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November 2023 by Richard Mozgai
Ordered tires and they got the wrong size in. Had to settle for lower quality in stock tires. Brought a new rim for one tire so I could have a full size spare and they removed tire for TPM and did not reinstall tire on rim. Put tire and rim in trunk and charged me to dispose of that tire. Won’t return.
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November 2023 by tj dilch
I had them mount my 35’s on my dodge ram on my dropstar rims got the truck back rear tires had almost 100psi in them and they snapped my center cap for my rims was glad they would mount the tires but very disappointed with everything after it was done will most likely be going to a different shop next time
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September 2023 by Marsha Dawson
I was very pleased with the service. I dealt with C. J. years ago. I needed new tires and I wasn't going to the dealership. Thank you for keeping me up to date.
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September 2023 by dylan Griest
The manager reached out to me to let me know she made a mistake and owned up to their mistake and reimbursed me for the money that was owed. They do a fantastic business and honesty goes a long way! Got an oil change done and they originally charged me 83 dollars but realized a mistake was made and took 53 dollars off the bill to accommodate the mistake. Glad to be a customer there. Will be back again after speaking to the manager!
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August 2023 by Gil Linde
great job recommending tires and doing the maintenance work!!May i suggest to always put in 2 psi more than the sticker. Especially in the fall when cooling tires loose pressure. thanks
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August 2023 by B Goodolf
Overall service was good. Did not appreciate finding out after I paid the bill that there was a $79 charge for warranty on tires. I was led to believe the 70 thousand mile warranty was included with the tires. That was most deceptive and not legal to not explain the charge as seperate at time of purchase.Most disappointed in That CJ method.
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August 2023 by Dave Mazie
Staff was indifferent and rude. 3 people at front desk chatting away, asked for staff to check k rim sizes, never responded. When I asked how long I needed to wait, response was as long as it takes to get done
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August 2023 by Amanda Maldonado
Exceptional Mechanic: Timely, Professional, and Incredibly Helpful!I recently had the pleasure of experiencing top-tier service provided by Kyle (Assistant Manager) and Jess (Operations Manger) at CJ’s Tire in New Holland. If you're seeking a mechanic who embodies timeliness, professionalism, and unmatched helpfulness, look no further!First and foremost, I scheduled my appointment the day before for not one but TWO vehicles. I was thoroughly impressed by how efficiently they managed their time without compromising the quality of their work.Professionalism radiated in every interaction I had with Kyle and Jess.Their knowledge and expertise were immediately apparent, as they diagnosed and explained the issues my vehicles were facing.What truly sets Kyle and Jess apart is their exceptional helpfulness. They took the time to walk me through each step of the repair process, patiently answering my questions and addressing any concerns I had.Their dedication to customer satisfaction was evident in their willingness to go above and beyond, making sure I felt comfortable and informed throughout the entire experience. They understood my budget and found the best solution for my vehicle and wallet.All in all, Kyle and Jess at CJ’s Tires are true gems in the industry. Their timeliness, professionalism, and remarkable helpfulness make them a standout choice for anyone in need of car repair and maintenance. I wholeheartedly recommend them!
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July 2023 by Wilmer Gehman
I was there for a complimentary tire rotation. After the rotation, I was told my front brake pads were “metal on metal” and it was implied that the battery needed replaced. It turned out that neither of these could be corroborated. I appreciate the complimentary rotation and “10-point check.” Some more honesty and integrity would also be appreciated.
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July 2023 by Alicia Van Leuven
I had called to a quote on brake's for my vehicle and I was asking a question and was hung up on they need to work on their customer service skills
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July 2023 by Stormalong John
Only (thought) I needed one tire replaced because of what I perceived to be sidewall damage. The mechanic brought the car in the shop and tested it and told me it was in fine shape and didn't need to be replaced. I really appreciated his honesty and I'll be back in the future.
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July 2023 by paul Mohr
Tire availability and pricing good. The woman working the front desk was extremely helpful.
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April 2023 by Bryan Leid
Following a failed inspection of my vehicle the incorrect reason for inspection failure was listed on service order. This cost me in excess of an extra $100+ in parts that weren't actually required. After I completed the repairs, which now cost in excess of $300+ in parts, I returned the vehicle to be reinspected. I brought it to their attention that the repairs required were listed on the invoice incorrectly. It and I was unfortunatelyignored.No apology or anything. That was probably the most disappointing part.
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April 2023 by Clint Wise
I ordered the wrong tire size, but CJs realized the safety concern, called and installed the correct tires at a great price! Easy to work with and great service all around!
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April 2023 by Clint W.
I ordered the wrong size tires for my car online, they put them on and realized it was a safety issue. They had correct tires in stock and installed those with no extra charge! Great people, easy to work with and more than fair!
