New Hope Cyclery is a highly regarded bike shop known for its spectacular service and helpful staff. Customers frequently praise the team for their quick and efficient repairs, often completing bike work by the next day. They are appreciated for going above and beyond, such as driving to meet customers on the trail with replacement batteries or fixing bikes promptly to get riders back on the road. The staff is described as friendly, kind, and professional, providing expert advice and assistance whether fixing pedals, inflating tires, or handling more complex repairs like loose crank arms. They are also flexible with reservations, easily switching from electric to non-electric bike rentals when needed. Many customers highlight the shop’s willingness to help in urgent situations, including fixing flats, inflating tires, and identifying potential issues like bulging sidewalls. Overall, New Hope Cyclery is considered a great bike shop with excellent customer service, technical knowledge, and a helpful attitude that makes every visit a positive experience.
Amazing shop! Really friendly, helpful staff. Rental bikes in great condition and idea for the terrain - fat tires for the trails, very lightweight to carry across bridges. I would highly recommend this place to anyone looking to explore the area on bike!
May 2025
Needed an emergency service on my MTB. New Hope Cyclery, got me back on the trails to complete my 210km journey. Highly recommend!!! Lots of bikes for sale and rent. Great service, attention to customer service & satisfaction.
April 2025
I came in to repair a flat. It was weird inside- very nice inventory and building but there was just one guy working and no music or anything. And no acknowledgement of the rest of us milling about. There was a line forming and one guy left. But my tire got a new tube and I was there a total of about 30 minutes. Thanks!
