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March 2024 by R H
After seeing one of Anthony’s vids on YouTube, I knew I needed to look into trading a vintage guitar I had for the one he was reviewing. Sent a quick email and was offered a really fair trade. Now I live about half a country away from Empire, but dealing with these guys was easier (and better value offered) than dealing with local shops in my large city. That’s part 1 of the review.Part 2 - once my trade was deemed in good condition and we were good to go, Anthony had their tech setup the guitar I was trading for. During setup the tech noticed a slight bowing of the neck, and they didn’t feel comfortable sending it to me. Anthony reached out via phone and let me know that they were placing an order for a new one so that they got me the right guitar. This was highly appreciated - most shops would just send the new guitar in its shipping box, and leave the customer to deal with it. Not Empire. This is now where I’ll be coming first to grab new/used gear. That care for the product they send out completely negates any fear of doing business out of state. Cheers!
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March 2024 by William Fullmer
Do not buy a guitar here. They are unreasonable with returns.
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February 2024 by Charlie Bove
Best guitar shop around. They carry Fender, Gibson, Taylor and Martin as well as some boutique stuff. Everything for the beginner all the way to the pro. Every pedal you could want too. On top of that, they have excellent teachers and not just guitar and bass but piano too. They also have top notch techs/luthiers on staff. If you play the guitar, this is the place. Friendly staff and always ready to help you out.
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February 2024 by Fred White
I recently purchased a used Jackson Soloist. The guitar is stunning and I’m extremely pleased with my purchase. The man who helped me (I’m bad with names) was happy to let me explore everything I wanted and the experience was quite nice for a guy who admittedly is a little intimidated walking into a place with such high end instruments and people who obviously have a vast array of knowledge. I would recommend going here.
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February 2024 by Dylan Adams
Snagged a Taylor 814ce Builder’s Edition from Joe & his team last Tuesday! Guitar shipped out the same day, arrived to my doorstep in Austin, TX early Friday! I cannot recommend them enough. The customer service was top notch and even more satisfied with this heirloom guitar!
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February 2024 by Pete Belski
Unmatchable knowledge of the instruments. Limitless selection of unique guitars. I left the store satisfied with my purchase but already have plans to go back and add to my own personal inventory.I am a player, not a collector, and these rare pieces of art don't just look nice, but they play ridiculously better than anything stock off the shelf.
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February 2024 by Timothy Taylor
I used the chat feature on Empire's website to ask about a used Custom Shop Les Paul. Joe replied immediately with most of the information and had their tech measure the neck for me. We worked out a fair price for both sides and the deal was done. The Les Paul was packed and shipped early the next morning and arrived at my house the following day. Communication from Joe and his colleague Matt in the shipping department was prompt and courteous. Would definitely shop at Empire again.
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February 2024 by Tim C
I recently found a limited edition Fender electric guitar at Empire Music, and joined an online chat with Justin at the store to learn more about the one they had in stock. Very friendly and approachable. And knowledgeable about the features of this instrument as well. Ultimately we transitioned from guitar details to shipping and final delivered price and there was no need to think twice. Bought it on the spot and could not be happier with this guitar now that it has arrived. This one is everything they said it was. Very honest people here, knowledgeable and great selection. Very positive experience. Five Stars.
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January 2024 by Adam Kramer
Empire music thinks the customers are suckers take your business elsewhere.
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January 2024 by Michael Blain
Best local music store I've been to. Especially great if you are a fan of Fender guitars; they have the widest selection I've seen of Fender guitars. I have made several guitar purchases here and the service has been great. Friendly sales staff.
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November 2023 by Aj Porreca
This is my new favorite music shop. I have over 20 guitars, along with a bunch of other stringed instruments. The staff here at Empire music are absolutely amazing. They have an amazing selection of guitars as well. Thank you Joe for all your help. I was able to take two brand new Taylor Guitars home and I could not be happier.Also check out their you tube channel. very informative and helped me make my decision prior to going in the shop
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November 2023 by Patrick Fiore
I recently purchased a Custom Shop 64 Strat from Joe at Empire. I was weary of getting a great guitar online, as some of my past experiences led me to believe that buying in person was far better. Joe reassured me that him and his team play every guitar and send them back if they aren’t winners. He gave me a really really great deal, and the guitar is incredible!BEST PART…my custom shop case came with 4 tiny holes, likely from staples from the shipping the box at the factory. Joe reassured me that he would contact Fender and get me a brand new case. He delivered, and it’s amazing! Absolute killer service. Excellent pricing, wonderful team, wonderful service. Everyone was always kind and helpful. It made me feel comforted through the whole process. Thanks again, Joe! I’m a customer for life. Pic below is with the new case (original was tweed).
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November 2023 by Nima Motahari
I was torn between two Taylor guitars. Joe was very patient and informative and helped me in my decision. I have recommended Joe and Empire Music to another friend and will continue to do so. The guitar was shipped promptly and arrived on time.
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November 2023 by Samuel Wagner (Sam Wagner)
A few years ago my Les Paul was dropped and of course the headstock broke, I brought it to Empire, good as new, setup and everything. A couple of weeks ago, my Les Paul was dropped and of course the headstock broke, I brought it to Empire, good as new. This time, I mentioned I was thinking about sanding my neck profile down after having the guitar fixed, and lo and behold I got it back and the neck was sanded exactly how I had wanted to do it. I think that speaks for itself. 100 out of 5 stars.
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September 2023 by SurrogatesDanGuitar
Staff is amazing as well as the selection. Take a look online to see what you're interested in before or stop in and awe at the collections. After being there, I'd be more than comfortable talking to the staff on the phone and having product sent to me as well. With the type of attention to detail and service here - I have no reason to look elsewhere unless Empire just doesn't have what I'm looking for.