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September 2023 by Nikki Rossi
Usually quick customer service and the cashiers are very pleasant and patient with customers like me who hold up the line and ask a million questions
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August 2023 by Trinity B.
I've been here a couple times recently, and each time I have received great, friendly, helpful, fast service. Way to go, New Castle!
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March 2023 by Ryleigh Shearer
Never have any issues, the workers are always pretty friendly
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January 2022 by Debo Napier
Trash they don’t know how to bring mail been waiting on my check that’s been here since Friday and they been on my street but won’t give me it
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July 2021 by debothesaucekid ayeee
Trash they don’t know how to bring mail been waiting on my check that’s been here since Friday and they been on my street but won’t give me it
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April 2021 by Tourettes Guy
There are overwhelmed by welfare people..total laziness at its best!
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December 2020 by Rick Suders
If I could give this place a zero I would, I usually go to the cascade street location but I was down town. I went to go drop off a padded envelope and the girl at the front counter weighed it and said it would be $1.00, I said ma'am I usually pay a little over $4 and it comes with tracking. She said my envelope wasn't thick enough and she starts bending and crumbling my envelope saying look it's not thick enough, I said no problem I'll just buy one of your thicker padded envelopes and put my envelope inside, she said you can't do that, I told her I've done this several times before at the cascade location, and she said that I should go call them, or she said she can call the police, I said for what reason? She said because I seemed a little hostile, I showed her what I was doing, I resealed my bubble envelope inside one of the thicker padded envelopes and she continued to wait on me like there never was a problem. But she told me minutes prior that I couldn't do that. This girl needs to be retrained in customer service, I don't care if she is having a bad day or not, it's very unprofessional, I am at the cascade location daily and have never had an issue with any of them and they have never talked to me like I was beneath them. She was reported and hopefully she will learn to treat people better
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August 2018 by Brynn Waylonis
If they would do their jobs like they're supposed to I wouldn't be giving them a 1 star review. I had to chase multiple packages because they couldn't match last names and apartment letters (both of which are legible on the outside of everyone's mailbox). I get packages now only because there is a special note about my address since I chewed them out for losing my stuff. Mistakes happen... but if you have to chase at least 5 packages delivered to the wrong door step of your apartment complex, that is just laziness on the employee's parts.
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December 2017 by Scott Burgin
Our mailperson seems to not care got a notice about my property tax not being paid went to pay it on the envelope was a yellow sticker return to sender no forward address it cost me an extra $30 certified notice came 2 days after I picked it up found out later my neighbor brought that down I coould go on and on about the problems we with but nothing will change it been happening for years
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November 2017 by Robert Miller
I was home all day, carrier never came to my door to get a signature for an important certified letter, instead I wasted my valuable time running into the office to sign for it then to find out it was still with the carrier. But to make it worse I can't even call the office to issue a complaint on the phone, instead I get diverted to an automated system that put me on hold for 50 min. Screw that. And the US POST OFFICE.
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November 2017 by Jason Gibson
Carriers don't do as they are supposed to. I had a certified letter that I went to pick up. They lost it for nearly a week and then tried to tell me they never tried to deliver it before. Had a package that was supposed to be delivered. They said there was no access. We live on a walking route with a wide open porch. They need to get it together. This is horrible service.
