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February 2024 by Richard Gagliano
The tub was not damaged at all, but from the looks of the cardboard box...I am completely surprised it wasn't. The driver/delivery guy said that that one looked great compared to the last one he delivered. I know it is not a light weights item, however, my suggestion is a more secure form of packaging/wrapping would serve your customers well.
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February 2024 by Margaret Barron
The quality was excellent, but the description on the website did not mention that you needed a metal to cut the pipes
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February 2024 by Jordan Zwart
My shower pan was delivered today for the SECOND time with a huge crack down the middle. It doesn’t matter how beautiful or nice the products you sell are if they end up in pieces by the time they get to you. Customer service did nothing to help other than just say okay so you wanna order another AGAIN? The product honestly seems like good quality, but they have to find another way to get their products to people without them being completely busted up by the time they get to their customers. Maybe offer a discount or faster shipping if this happens? Use another more reliable carrier? I’m left with another month of waiting around with no shower since my bathroom remodel is on hold for even longer because of this company. Please save yourself time and frustration and order a similar product from somewhere more reliable. I wish I had.
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February 2024 by Adam Nord
We were looking for a cast iron clawfoot tub for our new bathroom. Their selection was the best. Even though we did not see the tub in person, it’s made with high quality materials and is very heavy. It’s beautiful and looks great and functions well. The faucet was missing a piece and customer service expedited a replacement part. I would not hesitate to order from this company again.
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February 2024 by JP B.
Click bait beware. You don't actually get what's pictured and when you attempt a return/refund, they make it painful. Best to go somewhere else.
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February 2024 by Alison E. Curtis
Love my faucet. Affordable for the product and quick shipping.
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February 2024 by Katherine Andrusco
This faucet is just what I wanted. It look fabulous!
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February 2024 by John Serio
The staff was very helpful.
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February 2024 by Jacque G
Excellent service. Product had been damaged and was quickly replaced. I highly recommend this company and would buy again. Love my clawfoot tub!
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February 2024 by Beast East
Great service came quickly and no issues
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February 2024 by Terri Holt
The staff was extremely helpful in picking out a tub. They went the extra mile! And the tub and faucet delivered is absolutely beautiful! Highly recommend!
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February 2024 by Michael Sims
Terrible Service after placing the order. I was given a delivery date & time, after waiting from 9:00 am to 3:00 pm, they never called or showed up. I called to see what happened they lied to me then gave me the run around. Never received the order.
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February 2024 by Kevin Baker
Shower glass came very quickly and is exceptional quality for the price! Will look to Vintage Tub for all my bathroom home renovations!
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January 2024 by Kevin E.
The company has poor responsiveness. I had to email over and over (in reply to an earlier message, so I know I was using a correct address) with no reply other than once from a bot with some random message that made no sense in the context of my question. Also, I very specifically asked about coordinating a drop-off date for a big delivery because it was a job site where no one would necessarily be. I was specifically told that I could work out the details with their shipper. The shipment arrived earlier than I was told it would. Normally that might be great, but it was a real problem for me since I had no one who could receive it. I called their shipper and was told that I would have to accept it when their driver arrived or pay big storage fees. There was no flexibility at all. I email Vintage Tub & Bath and asked them to speak with their shipper, and no one ever replied to my request.
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January 2024 by dawn c
Love my tub.
