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February 2023 by Raymond E.
took my truck for oil change and inspection it had 31350 miles on it they told me my wipers were bad i said we just replaced the in nov. they told me they smear bull s*** while i was there i hear them tell 2 other people they needed wipers hummm? they told me my cab third brake light wasn't working single brake light they could diagnose the problem at 170.00 per hour wow after that they were unable to pass the truck light wouldn't work so my bill was 472.00
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July 2022 by Brian Fries
So very grateful for the team at New Holland Ford for getting us into our brand new 2022 Ford Explorer. Jonathan was an awesome partner who made the entire process painless when the loss of our original vehicle was quite painful. Highly recommend them to anyone who is searching for something new.
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May 2022 by Evan H.
Fast service, and they don't try to oversell you on things you don't need. I came in for a standard inspection, oil change, and tire rotation, and reported that I had a noise in one wheel, and that my brake pedal would shake a little bit when they got hot. They checked everything, nothing was wrong with the wheel, rotors, brakes, nothing. I thought there was an issue so they could have easily charged me to have my rotors and brake pads replaced and I wouldn't have questioned it, but they didn't. The service was quick, as soon as your in for your appointment they almost immediately pull your car back. The wait was not too long and they have a great waiting area with a self checkout snack counter! My only issue was that when they had addressed that issue of the noise I heard (choppy tires) they had moved the tire that did that to a wheel they thought would be less bothersome but it had made it significantly worse. It's no longer a big deal as they have worn down further to a more uniformed surface, but for the month or so it was louder than ever was quite annoying. Nothing that hindered my ability to drive it safely and it wasn't worth my time to get it checked out again, but regardless could have been better. (I wouldn't blame it on them as the solution of moving the tire was of standard procedure of tire rotations, and they would have no way of knowing that it'd end up being louder. Absolutely no negligence involved with that it was simply an inconvenience.
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December 2021 by Stephen Holland
Tom Weaver was extremely helpful and took my inquiry about a truck into a wrapped deal in 2 days and gave me the best trade deal of 4 other Ford dealers which made the 250 mile drive to them well worth it . I also liked the no pressure for extras a lot of dealers press hard on , I simply stated I did not wish to purchase extra coverages and we moved right along and finalized all paperwork very quickly !! I would highly recommend buying from them and when my next purchase arrises they will be one of the first dealers Inquire !
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January 2021 by Cindy Boyer
Love the diesel service, they have always been fantastic. I was very disappointed today to see service advisors and customers with their masks off. It is no wonder this virus continues to spread. Couldn’t wait to leave!
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October 2020 by Tony Dusko
Great experience with Service Department! Greg Spangler and the techs went out of their way to make sure my car was fixed right. The work done was of very high quality. My car was in the shop for several days and Greg communicated very well with me throughout the process. I appreciate that in a service shop. It is a 45 minute drive for me but, I will still choose New Holland over any other dealer for my service needs. Like others will tell you, they are worth the drive!
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September 2020 by Brian L. Weiland
I bought a new jeep from them. Ricky Hernandez is the GREATEST salesman I ever had. He knew I had kids and an extremely busy schedule so he had my car appraised from pictures I texted him. prior to buying he must have worked out 10 deals over 8-12 months for me while i was waiting to get right side up on my wife's car. When the time finally came to buy he had all the details worked out so that all I had to do was test drive the one I wanted and was out of there in an hour. TH
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July 2020 by Courtney K.
SCAMMERS! Every time I go there they tell me something is wrong with my car that is not. They always try to get me to spend more money. I sat and waited for my car and listened to them try and scam other people! I had my oil changed and went on vacation and came back and it was leaking everywhere. According to them, the tech said there was no gasket on the drain plug when they changed it; yet, it never leaked before I took it there. Why wouldn't they have said something at the time instead of allowing oil to leak everywhere? They fixed it without charge BUT now tried to tell me that my battery was dead after they just checked it a week ago and it was fine. They also said my check engine light was on and when I drove it after refusing to have them replace my battery there was no light and nothing else was wrong with my car. I never had an issue with my battery and have yet to still have an issue with my battery since.
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June 2020 by hoovy
Very good customer service and excellent inventory in stock. It is very hard to beat their prices, and it seems like they can always find the part that I am requesting. I don't know that they ever messed up on my orders!
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July 2019 by Deborah C.
Went here to get my car check that's under warranty with 7k on the clock and was told there was a diagnostic charge to look at the two concerns . I told her the car is still under warranty and she said if it wasn't covered . I use to love this place ever since Penske took over this place it went to chit !! Rip off place I told her to give me my keys and then she scribble out the charge and I said still give me my keys as this shouldn't of even been on there . I will be contacting for on this matter later today
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January 2019 by Nina D.
I've experienced some dishonesty and rude behavior from the service people. I wasn't asked if I wanted synthetic oil in my car, but they put in anyway. When I pressed them about it they replied "That is what the manufacturer recommends". That isn't true! Now I have found that oil changes will run me $50-70 depending on if I get an oil filter changed out. I asked around if I could just switch back & was told I would need an oil flush. One advantage is I don't need an oil change but once every 7,000miles. I've emailed the management and waiting to hear back. They also told me I needed things during my Inspection that other shops never mandated. Odd.
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December 2018 by Adriana V.
I am always so impressed when I come here. Today, On Christmas Eve, I was able to schedule an appointment and still, everyone was so friendly! Their waiting area is very nice and clean, and they always make sure that their service is both, thorough and fast. Thanks for always being a place I can count on with my vehicle!
