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June 2023 by SuperTom K.
Nuggets hot and on time! We had a big event for my wife's business and once the order was placed, earlier in the week, the order was complete, hot and ready when requested.
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June 2023 by Janice U.
Horrible service - Manager upset and rude because I was buying too many pretzels at 8am (one bucket if rivets- is that to many? ) and suggested I go to Doylestown location to buy them instead. So i suggest others try that location too as it seems he is too overwhelmed with providing a popular product.
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May 2023 by Joseph Beck
Just a typical pretzel factory but very friendly staff
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April 2023 by Danielle Klein
Great Customer Service, Great Product, Great Purchase!
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January 2023 by Teri R
Philly Pretzel Factory is always a great treat! Lots of quantities and types of pretzels to choose from. My favorites are the rivets with 2 dips, and the pretzel party trays.
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August 2022 by Alex Maiter
Great fresh food and great people, going back everytime I'm in the area
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August 2022 by Michelle Rabin
Well stocked, Courteous and Efficient Staff, and always the most delicious pretzels!!
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July 2022 by Jeff McQuaite
Great owners, staff and most of all pretzels!
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June 2022 by Tres Marie Allen
Absolutely horrible customer service. Very disrespectful.
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January 2022 by Melinda Messineo
The owners here are some of the absolute nicest I've ever met! Their entire staff is wonderful, really.They take great pride in sharing quality products with their customers, time and time again. They are reasonably priced and always offer fun and unique items around the holidays!!There are closer locations, but I don't mind the drive to support such a great team!!
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November 2021 by Gerald Staudenmayer
Greatest Chain of Oven Fresh Pretzels & Pretzel Dogs, Slushy , All Types of Party Trays & More. Must Visit
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June 2021 by Gary Meyer
The staff was always helpful in finding the softest pretzels available for me. I had a dentist who worked on my teeth when he had predementia and now they’re really messed up. I asked the manager for soft ones that were coming out of the oven, and he told me they were for groups who had ordered them. Really.
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May 2021 by Barry Gruver
Miserable gentleman that owns the new Britain location. He should take a class on proper customer service.
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November 2020 by Chris Jones
Everyone there was super nice and super attentive. I can tell even though they were wearing masks everyone was smiling underneath They even gave my son a coupon for a free pretzel. Oh and the pretzels are delicious too! I highly recommend this location to anyone.
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October 2020 by Chuck C.
Why have I not every tried the Cheesesteak Rivets? What in hell is wrong with me. I will never go anywhere again without a tray of Cheesesteak Rivets. They may not make it the party. But, that won't be my problem. Philly has come a long way since the days of "armpit pretzels" delivered to your car window simply for dangling the right $1 or $5 bill out the window. I guess that is for the best. Nowadays, you might be carjacked. Skip the carjacking, go to Philly Pretzel Factory.Sounds like they have a new marketing slogan!
