-
November 2023 by Larry Lowry
I just wanted to take a moment to thank Robert Howells, the GM, U-Haul Montgomeryville for participating in St. Agnes clothing drive for the Sarnelli House in Phila (Kensington). The Sarnelli is a Homeless shelter that provides daily meals. It also has a storage area for the homeless to pick out clothing. St. Agnes donated over 40 bags of clothing, jackets, blankets, sleeping bag. Robert was generous in donating a storage unit for us to store the clothes until we were able to deliver which we did today. Thank you Robert for helping with our clothing drive.
-
May 2023 by Ismael Moctar
I am thrilled to share my amazing experience with U-Haul moving rental service manager Jamie Kohler. Jamie went above and beyond to ensure that my move was smooth and stress-free, and I cannot recommend her highly enough.From the moment I walked into the U-Haul location, Jamie's friendly and welcoming demeanor put me at ease. She took the time to listen to my moving needs and offered helpful suggestions to ensure that I had everything I needed for a successful move.Not only did Jamie provide exceptional customer service, but she also went the extra mile by offering free candies and pens to all of her clients. This small gesture may seem insignificant, but it truly made a difference in my moving experience. It was evident that Jamie genuinely cared about her clients and wanted to make their move as comfortable and stress-free as possible.Throughout the entire process, Jamie's attention to detail was impeccable. She ensured that all of my rental agreements were thoroughly explained, and she made sure that I had everything I needed for a successful move. I truly appreciated her willingness to go above and beyond to ensure that my needs were met.In addition to her exceptional customer service, Jamie also demonstrated a high level of knowledge and expertise in the moving industry. She provided me with valuable tips and insights that helped me navigate the moving process more efficiently. I felt confident in her abilities and trusted her recommendations.Overall, my experience with U-Haul and Jamie Kohler was outstanding. Her exceptional customer service, attention to detail, and willingness to go the extra mile truly set her apart from other service managers. I highly recommend Jamie and U-Haul to anyone in need of moving services. Thank you, Jamie, for making my move a success!
-
October 2021 by S. W. S.
This review is specifically for scheduling/dispatcher Vicky linked to this number, I have no experience with the physical location or employees.I booked a 20 ft truck rental through UHaul two months before my move. I received a call 3 days before I was supposed to pick the truck up at a location down the street from me where she left a cheerful voicemail that there were no 20 ft trucks available but they had switched it to a 15 ft truck for me, with no mention of calling back to discuss other options, no mention of a refund for the smaller truck size. I'm not sure how anyone would think downsizing a truck for a one-way cross-country move is acceptable but it wasn't. I called back and worked it out to pick the truck up a day early at a different location 45 minutes away, which was massively inconvenient and Vicky was rude. The final icing on the cake was when I called the new location to confirm that the 20ft truck was physically on the lot since this whole process made me not trust them, I got routed back to the same central scheduling person.
-
March 2019 by Timi Adeshokan
Good pics for the trucks. The trucks are also clean
-
September 2013 by Max Sherwood
We arrived @ 10am like reserved....after 30 minutes of blundering employees and an EXTREMELY RUDE general manager, he got very close to getting into a verbal fight with my friend over the fact it took three attempts to pick-up a reserved truck online. The price was not the same, he was trying to explain there was tax...my cat could have told him that...price was off by over $20 just for the basic rental, including the tax amount. Three attempts, first our truck was not there, second woman started over...realized we booked online...re-processed the SAME paperwork...oh your truck is not here... I could have carried everything from Southampton faster than this rental attempt took. We ended up just leaving and going to Penske, 5 minute transaction...they even filled the truck for us when we returned rather than have me try to do it myself ^_^ In short, save your time...go Penske...or ANY other U-Haul facility on the planet.
