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November 2023 by Dayona Bray
Alice was very helpful and made my experience in the store extremely enjoyable! Would recommend any family or friend to come shop with her at this location! She made my purchase easy and I will be returning to shop for more furniture with her.
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November 2023 by Dmayh Carr
I came into Value city furniture looking for furniture and Alice greeted us at the door and took great care of us. Alice has a great personality and smiled continuously. She was a pleasure to have assist us.
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November 2023 by D. Ortiz-Williams
I came into the store Mary greeted me immediately with a kind smile and pleasant Demeanor! She was extremely helpful gave plenty of options, and was very knowledgeable! Eyrn And Ed In customer service were also extremely helpful. They answered all of my questions about my protection plan for a previous purchase. They are just awesome! Destiny and Customer Service was also excellent! She was so sweet and was willing to help me, even though it wasn’t in her department. I love this store. The people in it are great! If you need furniture, go to this location, I value City!
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November 2023 by Rebecca Lewis
John was awesome! Friendly and professional while we shopped for bedroom and living room furniture. He took great care of us and we will be back! Wonderful selection, the clearance room has some gems!
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October 2023 by Tashay Harris
Alice was AMAZING. the entire sales experience was a joy, she kept me & my husband laughing. showed us everything we wanted & answered all our questions with a smile that was so infectious. highly recommend!
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October 2023 by Amanda Stitt
Absolutely wonderful experience at Value City Furniture!!!! Alice was absolutely amazing and there was no pressure on purchasing!!!! Roland is the MAN!!!! He was the one that made it all happen!!!!! Must stop!!! Forget the Other stores!!!
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September 2023 by Jaquila D
This place is awesome! Great Furniture, great selection! Keith was super friendly and helpful through the process. If you want good customer service and don't want to be pressured, come here and see Keith or Todd. I'm definitely coming back again!!
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September 2023 by Patty Keenan
We love working with the sales people at Value City in Monroeville, especially Keith, John and Todd! Years back we bought all the furniture for our bedroom, dining room, and living room. It’s held up wonderfully and we just went back yesterday and found another piece that will look so good in our living room. They have good sales, about 20% around holidays too. That really helps! So be sure to check them out when you are in the market! See pics.
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September 2023 by Ryan Sharrer
I had an excellent selling/buying experience at the Monroeville store. My salesperson Jimmy was very knowledgeable, courteous, and helpful. The main issues that I had were after the sale. The quality of the furniture was below my expectations when it arrived. There were several pieces that were damaged. When I reached out to have these pieces fixed, the process for scheduling a repair was absolutely terrible. The lack of flexibility for the repair tech made it very difficult for me to get anybody here to fix it (there were multiple issues in dealing with the "repair store"). It wasn't until I reached back out to the original Monroeville store that I was able to satisfactorily get the problem taken care of. Overall, the Monroeville store is excellent. It has a wonderful staff and it was a good experience. Generally speaking, the quality of the furniture is great however, if you have any issues and need anything repaired that is where it falls off dramatically (which I do not put on the original store). In the end, I am happy with the purchase and the furniture looks great in my room.I heartily recommend working with Jimmy if you are buying from the Monroeville location! Just pray you don't have to get anything repaired.
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August 2023 by Fran Jackowski
Alice was my salesperson and she was excellent. She was very patient and helpful in my selection of new furniture. She showed me all different types that I was looking for. Her personality is great for the job she does. I would but definitely come back due to her professionalism.
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August 2023 by Rick Maine
Todd was extremely great! He was helpful with service, getting the furniture loaded, and truly throughout the whole process. I saw as he helped multiple customers pick up orders back to back late on a Sunday. So I was really appreciative. Thanks !
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August 2023 by iamHalleO
Roland was extremely helpful. He helped us to get exactly what we wanted for our dad who recently had back surgery. We were in and out of the store with the power lift chair we wanted due to his help. Alice was extremely energetic and enthused to offer customer service and conversation.
