-
February 2024 by April Scassera
I love Choice for my car service needs. They’re friendly, trustworthy, reasonably priced, do great work and extremely professional. I’d recommend to anyone!
-
February 2024 by nathan rouse
They are very helpful and kind in all aspects of the car industry whether it be service or sales
-
February 2024 by Kannsas Michaels
Very fast and easy process! Brian was great to work with!
-
February 2024 by me me
The service department guy . Are unprofessional and are rude to their customers . When addressed with the issue you had with there service. They go right to defense mode.
-
February 2024 by Stephanie Stough
I purchased a challenger from choice about 2 years ago along with an extended warranty. When repairs were needed I took it back to choice and I must say they have went above and beyond to make sure the repairs were completed and make sure I was satisfied. John even went as far as making extra calls to get my work covered under warranty and added in a free wash for me. He is great! I would highly recommend buying from them.
-
November 2023 by Faust Haus
We had a lovely jeep-buying experience with Ray assisting us. Very straight forward, pleasant and no nonsense. We very much appreciate how smooth the whole process was. If we need a vehicle again in the future, this will be our first stop.
-
November 2023 by Jade S.
0/5 stars. Purchased a car for my daughter here in winter 2021. She has put a grand total of about 15,000 miles on it since we purchased it but we have shelled out thousands for major repairs. Last fall we had to have the turbo replaced which cost about $4,200 out of pocket- Choice did the repair and they did offer a 10% discount which at the time was appreciated. Fast forward to this Summer (July 2023) and the entire electrical module needed to be replaced. Choice couldn't do it after giving me about 2.5 weeks worth of excuses couldn't figure out the exact issue and had it with a "specialist " that also couldn't figure it out so I had to have it towed to Land Rover Monroeville to complete the repair and once the car arrived at Land Rover Monroeville it was covered in some type of clear goopy sap like substance. Whether that was from choice or the "specialist" they sent it to I don't know but the repair shop at Land Rover Monroeville made several comments about it. The grand total for the electrical module was about $689 at choice for a new battery that wasn't needed ( since it was replaced by a shop I initially had AAA tow it when this first happened since she was stuck in the side of the road I had a receipt as proof the battery was not the issue since it was brand new and had 0 miles on it since it was towed to choice once it was discovered that the issue was not just the battery) then $3,200 at Land Rover Monroeville plus towing. Now (November 2023) she is experiencing issues with the turbo again - which remember was replaced last fall. I was told there was a 1 year 12,000 mile warranty we are 3 weeks outside of the warranty and only 8,000 miles in and they are completely unwilling to do anything to help. I was told the parts were purchased from A& L motors and I could call them to see if they could warrant the parts used. I called and they had no record of purchase from choice and didn't know what I was talking about. This is a dealership that does the bare minimum. They probably fixed the car with used parts from a trash can and some duct tape and that's why they won't stand behind their work. I feel strongly that we were sold a lemon and that the dealership did everything they could do it hide it and that the repair shop does not do quality work. The bottom line is the car shouldn't be having multiple major systems replaced. It is a 2016 with 102,000 miles on it. I am fully aware of higher maintenance costs associated with the Land Rover brand this is not the first one I have had and I currently drive one and I have never experienced anything close to this amount of repairs in this little time. These issues are not maintenance costs these are major system failures requiring complete overhaul after only driving about 15,000 miles since purchase. We have spent about $8000 plus towing on these repairs. We made a HUGE MISTAKE in trusting this dealership with our business. I would not recommend them to anyone for anything under any circumstance. If you are considering using this dealership and reading reviews for that purpose please reconsider.Receipts attached are for the initial turbo repair from choice and for the electrical module repair from A&L (Land Rover Monroeville) for those interested I could try to find the additional receipt for the battery for$689 from choiceAlso attached is the receipt of sale showing date and mileage at the time of purchase (personal details blacked out for privacy) and the odometer reading from today
-
November 2023 by Christine
Jerry took extra care helping my daughter buy her 1st vehicle. The advice he gave her can only mimic advice coming from a father or grandfather. In the end, my daughter left with a reliable and good car. Kudos to Jerry for exemplary service. Thank you to the owner too, who we met there, for making it memorable!
-
November 2023 by JD My
Absolutely the Best car buying experience ever!! These are Seasoned Professionals.. no “extras” added to the bill, no unanswered questions. Very up front and down to earth! A Ton of inventory, in and out in less than 2 hours!! What a refreshing change!! Thank you Choice Auto! My child has the best first car a 16 year old could ever hope for! And I will return when I need a new vehicle too!
-
November 2023 by Jeremy Difonso
I can't thank Brian and the guys at Choice auto enough. It was the easiest and by far the best buying experience I've ever had. They promised me the truck would be ready and all done the following morning and it was. Very knowledgeable and courteous. If you have great credit or slow credit give these guys a call!. I'm a very satisfied customer and will do business with them again when I'm ready!!!
-
September 2023 by Brett Mullins
Choice auto always does phenomenal work on my vehicle, they’re honest, straightforward forward and are a pleasure to work with. Pete and John are always friendly, and make for great conversation while waiting for your vehicle to be done. I’d recommend Choice auto to anyone for major repairs, or basic maintenance such as oil changes.
-
September 2023 by Butters W.
sold a senior citizen a fraudulently inspected vehicle that had to be towed back to the dealer with less than 20 miles drive. no communication, they took an elderly womens money and towed her car and have left her stranded. the inspection stickers were fraudulent as state required light bulbs were burnt out, and the nearly 12 (6 permanent codes) engine codes they deleted that all returned before the vehicle was driven home.
-
September 2023 by Robert Pharris III
Purchased my vehicle here and it was a quick compared to a lot of other places. The staff was nice, and the service done to my vehicle was better than I was expecting and on time. Just all around a smooth experience, I’d recommend them to anyone.
-
August 2023 by Miracle Ford
Love all the friendly faces here! Ray was a joy to sit down with while doing paperwork! So excited about our 2016 dodge grand caravan as a family of 4 now! So much room and going to pick up groceries in it today!! Thank you to all at choice auto, it’s been a pleasure!
-
July 2023 by Laura Wei
I bought my first car from Ray at Choice Auto and I couldn’t have asked for a better salesman. He was thorough, patient, personable and made me comfortable every step of the way! Choice Auto is excellent all around and I didn’t even want to look anywhere else. This team is fantastic and I highly recommend for a vehicle! Thank you Ray and Choice Auto!! Shout out to Pete in service! ?
