Empire Music is a fantastic shop run by a great group of people who are truly passionate about what they do. They provide excellent service and are dedicated to 100% customer satisfaction. The staff is honest, super kind, and awesome to deal with, offering very competitive pricing. Customers report a joyful buying experience and exceptional service, whether purchasing in person or online from out of state. The business is known for its accurate, detailed online listings, featuring many photos of the actual instrument rather than stock images. Instruments arrive perfectly packaged, clean, with new strings, flawlessly set up, and ready to play right out of the box. The shop handles transactions with remarkable speed and efficiency. Their strong YouTube presence offers helpful reviews and demonstrations of their products. The team works tirelessly to ensure every customer is happy, going above and beyond to resolve any issues, including offering flexible return or exchange options. This outstanding service builds tremendous trust, eliminating concerns about buying online and ensuring customers return. Empire Music treats every customer like a celebrity rockstar, earning their business through incredible pride in the quality of the customer experience.
Great first experience this week. I was traveling for work and stopped in one evening. Brought home two beautiful guitars from their NAMM 2026 collection. Staff were great and very knowledgeable. They set everything up and held them for me until I was heading home the next day.
March 2026
Thanks Jordan! Great experience today and picked up a new Fender Telecaster!
January 2026
Cannot say enough good things about the staff here. They worked with me to find the perfect HD28. Amazing customer service!
