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December 2023 by daniel mielke
Went there for Christmas supplies, they have sold Christmas stuff for 3 years. So I left
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November 2023 by Jeff Mols
Alex is a rock star!!!
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August 2023 by Barbara Ionadi
Bought hot tub few weeks ago. It came just when they said it would. People who delivered it were great. I’ve been back to store a few times in first week to double check water and ask many questions. Josh,Alex & Jason are the best. I’d recommend them to anyone. They truly care that you’re satisfied w your purchase and really take their time answering all your questions. 5 stars for them for sure.
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May 2023 by Jessie Wien
After having a bad experience at a few other stores (including other local Pool City stores), I reached out to the Monroeville Pool City via an online message. Shortly after, I received a response from Jake who answered all of my questions and even quoted us a price.My husband and I decided to go into the store to look at the items we were interested in. Since it was Jake who I was already communicating with, I asked for him to assist us. He kindly greeted us, and before long, it was as if we knew him our whole lives. He had a great personality, and genuinely listened to exactly our purpose for being there. We explained what we were looking for, and the general range of our budget. He helped us find the perfect outdoor dining set, but there was one catch. The color chairs we wanted were discontinued this year, and the only available ones were the floor models from a different store. After looking at some other options that didn't meet our needs, we decided to go with the floor models, which granted us a large discount. We were a bit concerned that the floor models might not be up to par, but Jake actually went to the other store to make sure they met our standards and were in good condition. That's quality customer service if you ask me!!Our new furniture was delivered yesterday, and we are extremely happy with it. Overall, our experience with this particular Pool City, and specifically Jake, was top notch! We will definitely purchase from him again, and would highly recommend his services to our friends and family.
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May 2023 by Jeremy
Jake helped us find out perfect Jacuzzi hot tub and we absolutely love it. Dave and the install crew were courteous and a pleasure to work with. Keep up the good work Jake and Pool City!
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April 2023 by Bethany Rodkey
We just had our very first hot tub installed this week. Jake was fantastic to work with!! He spent time understanding what features we were looking for and made the entire process stress free for us. Jake took time to answer our questions even after the sale was made and he even ensured we knew we could reach out if we have any questions once the hot tub was installed.
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April 2023 by Shawn Walls
My wife and I recently went to Pool City to purchase a hot tub. We had a very positive experience with Jake there, who answered all of our questions with zero pressure to buy anything. Jake was friendly and very knowledgeable about all of the products there (we also asked him about patio furniture and grills too). Thanks for the enjoyable experience, Jake. Talk again soon.
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April 2023 by Bryan Neiderhiser
We purchased all of our outdoor patio furniture from Jake at the Monroeville location. He went above and beyond to make sure that our order and delivery went smoothly. Jake made everything about our purchase easy! I would highly recommend working with Jake!
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April 2023 by Ryan Pasquale
My wife and I recently went to the home show in Pittsburgh. We talked with Jake about a new hot tub. He knew all the answers to all the questions asked. He is very knowledgeable and helpful. After we left the home show, we went to Pool City store again just to take another look because we were on the fence about buying. I ended up texting Jake that night and told him to go ahead and order everything. I think it took about three weeks and we were in our hot tub! Thanks again Jake! if I know anybody who needs a hot tub i'll be sending and them your way!
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April 2023 by Joanne Shedlock
My husband and I decided to buy a hot tub and after much research we went to Pool City in Monroeville. When we called we talked to a salesman by the name of Jake Leggett, Jake was very nice, full of information put us in a hot tub better then we had planned. Needless to say we were very happy and have enjoyed our unit almost every day. We were so happy and pleased with Jake Leggetts personality that a few months later we came back to Jake and purchased a swimming pool. Thank you Jake Leggett we are very ?Happy!!!! We highly recommend Jake at Pool City in Monroeville.
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April 2023 by Denise Villi
Purchased a Beautiful metal extendable table for our pool area with umbrella and cushions from Chuck Marburger at the Monroeville store. Very helpful for sizing and knowledgeable on the piece. Consider looking him up !
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March 2023 by Lauren Frand
Called on phone to confirm what time store closed spoke to a women saying I need two items for my hot tub. Told her I was on the way and would be there before they closed at 6:00. I also told her what they were if they were able to have ready since I would be very close to close. She told me the boys will help and say d again they close at 6:00I arrived at 5:55 and of course she had locked the doors early. Absolutely closed 5 minutes before ..She could of said don't bother coming we will be closing a few minutes early. Or we shut down before 6:00....Horribly unkind and will never Ever give that store my business. And frankly that lady was a total j****
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March 2023 by Heidi Rozier
We had thoughts of buying a hot tub and went to Pool City in Monroeville, PA. We met with Chuck Marburger and the level of customer service that we received was by far one of our best experiences! His knowledge, patience and willingness to spend time with us, sometimes answering the same questions twice, and still giving us all the information that we needed to make an informed decision on our purchase. We can tell you that Chuck and his team didn't forget us after the purchase, including our repeated phone calls to Pool City Monroeville for continued advice on our spa. If you are looking for a spa, outdoor furniture, or pools, the place to visit is Chuck and his team at Pool City in Monroeville, PA - you will be in good hands! Best service ever and we will never go to another source for our future needs and purchases. Thank you to you and your staff, Chuck and we look forward to visiting Pool City, our home for all of our spa's needs. THANK YOU!!!
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September 2022 by Karen Dimasi
The Pool City experiences we have had over the years have been very good. Recently, we have purchased our second pool, and our representative Jake has been phenomenal. He has been the go-to person for all of our questions and needs ---- which has made things very easy for us. He has delivered! I will always recommend Pool City to family & friends. They are a great company! And with employees like Jake who are very knowledgeable and always happy to help it is always a fun experience.
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July 2022 by Dave
Pool city in Monroeville has very poor customer Service. Pass this place up it's not worth it, as its expensive and they are very arriagant.