Lowe’s is a popular choice for home improvement needs in New Castle, PA, offering gardening supplies, appliances, paint, and patio furniture. Customers appreciate the dependable products and comparable prices. However, many reviews highlight significant issues with customer service and inventory management. Shoppers often encounter unhelpful staff, messy areas, and poorly labeled sections. Additionally, the store's stock frequently does not match the website, leading to frustrations when items are unavailable. The no-contact pickup service has been described as poorly run, with lost or delayed orders. Customers have reported long waits at the customer service center, with some waiting up to 45 minutes for assistance. Despite these challenges, Lowe’s remains a go-to destination for those looking to improve their homes, but customers may need to be prepared for potential delays and service issues.
Ethan B was very helpful when I needed to know where things were at in the store!
April 2026
Great selection of tool accessories. Fast and friendly service.
March 2026
The very friendly female cashier with black hair had helped me to find some decorative hooks to hang stuff up. They look so very cute and whimsical and I am very thankful that she was there to help!
