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November 2023 by Grace S.
Eugene and Lauren were awesome. Then I had wait over 1.5 hours for finance guy who was upset when I asked what I am waiting for. Insurance was verified and cashiers check.
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September 2023 by Brittany M.
My review is for service. I needed a new transmission and was told it would take 2-7 days to get the necessary part and one day to do the work. Ten days went by without hearing anything from anyone. I couldn't even get anyone on the phone for an update. Finally, two weeks later, I got a response that the suv would be ready. Throughout the process the whole team was rude and did a poor job of communicating and explaining anything. Jason, in particular, has a horrible attitude. Anytime I asked questions he rolled his eyes and told me "you can google it....this is how we make money." These people suck.
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August 2023 by DJ Johnson
Outstanding customer service!
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June 2023 by Mindy O.
If I could give 0 stars I would. My husband and I called about a pre-owned 2015 Silverado. We live about an hour from the dealership so called to make sure a reasonable deal could be made. We were reassured by Lauren that the deal could be pretty close to what we were looking for. We drove the hour drive, met Kevin, and went on a test drive. Kevin was friendly and was discussing all of the bells and whistles on the car we would be trading in. As soon as we got back from the test drive his whole attitude changed. He offered us way below the Kelly Blue Book pricing and refused to negotiate. He actually stated that we should go buy our car from Cochran since they offered us more. So if you're looking to purchase a vehicle with professional, friendly, and honest people take their recommendation and look somewhere else.
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May 2023 by William L.
last 2 inspections had a chech eng light on they reset it and passed the vehicle.there's a memo from Chevy about bad fuel injectors and for them to fix the problem. Had back brakes put on, had no parking brake when I got home. Another return trip. Now the best. 1,449 miles after having AC condenser changed the transmission cooler line came off and blew up my transmission. It didn't break just came off. The service manager said to the magistrate that I must've hit something I GOT NO HELP WITH THE REPAIR!!!!I wouldn't let them work on my wheelbarrow!!!!
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December 2022 by Kristy Mccart
Their cars are nice. They gave me a good price for a spark (I love this car). I am not a big fan of there rewards. I tried using them and they were gone when I thought they didn't expire. I would definitely get another car from there but I would go somewhere more reasonable for maintenance.
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December 2022 by Troy Leighty
We purchased a 2022 Silverado. We knew what we wanted before we arrived. North Star worked quickly to get us back on the road and make it a pleasant experience.
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July 2022 by Molly Thomas
One star would be too much for this dealership. Admittedly I don’t know much about how to sell a car, but I would think asking someone to leave while they are already in the drivers seat for a test drive isn’t a good tactic. Why was I asked to leave, you wonder? I wondered that too. They informed us they were “too busy” to assist us in our shopping (even though we had scheduled an appointment) and pulled our salesperson to help someone else. I was asked to exit the vehicle and schedule another time to visit.Our time is valuable and our hard earned dollars are valuable. I will happily be taking both to Subaru. No one deserves to be treated with such little respect.
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July 2022 by Jt Chimile
Great place to buy
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June 2022 by Julie Wilson
First of all, see Jeff if you want to purchase a car, he'll take good care of you.The service dept is great. The texting option is an additional way to know how your vehicle is doing during the repair process. The service person stays in touch with you throughout.Service department and lounge are fully accessible.Service: Vehicle Inspection
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March 2022 by Roger Itzel
Could not be happier... Joe G Brian S an Dave in service dept are the best. I have bought my last 6 vehicles here an the service is great
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January 2022 by Nate Stewart
Best Chevrolet service and sales in the tri-county area! Techs more worried about getting the job done right the first time rather than having returns. Quick, thorough and friendly all at the same time. Highly recommended for all makes and models as well!
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December 2021 by James W.
These scumbags are the worst. Brought my basically new vehicle in for inspection. The only issue I had was a small rattling upon start that I ask they investigate. After inspection they said I needed new brakes and rotors. My brakes were fine. I thought they were full of s*** but I went along with it anyway though I refused the rotors and they claimed they would resurface. The noise I heard they claimed to be a cracked manifold that was under warranty so obviously they "fixed" that. When I get my car back the brakes are noisy and also vibrating badly. The noise I was hearing not only remained at start up but a new noise had materialized. It was obviously so much louder but these clowns don't test drive after they do work so they had no idea. When I brought the car back they wanted me to give them more money for a manifold gasket that wasn't under warranty and new rotors. I told them to f*** off since I had no issues before they touched my car. Since I can do simple f****** brake jobs I decided to look into the work they did. I discovered that the brakes were not lubricated which caused the noisiness. Loose brake clips accounted for the vibration. The new noise came from a completely unsecured air box. The screws that keep the box closed were completely stripped out. Assuming these assholes took it apart to do the manifold and used a drill to tighten. Instead of tightening it like a normal this clown hammered it home til it was completely blown aht. Got some bigger screws and wow, the noise was gone but supposedly I need a manifold gasket that wasn't under warranty. Yeah ok pal. Suck my a**
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November 2021 by Charlie Roc
I just love their service
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October 2021 by Laci Hoehn
When scheduled for a diagnosis for my car I was never told that it would take more then a day to get even diagnosed. Drove an from an hr away and all they said was would you like to come back another day. No thanks!!
