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March 2021 by Larry McConkey
I have dealt with a lot of companies over the years, and all I can say is Timberlane Shutters is definitely one of the best I have done business with. Exceptional quality, customer service is second to none. I am very pleased with my new Bermuda (replacement of old) shutters in Country Red.....the difference in picture color is sunny vs. shade.
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March 2021 by Joe P.
We needed shutters for a Victorian twin and we wanted them to match the adjoining neighbor's shutters. My specifications were very specific and Timberlane made them to the EXACT dimensions in every regard.Sean was my sales rep and he made the ordering process very easy and provided detailed drawings prior to production. He had some good suggestions that were really helpful.The quality couldn't be any better. Size, finish, packaging, production time, everything was PERFECT! They even included a pint of matching touch-up paint.If you need top-quality, custom shutters, do not look anywhere else.
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March 2021 by Patricia
Timberlane has the best customer service--very responsive and helpful. Nick, the representative who helped me, was quick to respond and provided great guidance. The resulting custom shutters arrive very timely and were exactly what I wanted. They really worked with me to ensure the design met my specifications. End product is fabulous and will look so good on my 1950 home.
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March 2021 by Don Aday
Shutters were made of poor quality and began to deteriorate after 30 days. No refund. Replaced with another company.
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March 2021 by Susan Dann
My husband and I had Timberlane shutters installed on September 13, 2020. They seem very well built and we truly appreciate the beautiful workmanship behind them. Regarding measuring and installation Jim VanCamp, owner of Cornerstone Custom Shutter Installations was recommended to us by Timberlane. Jim consulted us through the entire process from choosing shutter material | style | hardware | paint color selection etc. all while considering the history and style of our home. Jim measured and installed our shutters in the most professional and friendly way. He and his team were great. Jim is located in Bucks County, Pennsylvania and has a wide service area. Thank you Timberlane and Cornerstone Customer Shutter Installations. (Susan, Montgomery County, Pennsylvania)
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November 2020 by J C.
Incredibly disappointed. Chose their most expensive shutter product line, an Endurian and went with a raised panel design. They are incredibly rough on the back side. We chose to custom paint the shutters as we couldn't get a color match from Timberlane even after 3 tries. The shutters were warped from the start, and then of course not covered by warranty. Timberlane's marketing is excellent. I didn't find their product to be so and cannot recommend them.
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March 2020 by David Counts
This process was a seamless transaction from the moment I found the website to my final inspection of the shutters. Mr. Talio responded quickly to my emails and customer service provided clear information on the processing as the order moved from stage to stage. The packaging, well I don"t think a supernova would have damaged my shutters. And the final product, which is what this is all about, there wasn't a flaw that I could find. The shutters look very nice. Thank you all.
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March 2020 by dru scheidell
Meg was awesome super knowledgeable and very professional
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March 2020 by Tanya Dupree
I love my shutters
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April 2018 by rob k.
Now it is 2 months later and the shutters have arrived at the shippers. The contractor is no longer working at the jobsite so I need to change the address. Shirley at Timberlane charges $150 to change the shipping address. I cant believe this company is in business.
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July 2016 by Sean W.
Horrible customer service. Paul McBride wouldn't return calls and took a full 3 days to send quotes. I couldn't believe Timberlane doesn't use paint chips from your local store. They just try to match the color and then they send it to you for approval. What a joke! Who needs or wants to take all that extra time? I'm glad I decided on Shuttercraft. Now they really know what they are doing and returned calls and emails promptly. I ordered in 1 day. And yes, you can choose any color paint from any name brand in the country! It was frustrating dealing with Timberlane. it took me three days and I still wasn't able to complete an order.
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March 2015 by Lori G.
Called for an estimate. I ended up finding a better deal elsewhere. The company was persistent in calling. I never promised to work with them...just wanted an estimate. We normally get several when doing projects and pick the best. It's called business. I finally told the seller from Timberlane to please stop calling us. He hung up on me. Very Unprofessional. I would never recommend this company based on their bad salesman practices. Not sure about the quality of their work but based on my experience thus far....not good!
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November 2014 by LB S.
I ordered V-groove shutters for our front windows and was very specific that these were to be working shutters. What Timberlane doesn't explain is that they only make the V-groove design on ONE side; on the back it's a paneled shutter. No big deal if the shutters are ornamental, but if you're planning to close the shutters it is a big deal--it'll be a different look when they're closed than when they're open. Not exactly what I was after. What's worse, when I complained to Customer Service, the rep patiently listened to my complaint, then said she'd be sure to tell the appropriate departments what I said. Really, Timberlane? That's your customer service? Two stars for poor execution and terrible customer service.
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February 2014 by Redis B.
Outstanding product, customer service and customer support! Researched numerous companies for exterior shutters, but Timberlane was far and above all the other vendors. I exchanged numerous e-mails with Joe who was incredibly knowledgeable and helpful. They have numerous styles and options to choose from, and Joe patiently explained the differences. I submitted a photo of our home and Joe created a mock-up of what the shutters would look like - and it wasn't a simple cut-and-paste job! Oh no!!! He used precise sizing and added the shadowing to match the original photo taken mid-day. Our shutters shipped all the way to Los Angeles and had been packaged very carefully ensuring delivery of a perfect product! I highly recommend Timberlane shutters without reservation. They are pricey, but you DO get what you pay for! I wish all vendors were as wonderful as Timberlane!
