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February 2024 by Jaclyn Kostack (President & CEO)
This store is so accommodating, especially Dan. He is more than helpful. He helped me with a sticky business situation, and all of the printing is on point. This staff is excellent and I can’t say enough I highly recommend!
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February 2024 by Julia Simmons
This store was so efficient. For customer packed or no box no label I’m quickly out with a smile on my face. The Amazon return process was so easy. Great staff. Funny too!
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February 2024 by Mary Dart
I would give ZERO stars if this was an option. This location has the rudest most unhelpful employees I have ever come across. They do not honor Amazon's return policies and procedures. Do not go here. Waste of time and not worth the aggravation.Update: see the OWNER'S response below! Unbelievable. Bad customer service comes from the top. Consumer beware.
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January 2024 by colleen pearson
Just want to say how absolutely amazing Tierney and Dan were at this UPS store! Yesterday and today my experience was really great. Thank you?
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December 2023 by Sonya Butler
Stan and Tierney in the Newtown Square PA location store are amazing. They helped me so very much. I couldn't get my return label printed or figure out how to get it off my phone. They walked me through it every step. Was able to print the label in the store and they took care of my package. You have two very competent, friendly, professional employees in them. Please make sure they get a raise, bonus or some kind of appreciation. Sometimes they deal with some customers who are not as nice to them all day long. Thank you! I had to let you know how well I was treated by them both. Sonya Butler
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October 2023 by Jennifer Buonadonna
This location goes above and beyond to make the experience pleasant and fast. I look forward to every opportunity. I have to go into this store Dan is usually at the front. He is amazingly helpful a genius of the UPS store, as he always remembers who I am and all the things that I mean I never need to ask anything as he already has it all taken care of. I am so glad the UPS store decided to hire them as one of the employees I came here one time, annoyed at the post office a few years ago and I would never go anywhere else but here ever since them not only is it an amazing location with amazing staff I must admit the attentiveness and all the knowledge that Dan has makes it far worth the trip. I drive an extra 20 minutes just to get to this location because I feel that it's worth it. Congratulations UPS store on finding such an amazing employee. My only regret is, I don't have more things to mail more often.Ten star location one
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October 2023 by Michele Placeres
I needed a letter notarized today on a Sunday. I knew my chances would be slim to none. I called the store and Dan answered and said come right in. When I arrived not only was he helpful but very professional and welcoming. Definitely a pleasure to be greeted and receive the service that we did when we arrived! Dan is The Man!
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October 2023 by Renee Mazer
Dan at this store is the best!!!! When I have complicated scanning/printing projects, I will drive far to go to this particular store because I know the job will get done right! Plus the people are friendly, the atmosphere is great and they make life easier. When you have have heavy or hard to pack packages, Dan offers to do it for you.
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October 2023 by Mary Gordon
Came in minutes before closing after work. Dan was able to take my package, wrap it up and send it out just moments before the truck left. Incredible service! I was in an out in 5 min. And yes there were other customers there. The price was waaaay better than those F guys. I will definitely come to this store, every time!
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October 2023 by P B
I have been to a few UPS Stations and have been overwhelmed by the shortage of staff and long lines. In Newtown Square I’ve found the perfect station and Dan. He is my self sufficient, reliable, full of solutions to my concerns, open minded, available to service all of my needs in an absolutely timely manner. He is social and deliberate. Every time I’ve walk into UPS he always call me by my name. How he remembers that with all the day to day customers he engages with is impressive. Newtown Square is the place and Dan is the guy ready to meet your needs !
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August 2023 by Bridget Kelly
I can't say enough about the service and support at this UPS location. We have a location closer, however we always go to Newtown Square. We have family throughout the west coast and do a fair amount of holiday shipping. Doug always goes above and beyond to help us make sure our gifts arrive on time as well as have helped us efficiently pack up more challenging shipments. We also have used Doug's help with various printing jobs over the year! Excellent customer service!! Highly recommend!
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August 2023 by David Kuyat
The manager Dan has been serving me for years at the Newtown Square store. He has been extraordinarily professional, kind, and helpful every time I’ve used UPS services. The other thing I must mention is that those who work under him have the same level of professionalism which no doubt comes from the training and guidance Dan provides. Even when the line is long, I do not mind waiting. It is nice to have a place where one feels welcome; it does have a positive effect on customers.
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August 2023 by Sean mcglynchey
The best UPS store around! The staff is kind and helpful, and always resolves an issue if I have one. The service is fast and efficient so there usually isn’t a long wait. Employee Dan is attentive and has a great sense of humor, always a pleasure to talk to. My favorite UPS store to visit!
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August 2023 by Michele Jeffries
Great spot to get things shipped quickly. The guy who’s helped me- Doug- was awesome too. I had no idea how I should send my box and he made great suggestions. Will definitely make this my regular store.
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August 2023 by sara k. woll
Doug can truly pack anything. I came in with two glass ducks that I inherited from my grandmother that I needed to ship but I was so nervous about their safety. Doug created boxes within boxes andnot only kept my ducks safe, but set me at ease. They arrived in perfect condition. Thanks so much for your help!
