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September 2025 by Maxwell Guzman
Very rude specially STEVE, bad customer service, Not professional at all!
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September 2025 by berkay dağ
Steve was so rude, this place is nothing but bad custumer service and bad service,
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September 2025 by Jennifer Wines
I cannot recommend Jensen Movers enough! Whether I dealt with sales, the office, or the moving crew, everyone was super-efficient and pleasant. They accommodated my needs so well that a daunting interstate move went without a hitch, no delays, no damage. With all that, their pricing was competitive with the larger companies for a much better level of service and trust. Several people I know have used these movers with the same positive experience.
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August 2025 by Kris Harper
I highly recommend Jensen Movers. From start to finish, they provided exceptional customer service and communication. Nick came out to our house the same day we requested a quote. We had contacted several moving companies and the moment he walked out the door, I told my husband…we are hiring them. Kaitlyn was great throughout the whole process…we had a delay moving across several states and Kaitlyn put me at ease the whole time. The crew was pleasant, accommodating, engaging and even entertaining! Which was greatly appreciated on a hot stressful day. If you are looking at reviews to choose your moving company…they truly are amazing! I added a few photos from our beautiful new home in Kentucky.
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July 2025 by Isabel Bruhn
Really positive moving experience with Jensen. Terrific crew and great support from the moving coordinator. Definitely recommend!
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February 2025 by Shirley Byrd
My experience with Jensen Movers was very positive from start to finish. I was given a very accurate & competitive estimate before the job. The team of 5 arrived exactly on time. They were very professional & personable. They were a very hardworking team & took great care of my personal items. I highly recommend Jensen Movers for your next move.
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January 2025 by Barbara DelPrete
I absolutely love these guys. They were patient, courteous, worked their behinds off and would not let me do anything. They worked from morning into the night, sang, never complained and always had a smile. I would definitely hire them again.
Thank you Jensen Team.
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December 2024 by Sandy Martin
We had Jensen movers take care of our move from PA to NY state. From the beginning, Nick talked us through the process, and was positive about all the parts of our move. Kaitlin in the office kept us informed of everything we needed to do with paperwork and followed up on dates. Jensen provided multiple services for our move from wrapping all of our furniture, getting rid of several junk pieces, storing in their warehouse for several weeks, and then transporting and unpacking our furniture in NY. The workers worked hard and were very careful with our furniture and were friendly and respectful. All of our items arrived in the same condition as they were before the move. We were very pleased with Jensen movers and would recommend them for all parts of a move.
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October 2024 by Michael Woliver
The former homeowner of our house used Jensen Movers and during their move there was damage to the walls. The moving team explained to the former homeowner they would contact me for fixing the damage.
I waited a few weeks and did not hear from them. I have since called several times over the past few weeks getting promises of a call back by their repair person, but never received a call. I am leaving this review out there incase anyone is considering the customer service element of this company.
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October 2024 by Connie Gallagher
Movers were ontime and a please to work with. HOWEVER-BE WARNED.... YOU WILL RECEIVE extra charges wherever possible. As if the move was not expensive enough. I was charged a full month for 1 extra day storage. I moved in Aug 28. Apparently Aug 27 is the end of billing for the month. I was charged Aug-Sept storage $350!! I think they just didn't want to refund because after move in, they made sure EVERYTHING was paid in full, then magically, it wasn't! Yes, the sales rep was very nice and will tell you exactly what you want to hear to get you to sign. What sales rep doesn't? They are supposed to put everything back together again in the new house but I still have one bed that needs the hardware that was lost during the move. Good thing my daughter will not be home until Thanksgiving!
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September 2024 by Todd Desgranges
Buyer Beware!
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July 2024 by Danielle Simmons
JULY 18TH DERIC AND DEVON Helped My friend move they did an amazing job and i highly recommend them for anybody looking for to move. They have great customer service Professional at its finest I would definetely hire them for the NEXT MOVE !!
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July 2024 by Blueijrzgrl
I received an estimate for moving and storage which I found to be reasonable. Because of that I went with this company. However, after purging many things from my belongings - thinking I would possibly be below or within the estimate I found that not only were moving/packing costs above the estimate, a free month of storage which was promised and storage fees all changed. The moving packing/moving costs escalated, the extra month of free storage was removed and storage fees ended up being hundreds more. They packed things to cost more in packing materials, labor in packing and also to cost more in storage area. I would have second thoughts about using these people based upon my experience.
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March 2024 by Becca P.
READ THE OTHER RECENT REVIEWS AND BEWARE OF USING JENSEN MOVERS! UNPROFESSIONAL, RUDE, AND DECEPTIVE! WOULD GIVE ZERO STARS IF POSSIBLE!!! If you'd like a detailed account of our experience, please keep reading below. The actual moving crew was fantastic but the admin/operations team running Jensen movers are awful. They severely underquoted our move even though they explicitly told my husband that they are usually within 5% of their estimates, and they completed a thorough walk through of entire home including our attic and basement crawl spaces, as well as our shed. When it comes to moving, you want to choose a company that is honest, is fair, and is transparent. Based on other reviews, it would seem our experience is not unique. Here's our experience: Estimate: $5,950.18 Actually Billed: $8,330.86 + $500 deposit = $8,830.86 We would've been happy to pay our bill without question had it been accurately quoted. But you can imagine our surprise when we're told the company is usually within 5% of their estimate and the invoice was 48% more than the estimate. When we questioned this on the phone prior to paying the bill, Nick P. said he didn't know how the estimate could be so far off, but that we needed to pay our bill in full or else the movers couldn't get paid (however, as a business owner I know that there are more operating expenses than just the employee's pay built into the local move hourly rate). We were told if we didn't pay, that he would instruct the movers to leave with our belongings. The movers also told my husband they were instructed to stop working until we paid the invoice. So we had no choice but to pay our bill at that time. No apology was offered either by Nick P. - just you need to pay or the movers need to quit the job. Very disappointing and awful customer service. Nonetheless, we were told we needed to pay in full and we could submit a refund form. To no one's surprise, they refused our refund. I've attached pictures of our submission for our refund request and Jensen Movers reply if you'd like to read those in depth. Their argument was that my husband was asking for more people and more boxes because not everything would fit in what they brought. AND THAT IS THE ISSUE! They did a COMPLETE walkthrough of our home and saw all of what needed to be moved, which included the wardrobe that they identified in their response to us. At the walkthrough, the Jensen movers representative told us it was no problem to move that for us. Even with doing a complete walkthrough, they came completely unprepared for the move. Not enough man power, not enough boxes, not enough trucks. So we got hit with a surprise final invoice because this company was not able to accurately estimate what was needed for our move and what it would cost us. Again, I have no problem paying for a job. My problem lies with the company severely misquoting us (after boasting about how accurate they usually are), and then providing horrendous customer service when we were voicing our concerns/distress with the much higher invoice total. Overall it was a terrible experience for us using Jensen Movers. ZERO STARS!
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January 2024 by Holland Vogel
I have been waiting for an accounting of my move and some answers to my questions about some of my items. Please have someone from senior management call me about my recent move.
