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December 2023 by elizabeth miller
We decided NOT to use them and we continue to be harassed with emails every day asking us to sign the lease for a family member (who has already found a home and told them he doesn't want to rent through them). What a waste of money on app fee. The office secretary was zero help to get us unsubsubscribed and the broker T & T Premier Real Est says he can't help! Terrible
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October 2023 by Noelle Dekorte
This company is very accommodating and the customer service and employees are top notch. Their services are excellent and I highly recommend.
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October 2023 by Coty Heffelfinger
My girlfriend and I have been renting from Black Rock for close to 2 years now and have had a great experience. Our unit is up to date and has everything we were searching for. Any concerns we've had up to this point have been addressed appropriately and in a timely manner.When we began searching for a rental I reached out to Black Rock and within minutes I was scheduled in for a walkthrough to a couple different units. Shortly after we made our decision we were invited to the office to fill out paperwork and began moving in days later.Monthly payments and communication with our property management is no hassle and user friendly with the app that it's run through.If you're looking for a property I would strongly urge you to go with Black Rock!
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October 2023 by Nancy S.
As a new tenant with Black Rock I have been nothing but pleasantly surprised. Their office staff, upper management and maintenance crew have been nothing but helpful and courteous. With a bad credit score I found it difficult to rent but the management team went above and beyond to ensure I have a place for my daughter and I to live. The application process was smooth and quick and they were helpful every step of the way.
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October 2023 by chanelle nichols
I have been a tenant of Blackrock since 2020 & my experience has been great! They always answer the phone and are quick to fix any problems that are wrong in the apartment. They are always extremely understanding & help whenever they are able to. I definitely plan on continuing being a tenant with them for a while longer!
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October 2023 by S. vH
Maybe they treat landlords well because that's the hand that feeds. As property managers they are inexcusable intermediaries for tenants. No maintenance services/repairs, ignore complaints, frequent rent increases and poor communicators. My building on Broad St in Tamaqua had numerous health/safety hazards and code violations. They did nothing and lost that account when several tenants left. Carefully read the lease because it's not standard, or save yourself headaches and steer clear.
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October 2023 by Tiffany Jackson
I've been renting for almost two years and the customer service in the office is great and when I call for maintenance issues they come service the home
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August 2023 by Kylee Berger
Absolutely horrible customer service. They own everything and when I call they tell me “well it’s not my problem” it’s not wonder people are becoming homeless because they are a company that doesn’t care about anything other then getting money in their pockets.
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July 2023 by Catie Kennedy
Absolutely an amazing rental agency, they are awesome and family owned, they are quick to fix any issues , fair, respectful and their properties are beautiful inside and out and worth ever penny! Highly recommended
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May 2023 by Lauren Kyle
I have had nothing but positive experiences with Black Rock. The move in process was very easy, and any issues (not that there are many) have been resolved immediately. For example, our rental came with an older fridge that started having issues maintaining temperature. We called Mike and had a new one installed and ready to go by the end of the day.
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April 2023 by JOHN KIEHL
Black Rock is excellent to work with...whenever I have a question or issue they handle it with no questions asked...Also my rental home is beautiful!
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January 2023 by Klayton Keeler
Unprofessional, inconsiderate, doesn’t respond, overpriced shacks basically and for the cherry on top they’re running a monopoly with carbon county’s rental real estate, whilst taking advantage of good people and a low income area. It is despicable. Anyone who supports this company should take a bit of a deeper look into their business practices before giving them your money…
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December 2022 by Cory L
This company has been such aBlessing to my family! Very easy to work with to find a place to benefit us. Always a quick response to any rare maintenance issues. Very fair prices. I recommend completely for your pet friendly family !
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December 2022 by Joseph Voelpel
Black Rock Property Managment has taken very good care of me in my time as a customer. They are always there to help with any property maintinence right away. Everyone in the office and on call get back to me right away and provide me with excellent service. I highly suggest you rent from this company!
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December 2022 by Lindner
Not first renter friendly. Put in an application and had not heard anything for FOUR WEEKS! Sent emails and messages with zero response then finally told me I was denied after all the wasted time. Luckily found a place with a different relator and immediately got a response from them. Family has used Black Rock before and have been kind to them but if you’re a first time renter like me don’t even bother, you’ll be left on read.
