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April 2024 by Daniel Peckinpaugh
Come here regularly enough as it's local. I either have an awesome time or an irritating time. I've found that my order is messed up periodically or instructions for items ignored or entirely missing food. It's fast food and I understand, however the trend has been that the larger male manager is always there when I have trouble. Tonight I had to write this review though because I found I was missing a sandwich when I got home. It was for the wife so I ran back out, went inside to the counter, and patiently waited to catch someone's attention. THE MANAGER looked right at me, turned away, grabbed his headset saying, "hi can I take your order" and just stood next to the window. Thank goodness for the young woman working for him that night, she was quick to help me replace my missing food and be on my way. But always, ALWAYS, with this guy. His body language screams "I don't care, I can't wait to close, and I don't really want to be here" everytime I'm here and he's here. I just want to come and enjoy my visit.Any other time I'm here and he isn't I find my orders well handled, the staff is literally smiling more, and I NEVER have to come back. I'd love to get in touch with McDonalds directly about it.Maybe next time I'll read his name tag, that is if his back isn't to me making an obvious effort to ignore me.
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April 2024 by Daniel Piñeyro
Always fast and friendly!
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March 2024 by JIMI IANNIZZOTTO
Service could be quicker as many people were waiting for their orders. But they were polite and apologetic.
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February 2024 by Jose Q
I was passing thru the area and I asked for a courtesy cup to stay hydrated as I continued to my next destination. The manager said "NO!" in a kinda mean // condescending way. I went to the counter and ordered a regular drink and literally stood there for 2 minutes while the manager was in the back laughing it up and telling jokes. I looked at my watch. It doesn't take that long to hand a plastic cup to a customer. I mentioned it to the manager and she had the same type of rude attitude as before. As a former McDonald's worker myself I'm disappointed. They already have less than 4 stars too. Kinda sad.
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February 2024 by joker freak 1973
McDonald's is always hit or miss. It always depends on the food and if you get it when it is fresh. As far as McDonald's goes, this particular one has been decent about 85% of the time. Like I said, it depends on the time of day and what you ordered.
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February 2024 by Richard Cotton
Everything was fine.
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February 2024 by D. G.
The service was highly disrespectful and they still messed up my order I would rather go the extra few miles to go to the McDonald's in Ephrata near the giant then come back to this establishment!
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February 2024 by Jae jen
Ok, today was my breaking point. Lol! Third time I've ever ordered happy meals with extra fries, that is an option on the mobile app, and it's never been right. I've had to go back and ask the first 2 times. This third time, I opened it right at the window and it only had one fry. I told the person that I ordered extra fries with my happy meals and he said that both fries are in the same little white small fry bag. I gave up. I know there's no extra charge for the extra fries, but the order is still wrong. I'm just not going to order an extra fry anymore and not have to have the hassle of telling them they got my order wrong again. Obviously this time, the guy didn't feel like going back to grab the fries. I just said ok and went along. I mean, if the fries were "put together in the same bag", then that just means you pack that little small fry really well. Doesn't mean it's an "extra" fry packed into it. Lol. I gave up! Mcds disappointed me again. It's like as if they DON'T want to give out that extra fry. Then don't put it as an option.
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January 2024 by Susan K
Check your order when going thru drive thru. That's my only issue!
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January 2024 by Almando Perez
It's very cold in the restaurant for customers, and in the summer very hot. Why are they using heat or air conditioning. Manager needs to be fired for inhumane atmosphere.
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January 2024 by Yolo Moua
This place is trash, food is horribly made, don't even deserve min
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November 2023 by Sherry Holman
Every time I come here, it's always an issue. My order screwed up or it takes forever to get through. They parked me and it took twenty five minutes for them to bring me my food after spending a half an hour in the line waiting to order Then my sandwich was wrong anyway still had cheese on it when I ordered Ordered without
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November 2023 by Bobby BigPlays
Usually slow service followed up by often messed up orders. Don’t waste your time drive 5 minutes further to go to another one.
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October 2023 by David Hughes
Forgot French Fries on my drive thru
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September 2023 by rick S
The order was correct and the food was hot and fresh and was delivered to our table with friendly service. The last 3 times we've been to other McDonald's in the area there was always an issue with the order. Either it wasn't correct or was so overcooked it was discussing!! So excellent job to the New Holland McDonald's crew!!!