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November 2023 by Julie Cartwright
The technicians at the shop went above and beyond to get my truck back on the road even as they were closing for the night. I highly recommend this shop. They are wonderful!
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November 2023 by Billy
I often deal with Ryder New Stanton for getting rentals in a quick pinch. Alyssa is always accommodating and super helpful.
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October 2023 by SuperSalty Peanut
Worst service I've seen in my life... 3rd time I was to get a PM and rach time takes longer than the last... poor communication and out of the 5 people working on the trailer only 1 was actually working on it... don't reccomend but my company forces us to use them...
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September 2023 by Daniel Anderson
My place of employment
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May 2023 by Carl Smith
Rep was very helpful . The process went smoothly and in a timely manner.
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October 2022 by Jared Long
Terrible drivers
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March 2022 by Vince Dongiovanni
Quick service
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December 2021 by Suzan Slape
Helpful
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September 2021 by Sirach Israel
Fast and great.
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May 2021 by Julie Lewandowski
Very helpful, professional and cared about our need. Very friendly that goes along way.
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October 2020 by Gerald Hurst
Very great transaction. Adam was a great help!!
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July 2020 by C&R Logistics
My company bought a top tier Semi Truck from Ryder with a 10k down payment on May 29, we went to pick the truck up out of Wayland Mi,on June 5 and it would not start when we initially picked it up, had to wait 5 hours just for them to start a truck that was paid for a week prior, but they advertise your vehicle as top tier ready to ride, inspected dot certified. On the maiden voyage the ac didn’t work and the truck started throwing codes and force stopping, we took it to the shop as soon as we got to Pittsburgh, they fixed the ac and their was a coolant issue that it went to the shop for the next day, it didn’t come out the shop for a week, we went on a trip and had to put it in the shop ourself while it was on the road, it was found that it was overfilled with oil and the coolant issue was still there, we got the oil issue fixed on our own dollar, and bought it back to the Ryder shop for the same coolant issue, it came out of the shop with the same leak and the same problem, we put it back in the shop the same day, ryder even towed it on their dime because it was their mess up, our truck was in the Ryder shop for 14 days while they kept saying the part wasn’t in meanwhile the part was 30 minutes up the road I had to go and sit in their shop for over 5 hours because they weren’t working on it, they finally tell us it’s fixed, we go to the truck start it up, it’s the same codes, we go in and ask “hey I thought the truck was done it has the same stop engine codes” he throws his hands up and says I don’t know we’ve tried everything the first Ryder you guys took it to should have told you to take it to Volvo I said you guys were the first Ryder we took it to, he throws his hands again and says well I don’t know we’ll take it to Volvo tonight. Volvo gets the truck and we get this email: We have received the estimate for your unit and the repairs will be $13K. I’m sending the estimate to management for review/approval due to the cost of repairs.The following repairs are listed: (diesel fuel found in the radiator, causing the coolant light to come on)all injectors & cups, thermostat, oil cooler needs to be resealed.I will send another update once I get a response from management. How is this a top tier truck?We have taken every measure to talk to anyone to help us, our representative Chad Brigham was of absolutely no help, I get up every morning at 6 am I’m calling him by 9-10 every day until 1pm or later everyday and he never answers or returns calls or emails and if he does he says “I’ll check into it and call you back” literally NEVER DOES, his Supervisor Christina NGO I’ve called her over 50x not one call back not one email, I’ve called corporate not one email or return call.We’ve had this truck for over a month and have lost so much revenue, We have even missed a 175k loan because our volume decreased in the last month because of this issue, our company literally makes $1500+ every 24 hours with bank and A/R reports to prove our revenue and we’ve been out of business for over 40 days YOU DO THE MATH ON WHAT OUR COMPANY HAS LOST, We asked for a rental we were told to go to a Ryder and pay for a rental and they would reimburse us LOL why do we have to go and pay ryder for Ryder to reimburse us, if our company was of any value and you see it’s your fault we should have just been emailed a location to go pick the rental up and go from there but we have to pay for it, how absurd is that. Ryder is a company/brand that I thought lived up to its name and reputation, but this situation that we are in let’s us know that RYDER does not care or represent anything but greed, to be in a national epidemic in the trucking industry is already gruesome, but to be a 9 month old company and buy a top tier truck with a warranty that isn’t what was advertised and not getting any help for over a month, I don’t think you could even fathom what it could do to a company. We have bills that we have to pay drivers that have been out of work insurance trailers etc that can’t be paid because we have a truck that doesn’t work. CHARACTERLIMITEXCEED
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April 2019 by Dancing Dream
Excellent customer service.
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January 2019 by Mack Lee
The worst of all Ryder shops
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October 2018 by Jim Nick
Business as usual