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September 2022 by David M.
PNC is the worst bank I've ever dealt with. Without explanation, they cancelled my checking account. I never had a check returned for insufficient funds, never had any problems with my account. I'm an 80 year old man with no car who will now have to walk 3 miles each way to the nearest bank to open a new account. When I called the bank, I was given no explanation for this cancellation and that their policy was to not discuss any reason for their cruel and inexplicable decision to kick me to the curb. So much for customer service!
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September 2022 by Ken and Diane Powell
We have 2 bank accounts at this branch.I have yet to have anyone other than one teller to say "thank you" whenever my transction is completed inside the branch. I guess PNC teaches rudeness. Also, it seems PNC only hires tellers who have their noses pierced & an assortment of tattos on there arms, necks, legs & God only know where else. Can PNC get more unprofessional?
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March 2022 by David Koebler
Per this branch. The outside drive through ATMs are consistently out of cash. Specifically the machine farthest from the teller window. Over a dozen times I have driven up, sat in line, on a random hour (not hot banking hours like Friday payday hours) and find out the machine is out of cash. Forcing me to drive around the bank again to the other machine or have to get out to use the machine by the door. In the grand scheme of things it's not a huge inconvenience but it is very annoying.
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March 2022 by Erica B
Slow as a snail and just as rude. Will be changing banks
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December 2021 by Farkhod Karimov
Never helpful this branch. Wait long just for asking simple question. What the reason of hiring employees who know nothing
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September 2021 by Jody Evans
Went there to get something with my account information so I could set up direct deposit for a job. The woman goes well i can print you off a check. I said great. She was kind of rude. Then never told me that they charge you to print off a check.. and in doing so they overdrafted my account. Guess I will be driving the extra miles to a different branch from now on.
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September 2021 by Carles Kemp
Not a good bank ..for people of color to bank at! I had a bad experience of racial profiling at this branch?
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July 2021 by Richard Langin
Very nice bank, very clean and the service is friendly and helpful
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May 2021 by Brian Ober
Wouldn’t even give 1 star if I had the option. Rude, slow, incompetent, unprofessional. The Lower Burrell branch was fantastic. Judging by the amount of similar reviews here, Corporate had better straighten this place out.. Will be closing all accounts.
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April 2021 by Matt Sullivan
Every time I go here, there's always one ATM out of order. Always. On Friday 4/16/21 all 3 outdoor ATMs were out of cash. This PNC branch location is hands down, the worst PNC location I've ever encountered.
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March 2021 by Mike McMunn
With the exception of the day she initially setup our accounts every experience I have ever had with Ruth has been overwhelmingly negative.
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July 2020 by Debbie Rearick
Only reason I go there is that is where we do our banking for work. Used to go to LB branch. They don't pick up the phone when you call a change order in, then they have a attitude when you go in without first calling. I was in the middle of a transaction with a teller and she actually stopped with my transaction to answer a email from corporate. The other teller waited on 4 people in the whole time I was there with this particular teller. Uunbievable.
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May 2020 by ashley lindo
This is ridiculous that you have to wait in line for at least 1/2 hours. If they would not have closed the Lower Burrell branch. Then to top it off they took the ATM MACHINES OUT. That is horrible.
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February 2020 by Branden Schaub
Great when your opening and account or getting a loan. If you want to get anything over $800 out go to a different bank, they claim to "not have that much" and tell you to come back in a few weeks every single time. Atleast one of their arms is always out of order and the other is out of certain bills giving you a few hundred in 5s.
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February 2020 by M S
Every time I go here, there's always one ATM out of order.
