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August 2023 by Timmy Pablum no
Disappointed in the customer service asked for 80 bucks withdrawal and got 20
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January 2021 by Joe “Quikdraw67” McGraw
Very friendly and helpful staff. NBT Bank as a whole has been a good choice for my banking needs. Every branch that I visit has been equally nice. Very happy with them.
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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March 2020 by Joe
Very friendly and helpful staff. NBT Bank as a whole has been a good choice for my banking needs. Every branch that I visit has been equally nice. Very happy with them.
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July 2019 by Patti Miletta
The best around
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September 2018 by hi-tech hillbilly
Drive thru is open til 6:00pm. I've been banking here since I was a kid. Lake Ariel Bank, LA Bank, Pennstar Bank, NBTBANK.
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May 2017 by Patick A.
Let me first say I'm am disable person head trauma. I live on a fix income. I was unable to follow there website to sign up my payments online. Called for help to make payment and set up automatic payments. They said I need to start a paper. When I receive the letter no instructions I filled it out think this was correct. Now they are double billing saying I filled it out on paperwork. I though I made my self clear on the amount on phone. They don't care they will take half your income for month and cause you overdraft fees even when you call same day notice your bank account empty. Yet they can't stop payment. Just another way to rip off disabled.
