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February 2024 by ana Santiago
The service department did everything possible to fix my jeep I haven't had for a year yet. Hopefully this fix works
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February 2024 by David Buchmoyer
We have bought 2 vehicles from here.1st a dodge journey, and in 2020 new ram 2500.they are our go to car and truck place!
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February 2024 by Mark Pugh
Worst experience ever!!! After a month of being lied too...and phone calls to other dealerships....My jeep is done.
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October 2023 by Derek Martin
Great work and customer service.
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August 2023 by Simon Elmore
First come. First served. Oil change, tire rotation, multi-point inspect. In and out in an hour. Doug was straightforward, not pushy. Will definitely be coming back.
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July 2023 by Alex Muturi
Very busy but well managed, clean service center. There is plenty snacks and drinks while you wait.
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March 2023 by Christine M Campisi
I was in Lancaster on Columbus day weekend for shopping and my fob stopped working. I was having trouble starting my jeep. I went to this location on a Saturday, October 8th at 10 am and was met with the most professional and helpful people I have ever had the pleasure of meeting. The two men in the parts department were great! Since I was so far from home (Queens, NY) I was somewhat stressed about my truck not working. They took the time to show me how to open the fob and change the battery-who knew there was a key in there! I highly reccommend this location. I might have to come back and get my next car here.Thank you for everything.
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March 2023 by Ida Schiaroli
Very disappointed. Went for four new tires. Was told it would take 2-21/2 hours. It took 31/2 hours, and I think it would have been longer had I not inquired about the delay. I was told there was a back up of people who were waiting for their cars, as was I. Why would they schedule this many appointments if they couldn't handle it? I have had service there before and will probably go again but this particular visit was highly unacceptable.
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May 2022 by Evan H.
Fast service, and they don't try to oversell you on things you don't need. I came in for a standard inspection, oil change, and tire rotation, and reported that I had a noise in one wheel, and that my brake pedal would shake a little bit when they got hot. They checked everything, nothing was wrong with the wheel, rotors, brakes, nothing. I thought there was an issue so they could have easily charged me to have my rotors and brake pads replaced and I wouldn't have questioned it, but they didn't. The service was quick, as soon as your in for your appointment they almost immediately pull your car back. The wait was not too long and they have a great waiting area with a self checkout snack counter! My only issue was that when they had addressed that issue of the noise I heard (choppy tires) they had moved the tire that did that to a wheel they thought would be less bothersome but it had made it significantly worse. It's no longer a big deal as they have worn down further to a more uniformed surface, but for the month or so it was louder than ever was quite annoying. Nothing that hindered my ability to drive it safely and it wasn't worth my time to get it checked out again, but regardless could have been better. (I wouldn't blame it on them as the solution of moving the tire was of standard procedure of tire rotations, and they would have no way of knowing that it'd end up being louder. Absolutely no negligence involved with that it was simply an inconvenience.
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March 2022 by Cronic -X
Lots of knowledge. Trustworthy
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July 2020 by Courtney K.
SCAMMERS! Every time I go there they tell me something is wrong with my car that is not. They always try to get me to spend more money. I sat and waited for my car and listened to them try and scam other people! I had my oil changed and went on vacation and came back and it was leaking everywhere. According to them, the tech said there was no gasket on the drain plug when they changed it; yet, it never leaked before I took it there. Why wouldn't they have said something at the time instead of allowing oil to leak everywhere? They fixed it without charge BUT now tried to tell me that my battery was dead after they just checked it a week ago and it was fine. They also said my check engine light was on and when I drove it after refusing to have them replace my battery there was no light and nothing else was wrong with my car. I never had an issue with my battery and have yet to still have an issue with my battery since.
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October 2014 by Deborah C.
This place services Toyota ford dodge Chrysler ram . They are a dealer they are very nice the place is clean and well keep . The prices are great there waiting room is nice . I will have my vehicle services here for now on
