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October 2023 by Nathan Harner
We had a company uniform contract which was set to expire. Our Unifirst account rep (Nick) said that if we email saying we were not going to renew our contract, that they wouldn’t automatically renew it. We are still receiving invoices for the account which ended in July and the Uniforms haven’t been picked up and cleaned in months, even prior to the contract expiring. Additionally, we were told that even though we cancelled automatic renewal, it didn’t specify the date and they didn’t process our account closure until a month later. Telling us we were responsible for paying the invoices during the added time they left our account open. Tried calling multiple times but no one will call back so all communication is done through email, which i think they only check once a week based off of response times.The same thing happened when we cancelled a separate floor mat contract last year so it wasn’t just a one time situation for us.
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August 2023 by Kimberley Giangiuli
This is by far the worst company to deal with. They refuse to ever have a conversation with business owners and then over charge and try to send you to collection. HORRIBLE
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February 2022 by Matt Schlegel
Reliable yes. If you want to babysit a company to make sure they are not ripping you off this is right up your alley. Constant price increases. I have to count my towels weekly to make sure everything is correct. They add on “required” charges that are not required.
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November 2021 by C Wallace
I bought out my contract and they still tried billing me. They are extremely difficult to deal with and their services are poor. I recommend anyone else but Unifirst.
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June 2021 by Chris Gault
Cody delivers for the shop I work at he is awesome. On time professional and very friendly
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May 2021 by Amanda Forsythe
This is a reliable company with great people. The office staff I've spoken with are very nice and accommodating. More importantly, their employees in the field are outstanding. Our regular mat guy, Cody, is always punctual and friendly. He takes the time to engage with employees and communicates any changes to his schedule. Great group!
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May 2021 by Fred Cardillo
Cody delivers our uniforms, shop towels and shop rags every week. He is always on time and very pleasant. He takes great care to insure we receive the correct products. I'm sure he's a valuable employee for UniFirst.
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May 2021 by Frazier Plumbing
A+ service. Cody is very knowledgeable and professional. He takes care of our needs immediately and is able to answer all of our questions. Highly recommend!!
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May 2021 by Kelly Pahel
Cody is very professional, punctual, and friendly. He delivers to our repair shop that is connected to our asphalt company. We appreciate the great service!
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May 2021 by Robert Betts
Uwe is very helpful and personable. Anytime we have inventory questions or suggestions he responds in a quick and efficient manner. He always makes sure that we have what we ordered.
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May 2021 by David Bollinger
Good service! Uwe is the best delivery man, always friendly and outgoing! Christina Leone has been great as well, very accommodating of our request and needs!
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May 2021 by Gene Williams
Uwe is a great asset to this company. He has serviced our account at our steel fab shop to our highest expectations. He's always pleasant to deal with and handles our day to day needs professionally and quickly.
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May 2021 by Tina Fritch
Uwe is a delight each time he comes into the office. He is always courteous when we are on the phone and patiently waits for one of us to get off to sign the invoice. Thank you Uwe for your service.
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May 2021 by Michael Pifferetti
Cody is a great guy he is very respectful, friendly and is always smiling. Cody does a great job servicing Asian Automotive every week.
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December 2020 by Alan Larimer
Charges for items and services not completed. Runaround to have issues addressed. Credit is promised then not given, so that amount is withheld from payment. Suddenly a bunch of "past due" bills (which have been paid) are sent.12 NOV: Called customer support who ensured me that no bills were past due. Again promised a credit which was never received.02 DEC: Spoke to the service manager, Jason. He promised that he would talk with the driver to see what was happening, ensure it wouldn't happen again, and write off the next invoice. None of that happened as he never returned my call.15 DEC: Drove to the facility to retrieve the key since the incomplete service happened again. Spoke with the branch manager, Chuck. He said the key was in the truck, not at the facility, but that he would have it brought to the store for me the next day. Yet another promise to not bill for the next service.16 DEC: Had to call since the key had not been returned and no word from Chuck. Apparently the driver has the key to my business AT THEIR HOUSE!!
