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March 2024 by J Nonya
Nice people but pricey for used parts. This was the second junk yard I called before I looked online for what I needed. Junk yard was 87$ for a used mirror from 2016. Can buy a new brand new oem mirror for 62$ online. Makes no sense to me. You would think if they are selling used parts you would pay less for that used part as opposed to a new part. ??♂️
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February 2024 by Mark Cunzolo
I'm a professional photographer who lives and works near Novak. They hired me to take new photos of their facility, staff, and process. I've never had to buy parts from them, but if my amazing professional experience with them is any indication, I would a wonderful shopping experience with them. Penny, Roger, Nathan, and Casey were so warm and welcoming. Within 10 minutes, I could literally see myself working on their team. Hahaha! Everyone there was so helpful, professional, and fun. Their facility is organized and efficient. It was cool to see how much effort they put into properly removing liquids from cars so that nothing harms the environment. I also learned how they use their facility to benefit local fire departments and other groups. Novak is a class act!
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November 2023 by Alec Miller
I bought a used sonata from Novak about a month ago now, and the car has been great. Runs great, feels smooth and gets good mileage. Novak had great customer service and everyone was extremely helpful. Shoutout to Casey and Roger for the help getting me in a vehicle quickly and for a great, reasonable price ? if you see a car you like on their page, don’t hesitate to check it out.
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January 2023 by Roseanne Fabrizio
This was our first experience with Novak Auto Parts . The customer service was outstanding. Jim, who assisted me was professional, knowledgeable, friendly and extremely courteous.
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January 2023 by Joey Rosenberger
try to sell me. a battery wrong size. then refused my service when I tried to pay with card. so now instead of buying a used, I get a brand new one. never go here ever again!!
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December 2022 by Glizzy Slanga
Could've been higher but the women that work there are just extremely rude. Every man that's ever answered the phone there has been nothing but nice and helpful the women that answer the phones are not. I've been hung up on by them multiple times while asking for parts. Very rude and unprofessional. And since when do salvage yards charge the same as new for some parts? If Novack has it Donawitz has it for cheaper with nicer people.
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November 2022 by James Karavias
Scott was a very helpful when I ordered my part. He made sure and asked detailed question of the part . He described how the cut piece of quarter panel I would get. Perfect cut just exactly what I needed. I will buy from them again.
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November 2022 by John R
This is a long sad story. Purchased a used fuel tank for a Kia from Novak Auto Parts. After installing it, it was discovered that it leaked at the seam. Contacted Novak who shipped a replacement tank that was installed; OK, no leak. Next we received a bill from Novak for the second tank. After calling Novak and explaining that the second tank was to replace the leaking first tank that we previously paid for, we were told that we had to return the defective tank. Novak is over thirty miles from us and a two hour round trip. Novak refused to have their truck pick up the tank when they were in the area, telling us that we needed to order some parts from them or deliver the tank to them. We next received a \
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November 2022 by Keayshawn Pennybaker
Novak Auto Was Amazing They helped me Find the Right Part For My 2008 Audi ! Every Respect, Little To Know Time Wait or On Hold . Understanding and honest I Highly Recommend You Guys To Get Ya Auto Parts From Novak Auot parts ♥️♥️After I Realized I Didn’t Need the Part Safe And Easy Return With No Hassle!!Thanks Jim & Scott
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November 2022 by Mark B
I bought a part that I found out was not needed . I had bought a New battery the day prior that did not fix the car. Bought a replacement part I thought I needed from Novak's. Only to find out replacement battery was bad. I explained the situation and Novak's was very fair about a refund. Very Friendly, Definitely will be a return customer.
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November 2022 by John Douglas
Customer service was excellent in providing ways to decrease my cost and increase my transport convenience for my purchase. The product was as advertised and priced below the competitors. Thanks!
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August 2022 by Cassandra
Service was fast, easy and the part was very affordable. Thank you Jim for your great customer service.
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June 2022 by Tracy Kelly-Fedoush
They were able to get me a hard to find part for my car. Very, very friendly staff and quick service.
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May 2022 by kottenking460
over the years, i have bought so many parts daily and vehicles that i have lost count! If they did not have a part in their yard, they did the best they could to locate what i needed.I even had more then half a dozen family members purchase vehicles off them as well, highly recommend !!
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May 2022 by James Daniel
Recently needed to replace a mirror on my vehicle. The staff, (Jimmy) did some thorough research to make sure I had the right style, not to mention saved me a lot of money. This is the second time that I’ve used Novak’s and this time it deserved a review. Highly recommend!!
