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October 2025 by Wayne Miller
Good experience, I had mail on hold for 3 weeks and received hold mail when I returned, thank you for your service. 5 stars, thank you.
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September 2025 by Kayla
Its impossible to get a hold of anyone in the building. I haven't been receiving my mail for several months.
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September 2025 by vlad vov
Nothing but great experience every time I come here. They're very nice and helpful.
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August 2025 by Dillon Stahlman
I moved addresses close to six months ago and I'm not getting single peice of mail to my new address it's getting frustrating
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August 2025 by Gary Shay
Haven't received mail for 3 months. Was told I needed to move my mailbox next to the other 2 on my dead end road. I complied still not receiving mail. Call postmaster everyday....no response. Wish we could vote him out.
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April 2025 by Chelsea Lamkin
I came in 10 minutes before they closed today to retrieve a package I was unable to sign for initially and the lady that helped me was super nice and organized! Our mailman has also always been very pleasant during any interactions as well.
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April 2025 by Jessica McCreary
I ordered a package and the tracking information said that it was delivered in my mailbox but there was no package left in my mailbox. I assume it was just delivered to the wrong address. I contacted the post office and told them the situation. I talked to a guy named Tyler who was extremely nice and helpful. He talked to my delivery driver and got everything figured out and my package was left in my mailbox the next day. Thank you to Tyler and my nice delivery driver lady for finding my package!!
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March 2025 by G G
Very nice person behind the counter. Very helpful.
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February 2025 by carolina gonzales
unless you are black you will experience racism.
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February 2025 by Lilly Pounds
This post office is terrible they refuse to deliver my mail and have refused to for years! Absolutely ridiculous the attitudes of the people that work there I work at a gas station not a federal office and we don’t get to talk to our customers that way or refuse them service
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August 2024 by Dionne Huggins
The one star is how cooperative the front desk lady was the first day. However, everything else about the experience was absolutely treacherous. This has to be the worst experience I have ever had with USPS and seemingly the most incompetent people I have ever seen working at USPS. I had multiple redeliveries and they failed to deliver small packages to the mail every single time when I called them to double check that I was getting things delivered. They told me I was. I waited two hours at the mailbox for the delivery man to be told that he does not have the package. After calling for the third time less than 15 minutes before he arrived. Me and my husband had called Seven times and only got one pick up. We had already called and told them that we would be outside to receive the package because the walk to the Office, as we currently don’t have a working car, an hour long one-way and they failed to get the package on the truck the next day. We scheduled delivery online. We called the scheduled redelivery the day before. It just seems that this USPS is not something you want to trust or use whatsoever. The real kicker is, they claimed that they can’t deliver it to the door, but the first time we had a package delivered, we had to schedule a redelivery and it came straight to the door. So no one is on the same page. No one has seemingly common sense if you’re getting your packages from here good luck. Highly unrecommended and Newcastle USPS is a zero out of 10
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June 2024 by Justo Floss
if you live in an apartment building beware workers are lazy and never deliver packages or mail to the right address there have been plenty of times where i have never received my stuff or had to reorder on my behalf because the adult workers don’t follow directions this has been on going for about 8 months there has been no change and i have not seen any difference in how they plan on fixing this problem they don’t answer the phone like ever if i could give negative stars i would. very disappointed and frustrated
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May 2024 by Angel Whitted
This is by far the worst post office every time I turn around the mail is stacked in boxes thrown on the ground just damaged. This is unacceptable this should be a crime as well because how are u able to get your mail if it’s in a box…..investigate this post office because at this point they are misappropriating people’s mail
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April 2024 by Mary McAnallen
The main post office in New Castle, PA is the worst post office I've ever visited. Here it is Tax Day and they have one person working the desk! ONE! The mail isn't sorted for PO box customers yet! The Post Master does nothing to help. Whoever schedules workers should be fired. Companies and individuals pay a hefty fee for a post office box and your mail is rarely done by 11 am on any day but especially Monday. Who is responsible for this disaster? It's so bad it's nearly unbelievable...
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March 2024 by Maribel Vargas
I don't know why they don't leave the packages, when in the building there are lockers for the same purpose to leave the packages. And then they say that they don't leave them because it is not a safe place, when on other occasions they have even left them on the ground or at the entrance of the building. I have a hard time getting to the post office to pick up the packages.
