Citizens is a bank dedicated to helping customers manage their finances better, offering services for buying a house, paying for college, saving for retirement, and handling debt. With around 1,100 branches across 15 states and approximately 3,100 ATMs, customers can easily connect with Citizens in person or online through their award-winning mobile app and customer contact center. The bank is known for friendly staff and good service, with many customers noting positive experiences both in the branch and over the phone. Recent renovations have refreshed the branch’s appearance, though some concerns remain, such as long lines during busy times and the closure of the drive-through teller window, which affects stormy day visits. The new ATM sometimes remains out of service despite being brand new, which is confusing for customers. Service hours can be inconvenient for those who work 9-5, as Saturday hours are limited, sometimes requiring customers to take time off work for assistance. Overall, customers appreciate the friendly staff, helpful employees, and the branch’s efforts to improve, even though some issues like long wait times and ATM availability persist. Citizens strives to be a reliable, easy-to-access bank for all your financial needs.
I forgot the most important part of why I wanted to rate this bank. Although the cashier (teller) was MOST pleasant the "greeter" stood and GLARED AT ME when I would not tell her what I needed to discuss with the teller. Seriously Citizens, you need to fix what is broken with your services. Have had an account since it... read full comment
June 2025
Huge shout out to Ebony who toolkit great care of my sister and brother in law for banking. She was also very helpful to me in January this year due to a family situation. She deserves a special bonus for her client TLC.
November 2024
Ebony and Josh have been wonderful to work with. I have my business accounts there, and they found solutions with some unusual complications I ran into over the past month.
