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November 2023 by Bob Houghtelin
We went in to Mattress Firm in Monroeville expecting to be pushed around and told what we needed. However, Ron made us feel comfortable and he was very in tune with our requests. We left there with a awesome Sleepy's bed, box springs, and 2 new cooling pillows for an amazing price! I also told him that our old bed made me so unhappy 3 nights ago and I threw it off of my porch. He set up immediate pickup at their warehouse. We are very happy customers. Ron was an A+, 100%,
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November 2023 by DaJuan Ramsey
Ron is amazing, he is very helpful in picking the best mattress for you! He’s funny and informative at the same time and got me out of there in less than 30 minutes. If you need help finding a new mattress and you’re in a rush to go somewhere Ron is definitely your guy! Thank you, I really appreciate it.
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November 2023 by Jorden Hill
We had a great experience shopping here! Ron was friendly and extremely helpful in finding us the perfect mattress. Would definitely recommend and return in the future!
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November 2023 by Regina Sandidge
I should have shopped there FIRST! They had EVERYTHING I needed and Absolutely Best Price. 5 star service and excellent customer service !!
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September 2023 by Ali Doyle
Overall great experience - Symone’s customer service was top notch! She was very informative while giving us the space to comfortably choose our perfect mattress. Any one looking for their next mattress should absolutely shop with Symone at Monroeville Mattress Firm.
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September 2023 by Michael B Smith
I walked like a crouched and broken Oak tree b/c of the illusion I was still 18.... and my poor mattress. Ron/Monroeville helped me find the mattress I required. I already know I'm not an easy customer. I treated the store like I was Goldilocks and tried every bed until I found the one that was "just right". Ron guided me in that search,. Thank you Ron. I won't think of you as I drift off to sleep, but on occasion I will the morning when I awaken feeling like an Oak with a few less rings.
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September 2023 by Jenea Saunders
Yes Simone was very courteous and knowledgeable about the mattress that we purchased. She was very enthusiastic about helping us tie the mattress to our vehicle. Her customer service was excellent and we really appreciated her.
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August 2023 by TripleL
This is an update to my recent mattress purchase. I have a power base and was concerned about the bulge that forms when the mattress is raised and that remains when the bed is elevated. I called the store because I wasn't sure about whether the bulge might be a defect. They proactively offered to replace the mattress immediately at no charge for delivery, pick-up, or return fee. I told them I would wait a few days to double-check if the bulge disappears when lowered and it does. I called the store again to let them know all is well with the mattress and to particularly compliment them on the exemplary customer service. The sales representative, in particular, went over and above to ensure I am satisfied. The mattress is exceedingly comfortable after two weeks. In fact, it was very comfortable after just 1 night! No break-in time required. It's at a terrific price point as well and I benefited from a July mattress sale.Representative was very knowledgeable and helpful, if a little aggressive. Nothing negative, however. Just doing her job. The local location had exactly the mattress I wanted and it turned out be one of the one’s recommended for me. How perfect is that!
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August 2023 by Bethany R
Symone was so nice and asked great questions in order to find the right mattress for me. We hit a snag with the factory that was out of her control, but she made sure I was taken care of properly and kept me up to date on everything along the way! Would definitely recommend.
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August 2023 by Elaine Stamper
Had a great experience with Symone on Saturday. Not only is she knowledgeable on mattresses but also pillows! I had no idea there was so much information to know when buying the correctpillowfor your neck and body. I know someone who has spent a lot of money on pillows but needs to get educated on the right pillow depending on whether you are a side sleeper or back etc. Thanks Symone
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June 2023 by Wilma Schambura
My experience with Mattress Firm was excellent. The sales person was kind and helpful. She was very polite and helped me choose the perfect mattress. I wouldrecommend the Monroeville Mattress Firm to my friends and family!
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June 2023 by Makani Moore
Symone was very helpful and attentive while also attending to other customers in the store. She was fantastic and my daughter loves her mattress.
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June 2023 by Roy Thompson
Ron made sure we had a superb experience at Mattress Firm in Monroeville. He was very knowledgeable about the many different mattresses on display. He helped us choose the best mattress that was the most comfortable for both our styles of sleep. We did not feel pressured into making our decision to purchase and would shop with him again.
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June 2023 by Dennis Houlihan
Very professional and very thorough with their evaluation of our needs. We did purchase a bed from them but ended up canceling our first purchase due to the cause being more than what we were willing to pay. The second bed was more affordable and we feel comparable.
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June 2023 by Laura D.
Great experience buying a new mattress at Mattress Firm. Symone made the process efficient, easy and enjoyable. I was very overwhelmed by all the different terminologies and materials when I had tried shopping on my own previously, but I left feeling confident I made the right choice. Thank you Symone!
