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September 2023 by Pat Gregus
I recently traveled to Ireland with my sister on a Thompson organized trip. Thankfully, we took out the suggested trip insurance because on day 1, a medical emergency required us to remain in town while the tour continued on. Eileen's attention to detail was so helpful and definitely eased our minds. She rebooked hotels, arranged local transportation, rebooked our flights and ensured we received the necessary airport assistance in Ireland and in the US. No hesitation to recommend Eileen and Thompson for your travel needs.
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September 2023 by Cathy C.
Minus 2 stars. Worst trip ever. I was part of the original group that booked this back in September 2019 for the August 2020 trip to Ireland for the Notre Dame vs. Navy football game. Was promised things on the agenda that never happened. One being a ferry ride to the Aran islands. She claims it was due to water being too rough. Total BS. There were ferries going out. She just over extended her agenda. the entire group (minus Eileen of course) stranded in Kinsale Ireland with no way back to the hotel we were staying at. She told us the hotel would pick us up. Nope they do not. Our bus driver could not pick us up as he had met his limit on hours driving. took one taxi driver several trips to get us back. Did not get our game day tickets until the day before. Come on they are all digital now, not paper ones to hand out. my guess is she didn't even have them until then. We came from Ohio, so we did not fly out and back with the rest of the group. Some of them noticed we were treated different. she just had excuse after excuse as to why something did not happen. Then we are in a foreign country without transportation back to airport (2 hours away) until late the afternoon before we left. After she said it is handled. Then we hear her at the desk making the arrangements after she was confronted about it by my cousin. They were not made before hand as she said. The rest of the group left at 2:30 in the morning for the 4 hour drive to Dublin airport. Ireland was beautiful but would not ever book with her again. DO NOT USE THOMPSON TOURS. It will just add stress to what is supposed to be a relaxing time.
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September 2023 by Melissa N.
My mother and Aunt recently traveled to Ireland on an organized tour with Eileen. Thankfully, they took out trip insurance as Eileen suggested because on day 1, a medical emergency required them to remain in their first destination town while their tour continued on. We can't say enough positives about Eileen's attention to detail to help ease their minds, from rebooking hotels to arranging transport to upgrading airline seats (at our request) and arranging assistance on all steps of the return flight home. Can't comment on the tour but can highly recommend traveling with Eileen.
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June 2023 by Ellen T.
Wow!!! Beautiful trip to the Mediterranean!!Couldn't have gone better!!!Every aspect of the trip was picture perfect!!!Many memories to reflect on!!!
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June 2023 by Katie F.
Great trip to the Mediterranean!!! Everything went smoothly!!! Many lasting memories!!!! Thanks Eileen
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February 2023 by Sue I.
Second time using this agency. First time went well, as far as we know. But after this last trip in January, we eill never use her again. We paid for travel insurance, but found out she never got it for us. Thank heavens we didn't have to cancel our trip. We went with her a few years ago and now I am wondering if our travel insurance was paid that time. None of our group remembers getting any confirmation from the insurance company. She rarely returned emails or phone calls after she got our money. Her prices are good, but you get what you pay for.
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January 2023 by Karen B.
I didn't want to believe that the comments were true as I also read great comments about some of the trips. I went ahead and booked our Penn State Rose Bowl trip. The trip itself was great! Well organized. However, I paid a $400 deposit that took a lot of work to get back, as the deposit was not taken off my total amount. I called her to make sure I got the $400 back and Eileen said I would be paid back by the end of the day when she called me back. I did not receive the money. When I reached out to see what had happened, she said she couldn't pay me back because I filed a dispute with Paypal. I never filed a dispute and sent her a screenshot of the dispute screen that showed no disputes. I asked her to send me a screenshot of what she was seeing on her end. I never received one. After about a month of back and forth, I requested her to pay me back through the request option and she paid it. I thought we were settled and now my request is being disputed. I have spent way too much time keeping documentation, emailing and calling to get my money back. Now I have to spend more time fighting the dispute. It's a shame because our trip was so great! I'd go a different route in the future. One and done for me!
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January 2023 by Lisa Schreiber
We just returned from California to see Penn State play and win in the Rose Bowl! Eileen and her staff were top-notch! Enjoyed the most beautiful stay, and our transport was via luxury buses! Don’t hesitate to book with her-you won’t be disappointed!
