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March 2024 by Rad GGS
Typical nothing fits me but they had something I could get altered. Staff most helpful. Had a problem with online purchase, Christine and Nyesha 5 stars.
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November 2023 by greg lehew
Very helpful and friendly as can be. Also great service
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August 2023 by David J
Walked in and saw 0 customers in the store. 4 employees all stood at the counter without even acknowledging me. Left the store and bought a suit at macys down the road. What a joke of customer service.
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April 2023 by Steve B
Horrible, horrible, horrible! When we first walked in there was a younger employee messing with a mannequin. He looked straight at us and then kept working on the mannequin. Never greeted or asked if we needed help. We looked around but needed help. I walked towards the back of the store and asked a lady (manager?) for help. She angrily said she was busy with another customer in the back and I would need to wait. When she saw the employee working on the mannequin she yelled across the store for him to help us. He came over, pointed to some sport coats and left us on our own. At his point we had enough and left. Please DO NOT shop here. Extremely rude employees. If you look at my other reviews, you will see that I rarely leave bad ones. This place is the worst.
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April 2023 by Steve
Horrible, horrible, horrible! When we first walked in there was a younger employee messing with a mannequin. He looked straight at us and then kept working on the mannequin. Never greeted or asked if we needed help. We looked around but needed help. I walked towards the back of the store and asked a lady (manager?) for help. She angrily said she was busy with another customer in the back and I would need to wait. When she saw the employee working on the mannequin she yelled across the store for him to help us. He came over, pointed to some sport coats and left us on our own. At his point we had enough and left. Please DO NOT shop here. Extremely rude employees. If you look at my other reviews, you will see that I rarely leave bad ones. This place is the worst.
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January 2023 by Ethan Ivey
Ron and Charmagne were both absolutely fantastic while assisting me with the setup of my wedding party and getting me fitted into a suit. I had gotten measurements previously and was unsure but Ron was instantly able to identify and correct the issue at the same time while jumping into help other customers when I was fitting.I would highly recommend anyone in the Pittsburgh area if you are looking for suits/tux rental for a wedding party to use this Jos A. Bank location the staff is friendly, accommodating and knowledgeable. Ron and Charmagne thank you!
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November 2022 by Derek Pryor
Great store with best fitting suits. Went into the store with two suits purchased on their website. After looking around for a bit, Alex approached me and was extremely prompt, quick, and efficient with his assistance. I needed the two suits tailored. You could tell he knew what he was doing and enjoyed working at Jos A Banks. Was very happy with the whole experience. I will now be buying all my suits and dress clothes from here awesome store for a young modern male dress.
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November 2022 by PGH Herby1
Great store. Great customer service. Small issue and Alex took care of it quickly. Very pleased.
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October 2022 by Donovan Foster
My experience at the Jos A. Bank in Mt. Lebanon was absolutely horrendous . Apparently the staff were having an internal argument that erupted into profanities between the two co-workers and somehow the person doing the fitting became involved to try to mitigate the feud . During the middle of my fitting I was left standing there without the help I needed. I eventually just left . As the customer , I was not the priority the internal riff was the priority . I eventually just left without the needed alterations. Felt less than all night at my daughters wedding because I felt I didn't get the service I needed to make my suit fit as it should have. This review is directed more at the staff than Jos A. Banks at Mt. Lebanon branch.My expectations were not met, At a very important time in my daughters life felt that I was short handed
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October 2022 by David Rosensteel
Good quality clothing and very good friendly customer service
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September 2022 by M Chuck
Went to buy pants and dress shirts. One other person in store checking out already. None of the three employees acknowledge me at all. Nobody even said hi. Walked out. You wonder why people shop online.
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September 2022 by Bob Kirschner
Rented a tux for a wedding. Entire process from choosing the style, measuring for fit, to checking out went smoothly and quickly
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July 2022 by Thomas Mcilree
Great service and prices. Help me with all my wedding needs.
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July 2022 by James McGee
Wow! There still is businesses that value customer service! Whoever the District Manager is you need to recognize Christine and JaHe’, my son is getting married in September in Charleston SC and Christine walked me through how the process works and where and when to pick it up and even gave me address in SC. JaHe’ fitted me and took all the measurements so professionally and very friendly! I totally enjoyed chatting with him and Christine. I ran a major Grocery Retail store for 40+ years and these are the kind of people you want to keep in your organization! Wow! PS in my opinion JaHe’ should be being groomed to run a location for you in the future. Thank You Christine and JaHe’ for your excellent customer services.
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March 2022 by Leslee Helon
We were greeted as soon as we walked in the store. This says a lot about their customer service. Ron did a great job fitting my husband for a suit and giving us all the options available. I must add that the store was spotless. We will definitely be back for future purchases.
