-
September 2023 by Sherie Petraglia
They were great to work with and not bothered by all my changes. Judy, the designer was great! She helped every step of the way!
-
June 2023 by chris takemoto
If everything goes well this place is a good place to buy from. We bought counters and cabinets from them. The cabinet purchase went really well and the service was excellent.The countertop purchase was riddled with issues. They get their quartz counters from armina stone, in the future I would go straight to the quarry and purchase directly because once they put in the order, they won’t advocate for you anymore. Armina stone took multiple trips to measure and install because they brought incorrectly cut pieces. It wasn’t too bad, but I definitely expected a more professional experience from a company that takes laser measurements to get an exact fit.The other countertop issue was with a large butcher block from John boos. We got American walnut and based our decision off of a sample we saw in the showroom. The sample and the actual product looked profoundly different, even they agreed that the product we received looked different than the sample they had in the store. Evidently, they had never sold American walnut and did not know their sample was different than the product. After receiving the counter we wanted to return it or get a replacement in a different color. Not only did the owner admit to not knowing anything about American walnut, “I can’t be an expert in everything we sell”, “we have never sold American walnut in the past 15 years”; but, they told me that the Boos company could not do anything about it so we were stuck with the countertop or we had to sell it. He also told me they only made $80 on the sale, insinuating that it’s not worth their time to fix the issue.In the end, John Boos did stand by their product and make it right. However, the store was unable to negotiate that positive outcome on behalf of their customers. I really want to support small local family business, but when things like this happen I definitely rethink that desire. Sometimes it’s better to go with a bigger company that can advocate on the customers behalf and produce a satisfactory outcome for that $80 commission. I would not purchase from this company again, I would go to someone who makes sure that their customers get what they want - especially when they agree that the product they sold us looked nothing like the store sample.
-
August 2022 by ryan cunning
Lied about dates. Lied saying company cabinets came from were Amish made when they are not and turns out the company is gov wolfs brother. Tried using old school sales techniques and deceptions. Hangs up every time you try to call the store and is incredibly rude on the phone. I was a contractor for 15 years this was for my personal home. One of the worst interactions I've ever had in the business. Would never recommend the company the employees there were nice but the owner is unbelievably bad at his job.Edit: Update... My father Died shortly after my cabinet purchase so my kitchen was delayed. When I went to install my cabinets there was a small crack in one of the faces. I called KCFO and they proceeded to tell me that because of this review Wolf Refused to help me.... TOTAL LIE Wolf has been more than helpful. Called them directly they said they said no such thing. Sending me a replacement door. They also confirmed Wolf Products are not Amish never claimed to be. Wolf has gone above and beyond on this project would definitely use them in the future but it definitely will be with a different rep. KCFO yelled screamed and told me Wolf wouldn't help when really its them that's the problem. Hung up on me again as well. Zero Stars
-
June 2022 by Jordan Mihalke
This is the second time I have used KCFO for a project. From the owners of the company, all the way down to the employees, everyone was super helpful, kind hearted, and informative. I recommend KCFO to everyone that is looking to remodel a kitchen/bathroom. I needed my kitchen cabinets in 4 weeks, and they did everything to accommodate my time frame! Best prices and great quality cabinets!
-
October 2021 by Athalyah Zindren
Went in to talk to the owner, was very helpful and informative. We provided measurements (that we took ourselves) and he drew up a layout on paper. He advised his employees would give us a rough draft layout within a week or a little more by email. Didn’t receive anything, then called about it and was advised the person who would do it was on vacation and it would take longer and to give a little more time. It’s been almost 4 weeks and no layout from them yet. Haven’t heard from them otherwise. We went with a different company that came and measured and had our design ready the same day due to our timeline. Really wanted to work with them based on reviews but probably would not stop in there again.
-
May 2021 by Amber Dudley
This place has the worst customer service and the owner is very rude!!! Took forever to get me prices I had to call to even get them then they couldn’t even find my account and always just says they will call me back and never do! I would definitely not use them!
