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March 2025 by Stephanie Rice
I had to switch to this pharmacy bc at the time they were in the network of pharmacys my old insurance had. Besides always waiting in the drive thru for long periods of time, in the second month of having them filled there I had to go on an emergency trip out of state where my elderly parents live due to one of them falling ill. I called my insurance company to see if they would allow them to go through a day earlier and the insurance comp said the pharmacy would have to override them. The pharmacy then proceeded to say they would not override them due to I should have 3 days left of medication left. If Im going out of town for 7 days that leaves me with no medicine for at least 4 whole days. The pharmacy tech proceeds to tell me to have a nice trip as if Im going on a vacation or something knowing I will be left with no medicine for 4 days or longer. Im sure it had to do with the type of medicine it is and that left me wondering what all was probably being said about me. I read the post of the lady where she said she felt judged and that they talk about the customer. Needless to say now that I switched my insurance back to my previous one I will be switching back to my old Pharmacy where I was never treated like that.
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May 2024 by Louise Pallerino
Good service.
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September 2023 by PeacefulLove
Great service
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June 2023 by Joe S.
This location in New Castle was Ok. I stopped in looking for a drink for the road, and also to use the rest room. The restrooms were clean, but as I exited, I saw the bins of clearance food just outside the doors. It kinda grossed me out, and also didn't make sense as nobody would see it unless they used the bathroom, which has to be a small percentage since PO Lunch closed (those were some damn good chili dogs).It's probably great for everyday shopping. It not a behemoth like some of the Giant Eagles in Pittsburgh, so it's manageable for every day stuff without making the trek to Walmart.
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August 2022 by Àmanda Smith
The drive thru pickup window had a line of 8 cars waiting. This is not unusual. The drive thru area is so small for the amount of people that use it. The wait is always long, often more than 15 minutes. The techs are friendly and generally very helpful.
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June 2022 by Sandy Curry
Just bought this lettuce. Where does this store get their produce????!
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May 2022 by Charlie Schulz
Quick speedy refil.on prescription
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January 2022 by Teralynn C.
NEVER HAVE I EVER!!! I have worked in customer service for every job I have ever had. Each with a training video on how to treat people. So my first experience with this location. My Giant Eagle Advantage card would not scan. I mistakenly asked for assistance on register 7 SELF CHECKOUT when TINA was finished with her previous customer. I was PATIENT. She walks up a moment later Yells at me for having more than 10 items. Says my card wont work I need a new one. I then Inform her how Giant Eagle in Chippewa PA had typed the numbers on the card in the system for me and this is not customer service she was being rude, and while I was POLITELY walking away TINA proceeded to say rude things to other customers about the situation. I never experienced such awful customer service in my life. I have never treated my customers like that. Giant Eagle 1: What kind of treatment do you give your employees. Has TINA worked the entire pandemic without any vacation days that were not used for sick days? 2: to you train in customer service?? or 3: you just hire negative people? This is completely unacceptable behavior.
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October 2021 by Leah Lindner
They are always fast with my prescription and always so nice over the phone and in person.
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October 2021 by Scott Murray
Excellent service
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May 2021 by Mike Lutton
Best place for your own med needs
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April 2021 by Tim Kauffman
They are morons and follow all of the sheep and Woofies so called mandates, DO NOT EVER GO HERE IF YOU ARE A FREE AMERICAN.
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November 2020 by Daniel Dejaneiro
Very Poor Customer Service & Unprofessional Management
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August 2020 by Dan Hanson
I have a medical exemption to not wear a mask. I was approached by 3 female employees who didn't care, and forced me to leave the store. If their masks worked, as did others, im not sure what the concern was. I worked at Giant Eagle from 98-2000, my mother retired after 20 years there. I suffer from severe PTSD from multiple tours in Iraq and Afghanistan. There is no chance ill ever spend another dime here. Im working with my attorney as well to review my options.
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August 2020 by Cindy Crawford
Giant eagle has removed all signs for social distancing, directions for aisles, employees coming up close to you. People coughing and not wearing masks. Did the virus go away giant eagle? Just wondering what prompted the removal of what looked like an “attempt” to help.