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December 2022 by Joseph Brennan
Still waiting on word of a refund for our Ireland trip To see Notre Dame vs Navy that was scheduled for the last week of August....trip has been cancelled due to the Covid 19 pandemic which I fully understand....what I can’t comprehend is their elusiveness now to refund the money that was paid well in advance of this trip....final payment was due back in February 2020........owes me over $7,000.00…had to take her to the local magistrate in Old Forge where she once again didn’t show as she continues to elude me ( it’s my understanding that is her MO) the hearing was held without her in attendance and a judgement for the plaintiff was filed!…professionalism and ethics certainly don’t apply for this disgraceful agency!
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December 2022 by Pete Zimmerman
The tour of the National Parks was great. Hotels and sites topnotch. The only problem and this was not Thompson Tours fault was the AIRLINES. We had a good time and our escort Ellen Toole did a GREAT job.
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December 2022 by Sean Wolfe
This is the second trip to Europe that we've taken with Thompson Tours.We always get our monies worth and more. The accommodations are always 1st rate and modern, the scheduled tours are conducted by professional and knowledgeable guides, and there has always been free time built into the trip to explore on your own.Eileen, with her years of experience, knows how to organize and execute a great vacation. We will use T T again.
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December 2022 by Maureen Dimattia
This was a trip of a lifetime! Eileen Miner of Thompson Tours made sure the tour of Italy covered it all…Florence, Rome, Sorrento, Venice, and Como, not to forget the day trips to San Gimignano, Tuscany, the Colosseum, Vatican City, Pompei, driving along the Amalfi Coast to Positano, the Island of Capri, the islands of Murano and Burano, and Bellagio. Having all the transportation and accommodations arranged, allowed us to just enjoy the Italian history, scenery, and foods as we toured this breathtaking country. Pictures don’t do justice for what my eyes have seen, but they will have to do until I get the opportunity to tour Italy again with Thompson Tours! Thank you for making this a trip of a lifetime!
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December 2022 by Angela Thomas
Just got back from a fabulous trip in NYC! Eileen from Thompson Travel did a fantastic job putting it all together for us. The hotel she chose was beautiful, well appointed, and located right in the middle of everything! We felt comfortable and safe! Eileen took great care to take care of us going way above and beyond the norm!Our flights were perfect with no airport drama that is so common these days!Highly recommend Thompson Travel!
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December 2022 by Tara Schack
I wish I could do zero stars… worst travel agent ever! Even though she was given money for our group vacation (30 of us) months before, she didn’t book us on flights or in a hotel till a few days before we were to leave. That happened after she tried to convince us to postpone our trip, not sure why, maybe she spent our money? Not going to happen since we all work and had to take the time off way in advance. So her waiting till the last minute resulted in different flights for us and having to spend way more time at the airport because we flew out at different times. Get to Vegas only to find out some of us were in different hotels (with extra fees that had to be paid for by us).Then our returning flights weren’t booked until THE DAY BEFORE we were to leave. She said she would pay for our luggage on the way home due to the craziness of the trip out, but surprise! She didn’t! Again different flights home and again extra time sitting in the airport due to the different times we were leaving. Also, most of the people were couples and married and weren’t even sitting by each other on the flights because it was booked so late! So five hours sitting in between strangers… so fun ?Her reasoning… it’s hard to group that many people together for the price we were paying, which is the price she quoted us!!!!She is ridiculous, and totally unprofessional.DON’T USE EILEEN MINER WITH THOMPSON TOURS or you will be sorry.
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December 2022 by Melissa Bitsko
Thompson Tours / Eileen Minor should not be trusted to handle any group vacations / tours. That is, unless you want a run around and added stress due to her lack of communication and unresponsiveness.When a group of people use a travel agent to plan their trip, they normally expect their group to travel together, stay at the same location, etc. This was not the case for our group of 30 that recently used Thompson Tours / Eileen Minor.Our group was separated on both the outgoing and return flights, as well as had the group separated into two hotels. Due to the inconvenience, we were promised that our return baggage fees would be covered by the travel agency, but they have not been as of yet.Any individual planning a vacation knows to book their travel and accommodations months in advance, and one would assume a travel agent would know to do the same. Unfortunately, our group trip was not booked until merely days before our scheduled departure, and even then, our return travel arrangements were not booked until after our arrival at our destination.We are now awaiting refunds for our return baggage fees from this year's trip, and my husband and I are still awaiting a refund from our trip from 2021 that Eileen stated she received last November.
