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February 2024 by Evan Laird
Received exceptional service from the two employees working last night. Each went entirely above and beyond to make sure I was taken care of. It was refreshing to interact with such knowledgeable and caring people. Thank you!
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January 2024 by Bryan Montague
Customer center located in the bottom of building. Parking right outside entrance doors labeled for center during operating hours. Carts available for heavy items.
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January 2024 by Matthew Overly
Biggest group of idiots in the business.. 3 years I've lived at my address and I've only had 1 package delivered properly and you can never get anything fixed when you call them.. You pay money for a delivery service and it's on you at the end because they are not held accountable for their incompetence..
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January 2024 by Liam Helms
will not take phone calls, will not allow phone calls, the computer on the phone shows that they dont care. I have 5 packages that they keep trying to deliver at 2am and then "report a problem with delivery" then you cant get anyone to take a phone call. UPS is a joke, why do people still use them? They screw up everything they touch. They say call this 888 number to talk to a motivated team member, but then the computer says no no no no... well have several thousands of dollars of packages that they have basically stolen at this point.
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January 2024 by Br. John Fisher Helms, OSB
will not take phone calls, will not allow phone calls, the computer on the phone shows that they dont care. I have 5 packages that they keep trying to deliver at 2am and then "report a problem with delivery" then you cant get anyone to take a phone call. UPS is a joke, why do people still use them? They screw up everything they touch. They say call this 888 number to talk to a motivated team member, but then the computer says no no no no... well have several thousands of dollars of packages that they have basically stolen at this point.
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December 2023 by Julie Felton
I've been here to drop off many packages over the past two months. Customer service has always been excellent. They've brought out hand trucks when I've brought in big loads, helped me carry in smaller loads, and just now re-taped a box that I forgot to fully seal on the bottom. When I don't have time to drop off packages myself, I've scheduled pickups. My packages have always gotten to their destination on time.
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December 2023 by A H
The last three packages received were in damaged packaging. The last one the driver marked it as "Met Customer" which is a complete lie. He stood at the bottom of 14 steps and THREW the package onto the porch. Landed just at the edge of the last step. Repeated pattern with them. Anyone driving by could see the package and grab it. Lazy and honestly, rude.
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December 2023 by Veronica Fitzgerald
Didn’t even ring the bell for my package. If a signature is required, please put some effort into knocking etc and wait for the person to reach the door. Especially, close to the holidays.
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December 2023 by Jennifer Tolbert
This place will drive you CRAZY! You cannot get a human on the phone I’ve called at least 15 times searching for my paycheck, which is is two weeks late!
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December 2023 by Michael Porinchak
0 updates on my packages progress that's due to be delivered Nov. 17. Now, the truck was late and it's due to be delivered on the 20th. So it's in New Stanton,, I can see UPS from my window. Like 1/4 mile away. I TRY to call their too just pick it up myself. But you can't talk to anyone, but they make it sound like, IF I payed for their UPS goodies, I could do more????I'm just sick of automated phone calls that are useless to the person making the call.
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October 2023 by Kevin Midgley
The woman working the customer service counter was terrific. Very helpful.
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October 2023 by AltoonaYerPiano
EDIT: I'm raising my review to three stars because after contacting several people, my parcel was located and in motion once again. I've still overall got mixed feelings about this UPS facility but I'll raise it from 2 stars (I dislike it) to 3 stars (I like it a little).I always dread when my package arrives at the New Stanton distribution center. While I (usually) do end up getting my package, more often than not, it sits in limbo there for days. For example, I recently ordered a package on September 20, it shipped out on September 21, it arrived at its first destination on September 22, it arrived at New Stanton on September 23 very early in the day. It's currently September 25 and has showed no signs of movement. It was an expensive package, too, meant as an early order Christmas present. I live only about 80 miles away from New Stanton so if there's no movement by September 28 (the original expect-by-date, before it was moved ahead to September 25, today), I may just drive there myself to pick it up, despite the horrific gas prices.This review isn't just based on a single experience, as I know some people fire off one-star and two-star reviews while in an emotional state, sometimes unrelated to the goods or service itself, but an ongoing issue. The two stars is because I eventually do receive my packages (with one exception) and because I have had a few good experiences with package delivery efficiency.
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August 2023 by DJ Mattis
UPS IS WORTHLESSAs the rest of the reviews they can get it rite and delay shipments all the time and now they delay at the end of the day so I offer to pick it up at New Stanton Facility and they tell me I can not pick it up till monday anyway now that it's late enough for them to request me picking it up so they as usual don't wanna do anything their job is for to ensure shipments get to there destination on time.UPS IS WORTHLESS
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August 2023 by I’m not a cat
Received a box full of red liquid that they dumped on the postal service to deliver. The box contained 12 other items and half a gallon of strawberry drink. The box should have never been given to the postal service. Very unprofessional and now I’m out $120. Thanks ups
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July 2023 by Jordyn Baker
I pray no one has to deal with this company they screw people out on money they earn!!!extremely disrespectful!!! Smells like gym it’s disgusting take your business else where and save yourself a headache!!!