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March 2024 by Maribel Vargas
I don't know why they don't leave the packages, when in the building there are lockers for the same purpose to leave the packages. And then they say that they don't leave them because it is not a safe place, when on other occasions they have even left them on the ground or at the entrance of the building. I have a hard time getting to the post office to pick up the packages.
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February 2024 by Loryn V
I went to change my address as I just moved to New Castle and the girl with Blonde curly hair, glasses, nose ring and a wrist tattoo was extremely rude to me for asking simple questions. Online showed that I had mail delivered when I didn’t, and she said she couldn’t help me. I don’t know how she even got hired but would not recommend going to whatever counter she is working at that day. Rude human!!
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December 2023 by Austin Main
Didn’t tape the box yet because I wanted to make sure I was doing everything right. They Wouldn’t tape the 3inch box for me. Told me I had to go back home and tape it closed, then come back. What happened to humanity? It’s just sad they run this business like this.
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December 2023 by Kat Tassart
Super rude and unhelpful. Staff act like they hate their jobs and would rather do anything but help you.
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July 2023 by Robb Grinnen
I would give zero if possible, terrible service. I waited 15 min with 10 people infront of me and no one moved
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May 2023 by DaCastlesFinest
I am tired of not being able to get my packages delivered to me. Its been 5 years and its annoying that i have to drive all the way out there to pick up packages when you could just deliver it to me like you deliver to my neighbors. I want my package today! If I have to drive out there then I want to be able to come and pick my package up today and not have to wait until monday... the fact that I have to wait so long when I should have it today is so irritating and i feel like I should be reimbursed. You guys are more of an inconvenience to me than anything. If I could opt out of USPS mail all together I would. I don't understand how you can deliver to my neighbors but will not deliver to me. On a scale of 1-10, package wise, I'd give you a 1.
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May 2023 by Christine Kingrey
According to the tracking number, my package had been delivered at my front door. I checked and there was no package. I checked at other doors around my home, no package to be found. Not sure if my items are being stolen or if the drivers don’t know where they are but this happens quite a bit.
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March 2023 by Earl Gravatt
They always deliver but never leave the package even if I request it which makes me waste time and money to come get a package that I asked to be left at the mailbox
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March 2023 by stardust_memories
This particular post office is pretty good. Occasionally they get swamped but that's like anywhere else. USPS itself needs some overhauling, they keep raising rates but keep losing and/or stealing mail. And sometimes they don't scan items when delivered.
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January 2023 by Dawn Cupps
My experience with the post office in downtown New Castle has been nothing but positive. The clerks (especially one starts with an A) have been very helpful and sweet. Thank you for your continuous professionalism.
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October 2022 by Roger Bucci
I don’t appreciate the mail carrier lying about animal interference when I have NO dogs in the front. My dogs are in house dogs and I take them outside in a fenced backed yard. I also have cameras and no attempt of delivery. I suggest before they accuse they get their facts straight and do their job! Feel free to contact me if there is any further questions!
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September 2022 by Jennifer Laird
I waited in line behind 6 people which is par for the course. When I told the worker I needed to send money orders and all of my information for a passport, which I had completed, he informed me he didn't know how. He left the front desk (mind you he was the only one working) for 15 minutes to find someone else to do it. He came back alone and said there was no one there to help him and they hadn't trained him on that yet. Meanwhile, there were a good 10-12 people behind me in line. All the while I can hear other workers in the back laughing. Way to go, post office.
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September 2022 by C C
They claim to have tried to deliver my package and never made an attempt. My wife has been home all day. This is not the first time either. I’m tired of it!!!!!
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September 2022 by Terry Perkins
I have not got no mail in 4 days I had a letter to go out I put it in the mailbox on Wednesday they delivered the mail throw it on top of the letter going out and I haven't had a mail delivery person here since went to the post office complained told me that the mail person wasn't in my area yet which was a lie cause I seen one on the side street and still ain't seen one back here to deliver mail it's not just me my neighbor hasn't got any mail either
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June 2022 by AL
Somebody should be training the new and old workers, they admittedly dont know anything about USPS.
