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December 2022 by Mick Daihl
Simply the best !!!
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September 2022 by Judy Smith
Friendly and helpful.
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August 2022 by Amy C.
After 13+ years and three separate but equally frustrating issues with Member's 1st, I am DEEPLY regretting our time with y'all. I have spent no less than 14 HOURS trying to resolve what appear to be some VERY SIMPLE issues. And instead of someone taking ANY accountability and following up with me when they say they will, I am forced into a vicious cycle of starting over at the Customer Service level, having to explain some very complicated scenarios over and over and over again, only to have things escalate as far as the next supervisor who "notifies the e-commerce or IT department" and will "get back with me in 24-48 hours." This has been going on for a solid two YEARS. And, has the ability to effect both our finances and our credit. When I ask, in the moment, to just please transfer me to someone in IT, I've been flat out refuse, despite the fact that one of the issues has been ongoing for more than two years and our records should indicate the HOURS I've spent trying to rectify a situation that Members 1st doesn't seem to give a hootenanny about. I literally sat in one of your branches with Niki Zink, for THREE HOURS last month, trying to get things resolved. And left there with the same "waiting to hear back from our e-commerce/IT department," and "I'll call you in the next day or two." AND NEVER HEARD BACK FROM HER. I called the number on "Niki's" business card, two days ago. When the automated system asked if I had an extension for the person I wanted reach I said yes. Then, the automated system asks me for the name of the person I want to reach. Me, "Niki Zink." System: We have three people your search could match. Are you looking for ____________.Me: NoSystem: Are you looking for _____________. Me: No. System: Are you looking for _____________. Me (screaming in my head: I HAVE AN EXTENSION!!!)Me to the system: No System: TRANSFERS ME BACK TO THE SAME CUSTOMER SERVICE DEPARTMENT WHO CANNOT HELP ME. I'm now forced YET AGAIN, to explain the EXTREMELY CONVOLUTED situations to a CS rep who PREDICTABLY CANNOT HELP. Who then transfers me to a Supervisor, who I AGAIN HAVE TO EXPLAIN A VERY CONVOLUTED scenario to, WHO ALSO CANNOT HELP ME. Who then tries to find "Niki Zink" in your system AND CAN'T because she is in their system as NICOLE. But her business card says Niki. But, I mean, WHY BOTHER PUTTING THINGS ON A BUSINESS CARD - like the name your company uses to locate you, OR YOUR EXTENSION when your automated systems ask if you have an extension AND THEN NEVER GIVE YOU THE OPTION TO INPUT SAID EXTENSION?You people are utterly ridiculous. So now, the Supervisor "finds" Niki, but not really, because she is gone for the day. But sends a messsge to the Branch Manager, Jimmy. Who is supposed to be free after 1PM. Jimmy calls and leaves me a message at 4:54PM saying that he will talk to Niki tomorrow (yesterday) and will find out where she's at with my inquiries, and one of them will get back to me. News flash: I know EXACTLY where Niki is (or isn't) with my inquiries. I heard nothing from Jimmy or Niki yesterday. I received a phone call this morning from Niki, clearly needing a refresher on the issues at hand. And guess what? She is "still waiting to hear from the e-commerce/IT department, from our conversation 3+ WEEKS ago! Shocker, I know. Two best parts: 1. One of the major issues that has caused such a TREMENDOUS problem is that Member's 1st ILLEGALLY granted me access, on my e-commerce login, to a Visa Card THAT DID NOT BELONG TO ME. AND, AFTER DISCOVERING THE PROBLEM, THEY NEVER REMOVED THAT ACCESS. FOR TWO YEARS. It wasn't until the Visa Account was closed that my access to it was also removed. Niki told me on the phone today, that it is a glitch in their system they are aware of. Um. WHAT? So, you're aware that the glitch exists - and have been for TWO YEARS. But, your customers' confidentiality and privacy just isn't too high on your priority li
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July 2022 by Michael
Ive banked her over 15 years. The customer services is terrible. They transfer and withdrawal your money from the wrong accounts. They need to teach their employees to ask which account to access and verify it before completing the transaction. Do not bank here!
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July 2022 by Connor McCracken
ATM is always out of service. If you're going to charge account fees, maybe use some of that to maintain your property.
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November 2021 by Ben Drew
New to the area and cannot begin to say how disappointed I am in choosing to use this bank. For anyone looking for a personalized, individual experience from your bank, Members 1st FCU is DEFINITELY not the bank for you! Another BIG BANK that treats you like you’re a bother. We will definitely be changing banks immediately. Bigger most definitely isn’t always better……
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April 2021 by Matt Bitner
Great bank. Staff is friendly and helpful
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October 2020 by John Lins
Super helpful, kind & professional staff (just like all their branches), Members 1st makes things more convenient & simple all the time.Great bank to do business with. Highly recommended.
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December 2019 by Bryan Pritchard
Great customer service. Very friendly staff and great rates. Recommend this bank to anyone.
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July 2018 by Gary Kopperman
waiting online forever for someone to pick up is quite annoying.
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April 2018 by Stephanie Franklin
Excellent & consistent customer service.
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August 2017 by Mike Mika
Excellent service at this branch!
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June 2017 by Evan Bingaman
OG bank always help me make big deposits $$$$
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February 2017 by Margaret Yefimenko
Great bank branck! Fast, easy, friendly, solving any problem.
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July 2016 by E. Rodz
Excellent Service!!!
