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January 2023 by Dima Pavlov
Extremely bad service;A year ago they made me stand in a line for card to get service when it was raining and in the end refuse because i was not in a carToday i walked in to make some changes and they refused to provide me service because because i must schedule an appointment as the agents didn't have any clients with them.the worst PNC branch ever.
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December 2022 by Mimi
Horrible branch. Poorly trained, inefficient and unprofessional tellers. Unable to answer questions. Parking is a mess. Drive through is a mess.
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December 2022 by brahim ighladen
Extremely horrible service. I usually bank in Philly with the same branch for the last 16 years . I happened to live 3 minutes from this one in suburbs. Third time in the last 18th months I have to go to this Branch for a rush transactions but always a terrible experience!!!
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December 2022 by Linda D.
As a Senior and a widow I am so grateful to have found this bank. Cedric Bembry has been incredibly helpful and clear. He has guided me well through many difficult transfers and questions. Following his expert advice I am confident that I have made sound decisions for now and for the future.I always feel as though I am treated personally as well as professionally.There is rarely a wait and it is a comfortable atmosphere.
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December 2022 by Dmitry Pavlov
Extremely bad service;A year ago they made me stand in a line for card to get service when it was raining and in the end refuse because i was not in a carToday i walked in to make some changes and they refused to provide me service because because i must schedule an appointment as the agents didn't have any clients with them.the worst PNC branch ever.
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August 2022 by Julie DiLella
First I must say that before you even walk into the bank, you are greeted by trash debris and a filthy door. There are two people working, 1 teller and a representative. The teller is taking care of a woman at her window and the drive thru. The representative is on his computer. There's 5 people ahead of me in line. I peek in and ask the rep if I can get into my safe deposit box and find out that someone else is waiting also.I called in advance to see if I needed an appointment and was told no, just come over. Why didn't the girl just say that they were busy. I left.Not professional, not good. Going to Republic. HorribleCustomer service was great up until 2 years ago
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August 2022 by L G
I called with one of those questions that is hard to answer on a website. I called the branch and Kelly looked up the answer quickly. She was pleasant and helpful...exactly what I would hope for when calling my bank of 15 years.
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August 2022 by Julie D
First I must say that before you even walk into the bank, you are greeted by trash debris and a filthy door. There are two people working, 1 teller and a representative. The teller is taking care of a woman at her window and the drive thru. The representative is on his computer. There's 5 people ahead of me in line. I peek in and ask the rep if I can get into my safe deposit box and find out that someone else is waiting also.I called in advance to see if I needed an appointment and was told no, just come over. Why didn't the girl just say that they were busy. I left.Not professional, not good. Going to Republic. HorribleCustomer service was great up until 2 years ago
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June 2022 by Vicki B
Problems are too long to go into...but if it weren't for the asst. mgr. at Narberth I would be long gone!
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May 2022 by Dylan M
I don't get the negative reviews on this branch. I've been going there for years and everyone's lovely and does a great job.
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April 2022 by Dylan Moulton
I don't get the negative reviews on this branch. I've been going there for years and everyone's lovely and does a great job.
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October 2021 by James Mullahy
The worst. The worst. The worst.
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May 2021 by Virgus Volertas
When I called to make an appt., the individual on the phone was nice and helpful. Next day I was seen promptly at my appt. time. Jeanine managed all of my transactions and paperwork promptly, courteously and with a smile. Great place, nice employees, excellent service.
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May 2021 by Joyce Koh
Deplorable customer service. After banking with PNC for 20 years, I moved. I watched what used to be a good bank lose its relationship edge only see its account holders has ways to generate fees fees and more fees- especially when you aren't looking. I have been moved from one product to another only to realize that the high turnover at this branch has enabled them to say "oh, let's update you and put you in this other product which is better for you". What's really happening here are fees on you and some kind of credit to the new green wet behind the ears PNC employee. Over the years, I have had to be vigilant to make sure that fees which were never supposed to be applied or waived were in fact not apply and were in fact waived. I have had to business hours to go and ask PNC to remove these fees and the reoccurrence of fees to be sweetly apologized to and for it to happen all over again. BANK AT YOUR OWN RISK.
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January 2021 by Lisa Morein
Rude, cruel, and inefficient.
