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February 2025 by Robert Millar
Worst experience with our free standing gas log stove purchased here.
Quick to cash out check when purchased but we have twice needed to have repairs to the stove and both times it took 2-3 months just to have someone come to our home. The last incident our stoves baffle crumbled and fell on the ceramic logs. We called the store and requested we send a picture to them. Upon seeing the picture they ordered the baffle and we waited a week and called to check the status of the part and was told it wouldn’t be shipped for almost 2 months. The part was covered under warranty but when the store called to schedule an appointment they said there would be a $219 fee to have someone come to our home to access to see what part we needed. They already ordered the part 2 months ago!!. Upon scheduling I was left a message on a Friday afternoon saying they were confirming the appointment for Monday between 9-12, have a happy and save weekend. Well they forgot to mention it wasn’t the following Monday but a week from Monday and I wasted half a day waiting on them.
Seems to me if you have to wait 2-3 months for service what kind of quality product are you selling.
Bad experience all the way around!!!
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May 2024 by Julian Vargo
It all looks good until they install it ?
Worst plan and execution of an install I have ever witnessed. I should've hired the 3 stooges instead. 5 years ongoing and still won't fix their mistakes. They just shift responsibility around from them to Magnotti & Son in Pittsburgh.
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December 2023 by Michael Garofalo
Terrible customer service. This sector needs more competition desperately!!!! Surprised some of these places are still in business.
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December 2023 by Therese Wilk
Oh dear, called to have help for small fireplace issue. Was told I would need to wait until February while Robin laughed. Learned a lot about this company today. I could only post if I added a star :(, I wish I could post negative stars.
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November 2023 by Terri Wilk
Oh dear, called to have help for small fireplace issue. Was told I would need to wait until February while Robin laughed. Learned a lot about this company today. I could only post if I added a star :(, I wish I could post negative stars.
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June 2023 by Lynn Sickler
Very helpful staff.
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February 2023 by Ryan
The spicy beef soup was like chili and beef stew made love and had a child, absolutely fantastic! Loved the environment and friendly staff. Everyone told me to go here for "a good sit down meal" and they were not lying
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September 2022 by Carolyn Jensen
My husband and I have had the best experience here with both Matt and Terri! So much so that we purchased both our fireplace, and more recently our patio furniture, from them. Honest, professional, informative, friendly, and just overall extremely helpful. In a time when customer service is nearly non-existent, they still provide an outstanding shopping experience all around. Five stars for certain!
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June 2022 by Donald Wilcox
Very informative. We were looking for the gas logs
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June 2022 by John Schmidt
Pricey, but good quality stuff
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June 2022 by Jeffrey Miller
Wide selection of fireplace units. Knowledgeable and helpful staff.
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December 2021 by Ashley Smith-Diemler
Great service! Matt was very friendly and knowledgeable. He answered all of our questions without being pushy or condescending. We were able to get clear prices and make the purchase same day. Highly recommend!
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September 2021 by Ashley Smith
Great service! Matt was very friendly and knowledgeable. He answered all of our questions without being pushy or condescending. We were able to get clear prices and make the purchase same day. Highly recommend!
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March 2021 by Victoria Kontor (KontorVT6834)
These people are rude on the phone. I simply wanted dimensions of a product for my contractor and the hung up on me. I'll spend my money elsewhere.
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November 2020 by Gloria S
Bought a fireplace insert. Cost $$$...never worked properly from day one. Kept breaking down and wouldn't start. They'd replace parts...charge me more money then it would break again. Service department is worse. Scheduled an appointment after 4 months to get one...take a pto day from work...wait all day and then get a call at 4 pm that they had a call off in the morning and have no one to come. They wanted to schedule another appt 2 months later. Over priced junk with bad service.
