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“Customer service is top tier. They’re not only tellers, but are very knowledgeable on other products they offer. Gwyn even helped me with a personal financial plan to get myself back on track.
If you are looking for more personable banking, this is the bank to do it.”
“I love this bank - primarily for the people that work there. Brooke, Duane, Cassie, Kayla and Dani are always so friendly and always help out with a smile on their face. I come in about twice/three times a week and have dealt with them for both personal and business needs and they are always the greatest.”
“So amazing staff, they are king, helping, caring and supporting so thank you so much ☺️☺️???fully satisfied with the customer service thank you again.”
“This is a wonderful bank. They always go above and beyond to take care of you, and they have an old fashioned service style. It really feels like a local bank instead of a big corporation. Thanks for all you guys do.”
“I have got to tell you how great a help Amber at M&T bank in Rouzerville PA has been to me and my family. My father passed away in September 2023, which was difficult already, but then my sister, who is a specialist doctor at a major hospital as well as a mother of two little kids, and who lives halfway across the country, had to take on the additional task of executor of his estate. She has had absolutely no time to spare to do things like travel repeatedly to PA, which at first we thought was going to be necessary to close out his account and his safe deposit box. There seemed to be a lot of documents and red tape involved. Amber, who has years of experience with M&T, worked out a way to streamline this whole process so that my sister only has to come in once and get everything done same day. Amber also said we should contact her again if there is any way she can help move this whole process along. I am just floored and grateful for Amber's extensive knowledge, quick thinking and friendly helpfulness!”
“This bank is by far one of the best financial institutions I’ve experienced in my life. There’s so many great perks and benefits. I was so impressed that I set up my direct deposit to start going here the first day I opened my account. I will be here for the long ride, and I’m looking forward to all they have to offer.”
“Chastity was so helpful in helping us get our parents' account in order after my father suddenly passed away. She was kind, helpful and understanding and we really appreciate that during this sad and stressful time. Each time my brother or I call them they are always kind and helpful and we thank everyone at F & M Trust with all our hearts.”
“These guys on Stouffer Ave are the best. Very professional and always polite no matter how many times you need to call. Sara in the office has helped me so much in 2 months time with my number being used by who knows who. They are the best to deal with. ⭐️⭐️⭐️??”
“The staff at this location have been exceptional with helping on so many quirky issues. Having the sense of being treated like a human is uncommon in today's world, but this branch has always been wonderful with helping on many things. They are appreciated, and we are grateful.”
“Probably the BEST Credit Union I’ve dealt with. I’ve had small communication hiccups but the Staff resolved it 100%.Now I’m working getting a credit card with PFCU”
“We've been members of the Credit Union since we moved back to Chambersburg 1986. The Credit Union has been there for us through the good times and bad and I highly recommend their service. I'm sticking with people I trust.”
“I've been greeted by a great group of people as a new customer. Even before I set up my account, I was impressed with the staff's helpfulness from both the service call center and the local branch. The online access and app were simple to set up and use. Seriously the first time I've left a bank smiling in a long time. I'm happy I chose them for my financial needs.”
“Been here over a year, this bank is professional they handle everything swift and effective form personnel loans to basic banking services they exceed my expectations… thankful for this bank. Hope you have a good experience here too.”
“This morning I received a call from the fraud department because I had placed some online orders last night. 3 were quite close together so it triggered them to act.We were able to go over my transactions and confirm they weren’t fraud. I am personally very happy they do this as I have had fraud on my debit card at a previous institution that wasn’t as savvy.If you want great service and a group of folks that actually care about you and your money I’d recommend you give them a call.”
“Jennifer was amazing to deal with. We had previously visited another location multiple times without getting our issue resolved. She did it and not only that, she remembered who we were after only one previous visit this was the Waynesboro location”
“Only had to go inside a few times, but each time everyone is so cool. Always get treated kind and when leaving the ATM if someone is there they wave. This is what I look for when dealing with hard earned money!!! Kind, courteous and knowledgeable employees. Love this bank .”
“Best bank ever!! The staff is wonderful, friendly, remembers who I am, and just a joy to work with. Response time is excellent, and they will do everything they can for you. Highly recommend!!!!”
“I've been doing both business and personal banking here for years. Couldn't be happier. They go above and beyond to help you. Greg White, Brian Cook, and Tim Parry are all excellent. Would highly recommend them.”
“My wife and I are very appreciative of the exceptional service we received at the Norland Avenue Branch of F&M Trust recently. Our F&M representative went the extra mile to help us every step of the way when an internet scam necessitated closing one account and opening a new one. We really like this "home town" bank service! Thank you!”
“Both Austin and Sheri were very friendly and professional.
We were able to open our account easily after a short wait. Another teller would be nice, but we know there are cutbacks everywhere.”
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“I always have pleasant efficient successful experiences at this bank. I always feel they care about me and my situations, which are sometimes pretty challenging. I literally mean always. I have never been disappointed.”