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February 2024 by Vern Auker
Great people ....all the folks are helpful and friendly.
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January 2024 by Isaac Barrow
had a really really poor experience overall with this shop. The people were nice, the service was pretty terrible. I brought my car in for a check engine light reading EVAP codes, and a yearly inspection. They ended up replacing my purge valve, doing some rear brake work, and turning off the check engine light. I was told I needed to wait until the check engine light was clear for me to officially get my inspection stickers. About a day later, my check engine light comes back on. take the car back in and they say I need to replace my gas cap. Check engine light comes back on after getting this replaced, and instead of deciding to take it back to this shop, I go to a trusted mechanic my family back home has gone to for a long time. This mechanic back home does a quick smoke test of my EVAP system to find that the lock ring which holds my fuel pump to the fuel tank was cracked nearly the entire way around so large that gasoline was splashing out of the broken seal. He was stunned that West Main Auto didn't find this issue. a simple smoke test and it was obvious what the issue was, but they were all the way out in left field. There seemed to be a lack of care and intentionality diagnosing my issue. it seemed as if they read the codes and went ahead claiming an issue without any real inspection. Went back in to get my stickers 3-months later past due, nearly $1500 wasted because of their failure to diagnose the issue with my car properly not once, but twice. and this is just the absolute cherry on top. About 2 months after having my inspection + rear brake work done, there began a horrible pulsating scraping noise coming from the drivers side rear wheel. I decided to inspect it myself thinking it could be a bearing or something stuck in the brakepads ect.. and as I was taking the wheel off, I realized 4/5 luggnuts were so loose I could unscrew them by hand. This is day 1 stuff... definitely not a re-assuring sign. If I was a negligent car owner and didn't care/pay attention to the sounds my car makes, there is a high likelihood the next time I drove on the highway my wheel either would have come completely off or caused serious damage to the axle/brake system. Thats enough of an impression left for me to never come back to this shop.
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December 2023 by Isaac B.
had a really really poor experience overall with this shop. The people were nice, the service was pretty terrible.I brought my car in for a check engine light reading EVAP codes, and a yearly inspection. They ended up replacing my purge valve, doing some rear brake work, and turning off the check engine light. I was told I needed to wait until the check engine light was clear for me to officially get my inspection stickers. About a day later, my check engine light comes back on. take the car back in and they say I need to replace my gas cap. Check engine light comes back on after getting this replaced, and instead of deciding to take it back to this shop, I go to a trusted mechanic my family back home has gone to for a long time.This mechanic back home does a quick smoke test of my EVAP system to find that the lock ring which holds my fuel pump to the fuel tank was cracked nearly the entire way around so large that gasoline was splashing out of the broken seal. He was stunned that West Main Auto didn't find this issue. a simple smoke test and it was obvious what the issue was, but they were all the way out in left field. There seemed to be a lack of care and intentionality diagnosing my issue. it seemed as if they read the codes and went ahead claiming an issue without any real inspection.Went back in to get my stickers 3-months later past due, nearly $1500 wasted because of their failure to diagnose the issue with my car properly not once, but twice. and this is just the absolute cherry on top. About 2 months after having my inspection + rear brake work done, there began a horrible pulsating scraping noise coming from the drivers side rear wheel. I decided to inspect it myself thinking it could be a bearing or something stuck in the brakepads ect.. and as I was taking the wheel off, I realized 4/5 luggnuts were so loose I could unscrew them by hand. This is day 1 stuff... definitely not a re-assuring sign. If I was a negligent car owner and didn't care/pay attention to the sounds my car makes, there is a high likelihood the next time I drove on the highway my wheel either would have come completely off or caused serious damage to the axle/brake system.Thats enough of an impression left for me to never come back to this shop.
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December 2023 by Alex Ross
Friendly staff, very helpful and knowledgeable
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November 2023 by Ron Grasser
This establishment is all about customer service. Came through for me with a tire repair when most places were closed or ‘too full’ to fix my tire. Thanks!!
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November 2023 by Jen Brackett
Horrible. Went in an hour before they closed on a Saturday to get my inspection stickers replaced for a windshield I had repaired. The woman at the desk said “I don’t have time to do it today” even when it only took 40 minutes, which gives them plenty of time before closing. Very rude. Don’t look at the good reviews. DO NOT GO HERE!!!
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September 2023 by Chris
Great people. While traveling I damaged two tires on the highway. After being towed to their shop they did a great job to squeeze me in and repaired the tires and got me back on my way. They treated me very fairly! First class!
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September 2023 by C Walter
Stopped in to have a tire checked. Even though they were short a worker they took care of my problem quickly and completely.
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September 2023 by Bea Eckman
Always had good experiences here. Honest and reliable.
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September 2023 by Jay Gebhard (Geppy)
Great service Great prices Great local store. I'll be back . They were fast.
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July 2023 by Ruth Smith
Great People and Customer service! Replied to my question in a timely fashion, even though it wasn't the answer I had hoped for.
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July 2023 by Donald Weaver
They got me in, right away, and fixed my tire. Very pleased.
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April 2023 by Ian Smith
Terrible experience at this shop, would not recommend to anyone. I went in to get an Oil Change and Alignment. Instead I was told my tires were old and they couldn’t do the Alignment and didn’t have time for the Oil Change. I was then charged $30 for what amounted to no work being done. As it turns out, they could have done the alignment even with the worn tires, as I found out from a friend who works in a different tire center. So if you enjoy being scammed this is the place for you, for a reliable mechanic search elsewhere.Edit: Saw your response and understand your business policy. Also, I would like to clarify that I did ask for the Oil Change over the phone in addition to the alignment, it just wasn't marked down by whoever answered my call. I only ever get an alignment while also getting an Oil Change, as I imagine most people do. My main complaint is the fact that since you refused to do the alignment you most definitely should have done the Oil Change with the additional time saved from not performing the alignment. Instead you did nothing and charged me for it, which I consider bad business.
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April 2023 by J
My wife and I have been bringing our cars to Jim Roberts since moving to Mount Joy from Virginia in 2021. We highly recommend Jim Roberts for their honesty, fair prices and great customer service. It is a pleasure to work with Sharon Roberts, Eric and Michelle. Jim C.
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April 2023 by Al Browning
Great Service and Excellent price on parts. Thank You
