-
January 2024 by Kevin Miller
Top notch Services and Friendly!!
-
September 2023 by Regina Byers
I called Metro by T-MOBILE customer service the night before and was told to take my phone into a store to get it unlocked. My son and I went in and we told the employee behind the counter that customer service told me to come in. I told him what was wrong with my phone. He tried the same things that customer service had told me to try the day before. After my phone wouldn't unlock the employee told me that he couldn't unlock my phone. He told me that I could take it to a man a few doors down and for $30 he would unlock my phone. I couldn't believe my ears. I had my son call customer service on his phone. I explained what had happened and I told her that this was unacceptable. She put me on hold and called the manufacturer who told me if I had forgotten my password he couldn't help me. I had to re-explain that I hadn't locked my phone. My phone had locked itself and the only thing showing was a keyboard. He had me put in my password then he walked my son and I through the steps to unlock my phone. I had thought about buying a new phone but after the way I was treated I changed my mind. We told the employee how we got my phone unlocked so that he could help the next person this happens to instead of trying to make them pay $30 that he probably gets part of.
-
September 2023 by FEROZE MOHAMMEED
I had a remarkable experience at Metro by T-Mobile in Monroeville. Mariam, the sole staff member present, assisted me in activating my SIM card. Despite the store's busyness, Mariam's enthusiasm and dedication were evident. She helped me navigate the activation process with a smile, addressing my queries patiently. Mariam's exceptional service turned a routine task into a pleasant memory. Her positive attitude and commitment to customer satisfaction truly stood out. I highly commend Mariam for her outstanding assistance and Metro by T-Mobile for fostering such remarkable customer-centric values. If you're seeking top-notch service, visit this location and experience Mariam's exceptional assistance firsthand. Kudos to Mariam and the Metro by T-Mobile team in Monroeville!
-
May 2023 by Michael Messaros
While I am not very familiar with Metro PCS and their service, I will say that their employee, Mohamed, is exemplary. While I've only been there a few times, he's helpful, courteous, accommodating, and most importantly was able to help me quickly.To Metro PCS management: employees like this are how you retain repeat customers, he should be training other employeess on how to improve customer experience.
-
February 2023 by Tammy Lang
Employee working was very nice and friendly however service is spotty at best. I live in the 15613 zip code and camp is in the 15759 zip code and we don’t get great service at either place.
-
December 2022 by kenya Epps
I wish i didn't have to put no star they say they open at 10 BUT never opens at 10 this is about the 4th time me and my kids came here at the time it was suppose to be open for it not to be open.
-
September 2022 by K W
The young gentleman, Aziz, I met at the store yesterday was so professional, kind, helpful and had such a sweet personality. He deserves a raise. Thank you for all your assistance and listening to my crazy stories. He personally gets 5 stars but I only gave 4 since I had to pay $40 to transfer to my new phone which was not purchased through Metro...a bit steep.
-
September 2022 by David Connor
The employee that was working that day was very adequate and polite
-
August 2022 by Janiece Clayton
This phone company is awful. I have been calling this company for Months, my calls drop in kid conversation, or the person on the other line can't hear me. Endlessly I have called customer Service and the problem still exist after six months. I do understand it is not Customer Service fault they only work for the company. But after hours of communicating the problem I have to fight to get any kind of creditLet me rejnterate J have been dealing with this problem for 5 going on 6 months. LEAVING!!!
-
January 2022 by Brandon Miller
Super nice helpful people
-
November 2021 by Whitney Angel
Very good customer service
-
April 2021 by Millyrus
I’m here second time and it was closed both times. 1:25pm and it’s closed. No signs, no warnings, no hands ups. They operate when they want and how they want it. It’s a waist of my trip.
-
March 2021 by Clarence Houser
I receive the best service when i need repairs,adjustments and other knowledge pertaining to my cellphone.Including the best cell phone available for me.
-
March 2021 by Caprena Ross
Outstanding service!
-
December 2020 by MoonLitRocker
The woman that helped me today was quick and professional. She helped me get the phone I wanted in an orderly fashion for the correct price. I went to another store before hand that tried to over charge me. I appreciated the quick and professional manor that the employee and monroeville store have. Would highly recommend.
