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October 2023 by Kaelyn Staples
We had an absolutely wonderful experience with everyone in the store. Everyone acted as a family and their one goal was to make sure we were all happy at the end of the day. DJ and Lynda were beyond personable and we kept coming back for more. In the end we left with a wedding dress two dresses for both our mothers and a bridesmaid dress. Thank you Exquisite Bride for everything!!
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October 2023 by Laura Edwards
I got my dress from Exquisite for my 9-9-23 wedding! I fell in love with the dress and the owners! They were amazing. However the lady Ruth who does the alterations was a nightmare. 7 months of having my dress and 8 trips out there and she had done nothing to it. I had to keep calling and it was to the point I was so stressed and upset I had to yell at her before she started it. I got my dress 3 days before my wedding. For the money I spent on alterations was not the service I expected. She is slow and very overwhelmed. Not to mention how dirty and cluttered it was down stairs. I would not recommend anymore ever use her.
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October 2023 by Amanda
I’m not one to post negative reviews, but in order to save other brides from making the same mistake I did... I’ll start off by saying I found Exquisite Bride by going to a bridal show. Lynda literally undressed a mannequin in the middle of the show just so I could try on my dream dress. I didn’t end up with THAT dress, but for her to do that for me was beyond expectation. I LOVE Lynda and the rest of the bridal shop team. The issue I had was with the seamstress that they recommended me to, who does work in the basement of the shop. When I first met her, and up until the last fitting, I had no issues with her at all. She is as sweet as can be. But her time management is AWFUL.I was supposed to have my final fitting on the Tuesday before my wedding, and when I was getting ready to leave work to make the hour long trip there, she called me and told me it wasn’t ready yet and wouldn’t be until maybe 4pm maybe later. I took a deep breath and said okay, let’s just reschedule for the same time tomorrow. She agreed and told me she would see me the next day. Wednesday comes and I leave work, pick my mom who works from home, drive an hour there, just to pull into the parking lot and her to call me and tell me that it’s still not ready. I told her we were in the parking lot and she told us to come in. My mom was furious and I had no words. I’m more understanding out of the two of us so I just said, okay, when will it be done? And she told me she would drop it off at my mom’s house at 8:30am the next morning (Thursday before my wedding), but she would have to stay up ALL NIGHT to get it done. Trying to make us feel bad for her? I took another deep breath and said okay, sounds great and I let it go. Next day comes, again it is now Thursday before my Saturday wedding, and I had to drive 45 minutes to my moms house in the morning to make it there at 8:30 to meet Ruth there to get my gown. I pull in to my mom’s at 8:30. No sign of Ruth. 9am comes- nothing. 9:30- nothing. Okay- maybe I’ll call her. I called her number and she doesn’t answer. Okay- maybe she’s on her way? It gets to 10:05 and I get a call. “I’m so sorry I slept in I know, I’m so exhausted, I’ll have it done by this afternoon” I say okay. 5pm rolls around and I call her again asking when I will get my dress. She tells me it’s not ready yet, maybe by 8pm. At this point my stepdad gets involved and just says we will GO get the dress, we don’t even care if it’s done at this point. We drove up to the shop and picked it up at 9pm that night. I didn't try it on because I was so exhausted and so fed up, I didn't want to be there longer than I had to, and I did NOT want her doing anything else to my dress. When we were leaving, we saw a car with two other women in it and they also didn’t look very happy.End of the story is— my mom and I both missed out on hours of work, and in turn money, and she created 100 times more stress, not to mention a lot of loss of sleep, a few days before my wedding. She also did not hem it enough-- to where I was tripping on it the entire night. She did not put the clasp in the back like she told my mom she would, and she didn’t put a liner on the straps like she said, so my straps were bothering me all night to the point where my shoulders were red.So, again. I’m not one to write bad reviews, but Exquisite Bride team— this is NOT okay. Broken promises on broken promises and a lack of accountability for poor service. PLEASE, something needs to be done about this, especially after reading a bunch of other recent reviews. I'm not the only one, but I really hope I'm the last...Thanks for reading.
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August 2023 by Breanne Katherine
Loved the quality of my dress and service of the staff - very friendly and helpful! That being said, I do not feel the same about their downstairs seamstress who was not able to complete my alterations until midnight the night before I was out of town for my wedding the next day. She delivered (literally!) but the amount of progress that was not made over the duration of 4-5 months was next to nothing, thus having to cost the business one star.
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August 2023 by jaylene warman
Everyone was so helpful and kind. I like how they stayed with me the whole time and helped me pick out a dress I loved and within budget. I will recommend to everyone !!
