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March 2024 by Chantel Clouser
Will never come here again. Joyce; the office manager was A NIGHTMARE. rude to the staff and clients. GO ELSEWHERE
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March 2024 by Fawn Johnson
Tax prep was efficient and performed in a timely fashion. Tax preparer was knowledgeable and friendly
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February 2024 by angie kaufhold
Do not use them! They didnt do the rapid refund as asked, then when i went back to question was lied to. Call corporate and still have not received a call back 4 days later. When i talked to people at their corporate on initial call was told one thing, called back next day was told another thing and that i would receive a call back did not. Called my tax office left a message 2 days later nothing again! You pay almost 400 for nothing
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February 2024 by Sarah Aycock
I would honestly give this zero stars if I could. As I start to get my tax documents together for this year I was reminded about my absolutely horrible experience here last year.It was my first time filing my taxes for myself so I made an appointment online to come into the building and discuss everything with an accountant but when I came into the building at my appointment time I had what seems like a similar experience as others in the reviews. I was greeted with a “what are you doing here” while holding a folder of paperwork I said I had made an appointment online to meet with a tax professional. I never did get to sit down with anyone but I was loudly asked about my personal information in the front of the building and around other customers.The front desk lady was rude, crude, and unprofessional. She seems to get joy out of being unnecessarily mean to paying customers.I had the privilege of running into her once again when I got a call that said I needed to come pick up my documents in the next week if I wanted to get them back. I went in three days later when i could get out of work early to go grab them before they closed. When I gave her my name to grab the paperwork out of a huge cardboard box in the front of the store (seems really great to just throw a bunch of peoples confidential documents together) she replied without even giving me my stuff that she had called days ago, like this information was somehow relevant. I simply said “and I am here today, please give me my documents.” I snatched my paperwork and walked out the door. I hope to never have the pleasure again and will definitely be doing my own taxes this year, it will save me my sanity and several hundred dollars. I strongly encourage you to not use this establishment, it is not worth it.
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May 2023 by Shamus Stoutzenberger
My wife and I had a gentlemen do our taxes and he messed them up 3 times so we will never go back
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April 2023 by Em
When I walked into H&R Block with a 12pm appointment and my folder of tax documents, I never expected to encounter a woman like Joyce. She had short grey hair and was looking for a fight the moment I said "Hello, I have an appointment." She peered angrily over her glasses and said "What are you talking about? An appointment for what?!" I told her I made an appointment online to meet with a tax expert, as this was my first time filing on my own. She told me she had no idea what I was talking about, and asked me why I was here. I said to file my taxes. She said "I don't know what you mean," getting increasingly angrier. She started asking me personal questions about my financial/marital situation in front of another customer. I felt extremely awkward and wanted to discuss these matters in private, not with the Queen of the Karens who I'd only just met.I never ended up being seen by a tax professional that day, and I left pondering the type of universe I had just encountered: Apparently, a universe in which a tax preparation business doesn't understand why you might possibly be showing up to do your taxes.The next day, I decided I didn't need Joyce in my life anymore, so I filed online instead.
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March 2023 by Justine “Bina” McDonald
The only reason I’m giving a 1 star is because the man that prepared my taxes was nice. They overcharge paid over $450 for filing single and one dependent! Charged $39 for direct deposit because they push their cards on you! Was promised 2 weeks for funds to be in my account and has now been over 6 weeks! Never use them again!
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March 2023 by Diane Al-Habieli
Great experience at H&R Block in Mount Joy PA. I highly recommend H Robert Kuehfus and plan to use him every year from now on.
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February 2023 by Chad & Alexis Michael (GhosteG59)
Ask for Bob! He is wonderful. My husband has been going to him and refuses to work with anyone else. We’re now working with him together and everything went smooth, he answered every question and made it feel like it was more than just a job to him. I will never not file with him. Bob, you’re a wonderful person and your personality shines!
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February 2023 by Shae Metanoia
Just like some of the other reviews I’ve also experienced being blindsided months later with a bill from the state for not accurately reporting our income. This month we receive another notice that we never filed local taxes, either.
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January 2023 by Molly Gidget
H&R block is usually a great establishment and I would recommend this place if it wasn’t for the old-as-dirt manager. The miserable old bat with an unnecessary superiority complex has always been rude and complains over every little thing. She would be better off retiring and moving far far far away from other people since she is not aware of how to act like a normal and decent human being. I have experienced her ‘lovely’ personality two years in a row and she was difficult to work with both times. Take my advice and stay away from an old lady with short, grey, and curly hair. H&R Block would be way better off firing her and replacing her with a competent manager who can actually treat paying customers with respect.
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May 2022 by Victoria Heinaman
Dealt with Hazel last year and she was extremely nice. This year I go in and some skinny old lady with short curly hair is disrespectful and has an attitude right from the start. So yes I made a comment because I'm not gonna be disrespected by some old lady that thinks she's better than everyone. She starts screaming like a banshee and kicks me out. I will never go here again.
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November 2021 by Kevin Barrows
Never again. We paid hundreds of dollars to have our taxes done here only to be blindsided months later with a bill from the state for not accurately reporting our income. Fast forward to this month and we receive another notice that we never filed local taxes, either. Now they won't answer the phone or return our calls. Astoundingly terrible service.
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July 2021 by Brian Cassidy
This place is a complete joke. Not one person here knows what they are doing, I honestly don't even know how they all have a job in this field. Our return had to be amended 3 times due to their oversights and mis-calculations. No one even had a calculator or a pen and paper to figure out an error that we ourselves found...we had to use our phone! And to top it all off, we were charged twice for the tax prep fee and when we argued it, the unprofessional 'manager' there said there is nothing they can do about it. Here we are almost 4 months later and we only have half of our return and half of the 2nd fee charged. Glad we at least paid the extra for the 'peace of mind' so at least when we get audited, they can deal with it. STAY AWAY from this location, especially Hazel, until they clean house and get professionals in there.And to the main H&R Block that comments on these reviews, we have tried about 10 times I think calling the number you provided and any others we found online, and had to hang up all of the times because of either being disconnected or being on hold for over an hour.
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May 2021 by Sherry Zubeck
Kay (my tax professional) is great!
