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February 2024 by Anne Marie Rosato
I have been going to Citizens in Newtown Square for many years.Their customer service is excellent. Rose and Jennifer took time to explain any question asked and were very kind and considerate anytime I had a concern.
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July 2023 by Marsha Winters
I visited the newtown square branch and was happily greeted by Elizabeth, blonde bank teller with glasses.. I typically do not visit a branch and do most of my transactions via mobile. I was amazed by how well i was treated during my visit. Elizabeth helped me with my large deposit and was very kind to me, i felt compelled to write this review because she had the WOW factor i look for when i do need to interact and visit a business. Elizabeth handled my transaction with patience as i know i am not the easiest customer because i always have of questions which she was knowledgeable and happily answered for me and she even went above and beyond to confirm my contact information and other account information was up to date as i told her i do not visit the branch often. The nasty-mean reviewer under me states to stay away from her and the reviewer personally attacks her inappropriately, which i was surprised to see with the great experience and service i had. I will be certainly going to her from now on and i recommend others to do the same if you want to feel valued as a customer like i did.- not to mention there was also other customers waiting to be taken care of specifically by her there after me and they were open enough to share that with me. and i quote “i’m waiting for Elizabeth” another customer says “me too” which were simple things but very wonderful to see and hear and they are little things that really matter in the great big picture of customer experience.Thanks for the amazing service and keep doing your best job because you rock, Elizabeth!
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July 2023 by Patrick Watson
I want to give a big shout out to Brittany for helping me open my checking account she Is great !
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July 2023 by Laura Matthews
Made a large deposit after I sold my car and the teller takes a picture with her cell phone of my transaction when she puts the cash through the cash counting machine. Made me super uncomfortable. The fat blonde bank teller with glasses is unprofessional and I advise you to stay away from her lane. I should have reported this to the bank manager. I will never go to this branch ever again.
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May 2023 by Luke Momjian
Not my go to bank but not terrible either
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May 2021 by Catherine Power
If you're thinking about going to the citizens in Newtown Square, I would rethink that. I've seen Tony there multiple times and it's been a headache to say the least. He wasn't able to help me so I then went to the one in Havertown and I was in and out within a couple minutes.
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February 2021 by Shasean K.
This citizens bank was outstanding. The staff so sweet to daughters! They closed at 12 and let me in at 11:54 And never rushed me! Took their to make sure my account was set up correctly! I will surely be back! Thank you... all!
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September 2020 by Catherine Barbee
If you're thinking about going to the citizens in Newtown Square, I would rethink that. I've seen Tony there multiple times and it's been a headache to say the least. He wasn't able to help me so I then went to the one in Havertown and I was in and out within a couple minutes.
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May 2020 by Candace Jakovich
Worst bank I was ever in in my life. I brought a quarter roll to get changed into a $10 and in 3 seconds he accused me of committing fraud( because the quarter roll holders seem to be longer than my roll. He said "You have a bank account here? When I said yes he said good because this roll looks short and any different will come out of your account " it turns out it was exactly 10 dollars ( I used a coin counter). all he said was Okay. your good. No apology > NOTHING. go elsewhere where they treat you better
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December 2019 by ian bulack
Professional and friendly workers. Easy transactions from start to finish everytime I go there. Great place.
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September 2019 by Candace Jakov
Worst bank I was ever in in my life. I brought a quarter roll to get changed into a $10 and in 3 seconds he accused me of committing fraud( because the quarter roll holders seem to be longer than my roll. He said "You have a bank account here? When I said yes he said good because this roll looks short and any different will come out of your account " it turns out it was exactly 10 dollars ( I used a coin counter). all he said was Okay. your good. No apology > NOTHING. go elsewhere where they treat you better
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March 2019 by Bobby May
I love to work with Julian. He is incredibly friendly and always taking care of me with a smile. he is also very on point with answering all fo my questions. he's an amazing associate at this branch
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January 2019 by Newtown Resident
Great bank and Chris is such a great help.
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June 2018 by Comfort Benin
Friendly Workers
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February 2018 by Lena D.
I have had absolutely nothing but problems with every branch and all customer service reps. What a horrible experience. I closed my accounts, my safety deposit box and moved my IRA. I would say to stay away from dealing with Citizens Bank. They are looking to charge you a fee anyway possible.