Lowe’s is a popular choice for home improvement needs in New Castle, PA, offering gardening supplies, appliances, paint, and patio furniture. Customers appreciate the dependable products and comparable prices. However, many reviews highlight significant issues with customer service and inventory management. Shoppers often encounter unhelpful staff, messy areas, and poorly labeled sections. Additionally, the store's stock frequently does not match the website, leading to frustrations when items are unavailable. The no-contact pickup service has been described as poorly run, with lost or delayed orders. Customers have reported long waits at the customer service center, with some waiting up to 45 minutes for assistance. Despite these challenges, Lowe’s remains a go-to destination for those looking to improve their homes, but customers may need to be prepared for potential delays and service issues.
Lowe’s is a good place to get tools, hardware, and supplies for home and farm.
July 2024
I love Lowes but they got this new promotion that is a loyalty card and if you sign up for it you lose your veteran dicount. Not right in my opinion you should be able to choose what discount you want. My Money in hand should be my choice. But I that's just my humble opinion.
July 2024
Great customer service and a wide array of products.
