December 2023 by Donna N
Not a fan. I had accounts there a few months and overall not great.First, the bill pay looks like something a high school student could code and if you set up text reminders the come at about 4am. Who wants to be reminded at 4am to pay PP&L??Strike 2, I scheduled my bills to pay about 2 days earlier than the need to be there so a bill due on the 15th, I schedule so it will arrive by the 13th. Should be no problem, but my Water and Sewer they paid much later than expected and I got a late fee. I look online and their delivery window says 2 days (still) but it took about 7. I called the bill pay people, they were rude and basically siad it was not their fault and the dates are estimates. I kind of get that but once you knew your 2 day estimate is wrong you don't up date it?? So I call number the bill pay people give me and the person who handles those issues is out (single point of failure = bad plan). They never called me back.Strike 3, I go to take some money out at the ATM...sorry, that account is not accessible. Seriously???Closed my accounts.
