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January 2024 by Corey Galvin
Listen people even with bad credit you can get a car somewhere but don’t go here. If this place comes into the factors of you getting a car walk away I know sometimes it’s hard but walk away. This is a horrible, horrible, horrible company. They don’t understand that things happen in peoples lives where adjustments need to be made without going into a long song and dance when you have to get a new bank account and wait until everything clears but they’re still calling you telling you you need money. Can you have somebody pay for you they don’t care they want you to sell your soul to them, they don’t care and with that being said, you have a better shot getting a car elsewhere I made the mistake so don’t you !
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January 2024 by Alesia Gregory
It's one of the best car finance companies I have ever dealt with, highly recommended
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January 2024 by desmond wilson
Horrible company predatory behavior up my rates and put my car as an accident when it was stolen worst company in the world Do NOT GET A CAR FROM THEM ? Horrible people
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January 2024 by Pirena Norton
You get what you pay for. This business has no integrity at all. Run Run ?? While you can!!
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January 2024 by Christina Anderson
Just paid my last payment now the $250 pay off is due. They keep shutting my car off and saying all I neee to do is call every single day and have it turned on. Currently sitting in my car cold waiting*update. This was the only issue I ran into with autotrakk. It worked out in the long run and I did receive my title in about 10 days certified mail. I paid taxes on the buy out cost and it's now in my own name. Overall. I would recommend autotrakk and will change my review
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January 2024 by Elizabeth Pope
Just horrible ??♀️
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January 2024 by ricot louis
My car has a transmission issue and I have been stuck without a vehicle for two weeks now. The frustration that this put me in a financial burden because I have to spend extra to get around and having two kids don't help because getting around to run errands is difficult to do when you have two have kids. In my mind I am thinking it would be difficult because getting my vehicle fix will be a battle. But I must say I was wrong in fact autotrakk has been very understanding by extending my payments when I didn't think it can be done. The warranty company and autotrakk have been doing great communicating back and forth to get me back on the road by covering all the payments and nothing coming out of my pocket to replace my transmission I mean NOTHING. With my past experience with other financial institution Autotrakk exceeds customer service and assisting their clients. Thank you and for me my kids will have an awesome Christmas! Only feedback I have is one day work on providing a rental for temporary purposes. But other than that, I recommend this company if you are looking for assistance.
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December 2023 by Diameshia Williams
They hold on to your title and do not even send it to you in your name, significantly well after you’ve paid off your vehicle.
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November 2023 by Michelle Berry
They are a sham. My lease has been paid off and I bought my car outright almost a year ago. It took over 5 mos to get a copy of the title and here I am another 5 months later fighting them about removal of the tracking device that shuts car down for non-payment. My car has lbeen shut off yet again, when I have the title as well as letter from autotrak stating I have met my obligation for ownership. How do I resolve the situation?
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November 2023 by Chelsea King
Horrible! Horrible! Horrible!! They called me stating that they never received a payment from August and it's now November and now they are trying to accuse me of fraudulent activity when I use the same card to make my payment every week! Now they are trying to charge me $500 to pay them! Now they are shutting my car off because of this! I'm sick of them and can't wait to get out this lease! They are horrible! They don't even deserve the one star!
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November 2023 by Samantha Lloyd
My experience with Auto Trakk was very good. Paid off my car in no time. If I could I will do it over again, never any trouble with any of the customer service when calling.
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October 2023 by McKenzie Joe
This company is like so misleading. And the workers are worse they way they talk to you on the phone. I'm willing to face any penalties at this point due to the fact they're constantly taking more from me. I'm being tricked out of my money and it needs to stop. I'm ready to just give the car back. I don't want to deal with this company or the problems that comes with them. Please be careful and do research before leasing with them. This is why I buy cash cars now.
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September 2023 by Jess Jackson
This company is like so misleading. And the workers are worse they way they talk to you on the phone. I'm willing to face any penalties at this point due to the fact they're constantly taking more from me. I'm being tricked out of my money and it needs to stop. I'm ready to just give the car back. I don't want to deal with this company or the problems that comes with them. Please be careful and do research before leasing with them. This is why I buy cash cars now.
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September 2023 by Angel
They are a joke. Promised to pay my bill and now they want me to pay more for the car and it's not worth it and still don't have it. They are very rude and ignorant. They only care about money. Turn them into Attorney General office. Never work with them. They are a joke.UPDATE: THEY responded and when we contacted them they asked us to take review down as it hurts their business. Not happening. We want everyone to know what this place is like just like all the other folks on here. DO NOT DO BUSINESS WITH THEM OR LET THEM SUCKER YOU IN.
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September 2023 by James Shanks
They are nothing but a bunch of jerks and their customer service is the worst I have ever encounter. Not to mention the customer reps are the rudest people I have ever encountered. I wouldn’t recommend these people to my worst enemy. From the harassing phone calls to the e-mails. Worst experience I have ever been through. Course they will give any excuse under the sun to justify their nasty attitude.