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August 2023 by Annalee Tomak
Murraysville location: I went here because I saw that they are one of the very few stores in the area that carry a designer (Maggie Sottero) that I really like. I had a specific dress in mind among others from the designer that I wanted to try. I noted this in my appointment request with names and numbers of the dresses that I wanted to try on. I also said in my consultation that I did NOT want a lace dress. Upon arriving I was walked around the showroom and shown many dresses that were lace. I kept reiterating that I didn’t want lace on the dress. When we got to the Maggie sottero section I mentioned the dresses that I liked and they let me know that they only had 4 dresses in stock from her. None of the dresses were the ones that I had picked out and mentioned while booking the appointment. I thought that maybe they could get them from the other location (we’d have to do a second appointment no big deal) so I tried on all the dresses that were pulled for me. They were all Lacey except for three and they were pushing their in house label. I tried on the dresses and wasn’t liking any of them strongly so I mentioned the Maggie dress that I liked again. They said they would try to get a loner for me to try on but then we figured out it is a discontinued dress so that would not work. One of the women also snapped at my mom for asking questions about the dress. Not cool. I tried on one final dress that was closer to what I was looking for but not quite right and when I expressed that it was my favorite they swarmed in with celebratory champagne insinuating that I was choosing that dress. I was not. When I decided that I was not going to find my dress today the woman that snapped at my mom shoved me back into the dressing room and didn’t even bother removing the clips from the dress that I was wearing. The owner DJ was really lovely, he explained how they could alter the dress to be closer to my vision and even went as far as calling other shops to see if anyone had the dress I was looking for but the rest of the experience was not good. The most upsetting part is paying $75 to book the appointment. They had multiple chances to let me know that they didn’t have what I was looking for before I went to the appointment and they instead chose to just take my money. A very disappointing start to looking for dresses
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July 2023 by Francine P.
Wonderful experience at The Exquisite Bride in Murrysville. Every one was so helpful and pleasant. My MOB dress was delivered on time and it was perfect. I definitely would recommend them.
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April 2023 by Veronica Kost
MY FAIRY GODMOTHER... I had an unconventional request. Long story short I had ordered a dress from another store and they ordered the wrong dress by mistake. It was a nightmare I was down to 13 days before my wedding and One Enchanted Evening came in and saved me. They went out of their way to make it happen for me. I cannot thank them enough or say enough about how amazing they truly are. THANK YOU!
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March 2023 by Sarah J.
Such a wonderful experience here! Everything I could've wanted when finding my dress. The team here is amazing and so helpful.
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October 2022 by Alyssa Klotzbaugh
Do NOT recommend to alterations. Had to keep going back multiple and nothing was done. I told her what I wanted done multiple times and she would forget each time. Cancelled my appt day of multiple times one hour before. At my final fitting she had to hand sew to fix the straps that she didn’t “remember” what I wanted. At one of my alteration appts I pointed out 2 stains on my $2000 dress and she promised to get them out (they obviously came from her considering I only tried MY dress on once). Came back for the final fitting and there were 3 stains!!! Said there’s nothing else she can do. Completely disgusted with the in professionalism and would NOT recommend if you want it on time and in pristine condition.
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August 2022 by Angie Geer
Best Bridal shop ever! Made me feel like royalty and they knew what dress I would love before I even had an idea. Cannot recommend them enough!
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August 2022 by Katelyn Cochran
Great experience!! 10/10 recommend. The staff was extremely helpful, caring and friendly. Very personable & eager to reach your needs!
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July 2022 by Rhya B.
I went to Exquisite Bride with my mom looking for a Mother of the Bride dress... we didn't know much about the store or what kind of dresses they had so we weren't expecting much. But this place was truly amazing!!! Not only did my mom order a beautiful dress for my wedding, the people working were awesome! Lynda and DJ... thank you for making this experience so fun for us!! You guys are amazing!
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May 2022 by Cecily Ziemianski
I would recommend purchasing a dress from exquisite bride, but not using the seamstress. I was called by the seamstress on the day I was going to pick-up my dress, stating it wasn’t finished and we would need to set up a later time to be picked up. She was unaware that my wedding was in a few days, stating she had wrote the date down incorrectly. We scheduled to have it picked up the following day at 5:30pm. When I showed up to pick it up, she stated it still wasn’t completed and that she would bring it to me the following day (the day before my wedding). She never called me to say it wasn’t ready and allowed me to drive out there knowing it wasn’t ready to be picked up. She then scheduled to bring it to me the day before my wedding, she agreed to bring it to the wedding rehearsal at 5:30, but called and said she wouldn’t be ready to leave until 7, she could bring it to my rehearsal dinner, which she didn’t arrive until after 8pm which left me no time to try it on, dropped it off, offered no apology and left. At no time did she apologize for the many inconveniences. After asking her to make alterations to the chest, it still didn’t fit properly, I also found a safety pin and pins in the dress. I’m extremely disappointed in the cost to have the alterations done and they were done poorly and with no care for my pick up date originally chosen.
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May 2022 by Shannon Long
Would definitely not recommend.I went here to pick out a wedding dress. The place was far too small for how many parties they had scheduled too look at dresses. The woman who helped me was Linda. She constantly kept leaving the room to go help other people. I felt like I was not her first priority. She didn't really listen to what I wanted. She kept bringing dresses for me to try on because she loved the way they looked, not because they fit the criteria of what I wanted. I eventually found a dress I liked and was hesitant on it because of the experience. The owner gave me a discount so of course I went with them.When the dress comes in they called my sister because her number was on file since she made the original appointment. My sister gave them my phone number and instead of the bridal shop calling me they told my sister to do it.I voiced my thought to them directly and they didn't seem to care. Seems like they treat you nice until they get your money. ?♀️
