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January 2024 by Melanie W.
We just had our propane tank filled today by Aero Energy. The propane delivery man, Ryan was very friendly and answered all my questions thoroughly. We ordered our propane online and let them know there was no rush, and we received our delivery within a few days. Aero is a nice company to work with and has been very efficient for us !Their online ordering and customer service are very easy to work with.
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September 2023 by James E.
Aero Energy charges labor from the time the technician leaves their shop until after tech has left the customer's premisis. In my case, the travel time was exeggerated and in addition the tech sat in my driveway talking on his cell phone after finishing job. This travel time added one-half hour to the labor charge on top of the charges for coming. Aero Energy should disclose upfront that the labor charge clock starts when tech heads out from shop or his previous location. In other words, the tech gets paid for his driving and cell phone time. The work was completed in professional manner.
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January 2023 by SRT “SRT8Rob” Hemi
They have ethanol-free fuel. 90 octane. Have to use an automated kiosk to pump gas. You get a pin number.
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May 2022 by Kevin Brown
Has ethanol.free gas but card machine can be pain to deal with and touchy
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December 2021 by Kevin H.
Called to request a quote to install a 120 lb Propane Tank for auxiliary gas fireplace heating as advertised per their website. I have another HVAC person to install the fireplace and run the lines, all I need is the tank sale and install. When I finally got through, I was informed that they are no longer "accepting" new accounts for this type of application. Don't advertise it if you are not going to provide it.
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July 2021 by Sheila Becker
My only complaint is that you can't get a receipt for fuel purchased
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March 2020 by Tim F.
I called Aero to set the pressure from my tank to my furnace they told me you'll be a $120 over the phone the tech was here for one minute and he handed me a bill for $220 I no longer do business with Aero
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January 2020 by Dylan M.
I had aero installed a new propane tank for me. They required me to pay for my tank in full before they would even schedule my installation or give me an install date. I offered to pay for the tank at time of delivery. Why should I pay them in full before receiving any product or service? The installer was an older man who told me that he was too old to climb into the hole where the tank was to be installed and place the leveling blocks needed to install the tank. Then they did not set up a delivery for the first fill that they told me I had to purchase from them as part of the installation of the tank. Then 9 months after the tank was installed a leak developed in the line that aero installed. I called them to have someone come fix the leak. The customer service rep that answered the phone told me that the company does not warranty there workmanship only the tank in the ground for the first year. I called a reputable local company to come fix the leak at my cost. After the other company completed the repair, I got a call from a service rep from aero that said they could come look at the problem and it would be covered under warranty. So I am out the cost of the repair plus who knows how much propane that leaked due to poor workmanship. I would not recommend this company.
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July 2018 by Megan S.
We had the salesman Jason Trish out three weeks ago to provide an estimate for a replacement oil burner. Upon leaving that day he told me I would have the estimate by the following Monday. When a week passed and I had not heard anything, I emailed him asking when I could expect it. The response I received said he would attempt to get it to me the next day, that he was swamped with No AC issues. Nothing came the following day. Fine, I understand it's summer so AC comes first. It has now been three weeks since his initial visit and he has made no contact, not even to say he will get to it. I realize it's just an estimate, but it's not a small replacement and it will be a chunk of money that we have to pay so it would be nice to know what we should expect ahead of time.
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January 2018 by Steve G.
Called to check pricing on fuel. They couldn't price it without putting me on with a sales rep. No need. First and last time I call.
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January 2018 by Nate M.
Absolutely not impressed, called to get propane, they said it would be a few weeks delivery after verifying that I own my own tanks.
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September 2017 by Wanda S.
I used Aero Energy for house oil delivery and yearly service contract to maintain the furnace for one property as far back as 1999 and another as far back as 2003. I've done monthly delivery and I've pre-paid for oil through the years. Out of the blue with no explanation, I received two checks in the mail from Aero with no correspondence. When I called, I was told that my two accounts were terminated. It's September, at the start of the winter season. I returned the checks, not knowing the conditions. I believe if Aero needs to sever relationships with a client and breach two active service contracts, it should be according to the agreement with sufficient notice and an explanation. Aero Energy acted in a very unprofessional manner. Is something internal happening at Aero Energy that is sounding the alarms?
