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December 2023 by Ali Evan Ayasso
Male members don’t have equal access to facilities as women members. Staff is not motivated to accommodate male members despite being made aware of the issue.
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October 2023 by Paula Weiss
All staff at OTF Monroeville are absolute 200 % customer service . Kelly K is exceptional . Jared , Kimmi , Lexi , Paige and Kaylie are fantastik coaches, front desk greeters and all do their personal best for clients. Models for excellence, integrity they all go the extra mile for competence at their respective jobs sometimes wearing multiple hats . Hugs to all of you in a world full of everything but . Period .
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September 2023 by Pamela L.
I started a membership at this studio after relocating to the area from Brooklyn, NY. More than half the time they assign you to a rower or treadmill, the tablets don't work. One day, I went to my assigned rower and it didn't have a tablet at all, so I went out to the front desk to ask if they could check the tablets before sending us out there. Kelly K told me in a very unpleasant way that I was lucky to be there as they had plumbing problems that day and not to bother them. I'm sorry but you don't tell a member paying $170/month that they are lucky to be there. Obviously, I decided to cancel my membership at this studio and when I did, I told Kelly K that it was because of her that I was cancelling. Her response? "Awwww" This mean-spirited, condescending person has no business working in a customer service role. I'll be starting a new membership at a studio that doesn't employ someone like that.
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July 2023 by Nahmed Nissar
Great atmosphere. Instructor Kimmi, Kelly and Jared are awesome
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January 2023 by Best Ndungu
Good workouts, I just don't like that if you're doing a trial month they lock you in for 2 months and don't tell you. Ended up not being able to go anymore but never got a refund or a call back and got charged for an extra month. So frustrating!
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January 2023 by Sarah Hoffman
Love all the trainers here! They make it fun for the entire class. Workouts are always different but yet they contain a theme so you’re always working on something specific. Definitely go check it out!!
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January 2022 by Jenna Wolfe
Great workout! It changes every time so you won't get bored.
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January 2022 by Avinash Linganna
great otf! great workout! i would highly recommend!
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January 2022 by Jessica Holloway
Love it! Great work out and amazing staff!
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January 2022 by Lauren W.
Fun workout. Great environment. Knowledgeable and supportive coaches. I was previously a member at Orangetheory (OTF) in East Liberty and loved it, but it's possible I love the Monroeville location even more. Couple of big differences, the volume of members and the parking lot, which means I can get to class right on time without needing the cushion to figure out the complex streets of East Liberty. Also, fewer members (and in a larger space) has been nice as far as being able to get into classes goes, which was my number one qualm with OTF compared to other types of gyms. If you're reading this review getting ready for resolution season and want to know if OTF is for you here's the rundown: 1. It's pricey, there's no getting around this BUT it is less expensive than personal training and the coaches provide very similar guidance 2. It's not really for the completely unfit UNLESS you're able to swallow your pride. I'm part of the 250+ club and there is rarely an "option" that is completely within my comfort zone BUT I'm willing to listen to my body and confident I'll keep up with my coaches/classmates one day. Anyone CAN do it but the pressure can be real. 3. It works! After a year of OTF I was never in better shape, which made it worth it (I am back after a two year hiatus and 40 lbs of weight gain).Best news... first class is free! So you don't have to take my word for it. Try it out and see!
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January 2021 by Dawn Betters
Everyone is awesome there. Workouts are amazing. Worth every penny.