the response stated previously.
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May 2023 by Isaac Gunn
I had a great experience at this Goodyear location. Jim provided excellent customer service, and getting an oil change was a fast process. I recommend that anyone should go here!
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April 2023 by Molly Dupin
I had some sidewall damage in one of my tires. I originally took it to Discount Tire where I was told I would need 4 new tires because my tread was low, and because the damage was dangerous. I felt uncomfortable going through with that as it would’ve been a huge purchase. We decided to go to the Monroeville Goodyear for a second opinion and a quote on new tires. After having a look for himself, the gentlemen at the front had one of his tire techs take a look at the damage as well and both of them determined it was cosmetic and there was no need to purchase new tires. I can’t tell you how much of a relief this was. I’m leaving this review because they very easily could have taken advantage of my position and told me the damage was worth a new set of tires but they didn’t. This kind of honesty is what makes a good company in my opinion. I would definitely recommend coming to this Goodyear location for your tire and service needs.
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March 2023 by Mike and Karen Williams
Jim was very helpful, the service was efficient. While driving from Annapolis to Pittsburgh I experienced a low tire pressure, I called Jim, he had my size and put 4 new tires on.
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February 2023 by Charles Slepsky
Never been disappointed with service at the Monroeville location. Friendly and prompt attention to my vehicle needs. The employees always speak highly of my brother, who was a long time store manager with Goodyear.