-
April 2021 by Chris bertoni
We gave this place a second chance after the first time the sales person never followed up with us to remodel our kitchen. Well that should have been a red flag for us but went there again and the whole experience was scatter brained and unsatisfactory. When dealing with the owners directly this time we felt some higher level of confidence that our money was going to be spent in the right place with a local small business. We thought that we would have had a more hands on professional experience. This was not the case at all. We decided to start with purchasing a granite counter top. They directed us where to look at places that they partnered with. We finally had a slab picked out from Pittsburgh granite, advised them where we wanted the slab cut to expose most of the veining in the slab. The representative said he would note that to the fabricator, which is a third party in this purchase. So when the fabricator comes to install the counter tops the pieces where all cut incorrectly wrong measurements, scratched our dishwasher and left a gap between the counter top and cabinet. So at this time weeks after paying for the counter tops, the kitchen cabinet store never even once reached out to us to see how things where going or to check on the results. After the installation and poor workmanship we demanded some resolution from the fabricator. They claimed that they weren't ever told where to cut the slab from Pittsburgh granite and wasn't going to take responsibility for it. So I had to call the kitchen cabinet store where we purchased it and I got the run around from them trying to pass the blame on the granite company and fabricator. They also tried to turn the blame on my wife and I as if we where supposed to supervise the fabricating process. After no satisfaction to start over or even a price adjustment we were told to take them to court if we felt we had to. This is a company that takes your money and runs, gives no support and doesn't take ownership of its mistakes. When displaying our disbelief of the final poor workmanship they tried to belittle us as if "how dare we just want we paid for."These are people that take your money and that's where it ends. My wife and I will never recommend this place and will caution anyone to shop there.
-
April 2021 by Jason Beattie
Staff and ownership treat you like family great selection & expertise and everything needed is under one roof. Excited to go back and work with them more.
-
April 2021 by Dan R.
Owner is an absolute a**hole. Wouldn't quote us for new countertops just because he "sold 39 kitchens this week" so apparently didn't want any more business. I wrote down what we were looking for and tried to give it to his sales rep and he jumped in between us, CRUMBLED up the paper and THREW it back at me. We were treated like absolute scum for no reason. This man doesn't deserve any more business period. We are beyond upset and disappointed. Would leave a -5 star review if I could.
-
August 2020 by Deanna Perlinger
Gabrielle is fantastic. She showed me every option available but didn't try pushing me one way or the other. She worked with my ideas, threw in suggestions, but made the most of what I wanted. The cabinet selection was a bit overwhelming, but we were able to narrow it down quickly. Fixtures, sinks, counter tops....yep they have it all. BEST prices around! The whole staff was there, every step of the way! Great product, great service, and the friendliest of people!
-
April 2020 by Jennifer M.
I am beyond thankful for Kitchen Cabinet Factory Outlet. We had purchased cabinets through this company over 8 years ago and were very pleased. One evening our bottom cabinet was open, and my husband accidentally ran into it, splitting the wood at the hinge and the cabinet was completely split in two. I took the broken cabinet in to the store, and the owner who is unbelievably kind told me he would like to try to fix it before ordering me a new one to save me money. Needless to say, he did an AMAZING job fixing the cabinet door which seemed impossible to fix. He would not charge anything, just stated that he wanted a happy customer. In this day and age, it is almost impossible to find this quality and a business owner that truly cares. I would HIGHLY RECOMMEND purchasing from Kitchen Cabinet Factory Outlet. They are WONDERFUl people who truly care and provide top notch cabinets/countertops!
-
March 2020 by מרב קוזלובסקי
Good and professional service. Highly recommended.
-
December 2019 by cindy penn
A great place to buy your kitchen cabinets ! The prices couldn't be beat ! Gabriella was very knowledgeable in designing my kitchen ! Very patient and overall a great person to deal with ! The Waypoint cabinets are a great quality product and arrived in good condition . Would definitely recommend this place when it comes to purchasing your cabinets . They are still helping me tweak my look and functionability even after installation complete . Thank you Kitchen Cabinet Warehouse .
-
December 2019 by Maria Faust
I highly recommend KCFO! Wonderful choices in cabinets, countertops, sinks, faucets, and hardware. Gabriella was an absolute delight to work with. She spent so much time showing me different options, and she was always quick to respond to my questions. I cannot say enough good things about KCFO!!
-
August 2019 by william zbrzezny
The staff was wonderful. Gabriella helped put together our dream kitchen design. Very knowledgeable and patient staff. Everyone that we worked with was helpful. Just a joy to work with! Highly recommended.