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July 2023 by Halle Duritsky
The communication from this store was horrendous. I don't see many bad reviews for some reason but employees told me they're extremely overwhelmed with delayed furniture and pushed back 60 customer's orders just in the one day I was in communication with them. This is all due to a "new distribution system" the company has "too much money in to back out of now." The frustration finally got to the point of totally cancelling our order after weeks of delays and lies. We purchased the couch a month before our planned delivery. The evening before our planned delivery that was stated on our receipt, I gave the store a call because NOBODY HAD REACHED OUT to schedule a time slot or give me any information whatsoever. When I called, I was informed that my furniture had not arrived from the warehouse and would be delayed. This blows my mind considering the merchandise was "available now" at the time of purchase a month ago. On that call, we scheduled for the following Thursday. Got the freight elevator reserved, took off work, no delivery. Called them Wednesday evening (again, no one had reached out to me so I had to be the one to call them), the couch had not arrived yet. Finally spoke to someone on the phone (I think his name was Todd) that was knowledgable and understanding of the frustration. From how I understood it, they just open the back of the truck every day and see if they got the furniture they should have (and mine was M.I.A). Todd helped me schedule delivery for the following Tuesday for 3 out of the 4 pieces of my couch because at this point I just needed somewhere to sit. On Tuesday afternoon, I REACHED OUT TO THEM (BECAUSE AGAIN, NO COMMUNICATION) and the order had been set to pick-up by someone in the store, so they had no delivery scheduled. I explained my frustration, the lack of communication, and my feelings that no one had done anything to be empathetic or attempt to make anything right. This manager was not the slightest bit concerned about my problems so I cancelled the order out of frustration. Value city furniture should not be continuing to sell furniture with hundreds of customers waiting on orders from months ago. This "new distribution system" is a major flaw and I hope others explained their frustrations as well.
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July 2023 by Tameeka K Cook
My previous rating was 1 star because not one sales person greeted me or asked if I needed help. This 5 star rating is strictly for the men who delivered my furniture. THEY ROCK!!! This will be my last time shopping there...
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July 2023 by Halle D.
The communication from this store was horrendous. I don't see many bad reviews for some reason but employees told me they're extremely overwhelmed with delayed furniture and pushed back 60 customer's orders just in the one day I was in communication with them. This is all due to a "new distribution system" the company has "too much money in to back out of now." The frustration finally got to the point of totally cancelling our order after weeks of delays and lies. We purchased the couch a month before our planned delivery. The evening before our planned delivery that was stated on our receipt, I gave the store a call because NOBODY HAD REACHED OUT to schedule a time slot or give me any information whatsoever. When I called, I was informed that my furniture had not arrived from the warehouse and would be delayed. This blows my mind considering the merchandise was "available now" at the time of purchase a month ago. On that call, we scheduled for the following Thursday. Got the freight elevator reserved, took off work, no delivery. Called them Wednesday evening (again, no one had reached out to me so I had to be the one to call them), the couch had not arrived yet. Finally spoke to someone on the phone (I think his name was Todd) that was knowledgable and understanding of the frustration. From how I understood it, they just open the back of the truck every day and see if they got the furniture they should have (and mine was M.I.A). Todd helped me schedule delivery for the following Tuesday for 3 out of the 4 pieces of my couch because at this point I just needed somewhere to sit. On Tuesday afternoon, I REACHED OUT TO THEM (BECAUSE AGAIN, NO COMMUNICATION) and the order had been set to pick-up by someone in the store, so they had no delivery scheduled. I explained my frustration, the lack of communication, and my feelings that no one had done anything to be empathetic or attempt to make anything right. This manager was not the slightest bit concerned about my problems so I cancelled the order out of frustration. Value city furniture should not be continuing to sell furniture with hundreds of customers waiting on orders from months ago. This "new distribution system" is a major flaw and I hope others explained their frustrations as well.